Troubleshooting Guide

Troubleshooting Guide www.hp.com 2–27
Troubleshooting Without Diagnostics
Solving Printer Problems
If you encounter printer problems, see the documentation that came
with the printer and to the common causes and solutions listed in the
following table.
Solving Printer Problems
Problem Cause Solution
Printer will not print. Printer is not turned on
and online.
Turn the printer on and make sure it
is online.
The correct printer
drivers for the
application are not
installed.
1. Install the correct printer driver
for the application.
2. Try printing using the
MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the
address of the printer being
used. If the printer works, reload
the printer driver.
If you are on a network,
you may not have made
the connection to the
printer.
Make the proper network
connections to the printer.
Printer may have failed. Run printer self-test.
Printer will not turn on. The cables may not be
connected properly.
Reconnect all cables and check the
power cord and electrical outlet.
Printer prints garbled
information.
The correct printer
driver for the
application is not
installed.
Install the correct printer driver for
the application.
The cables may not be
connected properly.
Reconnect all cables.
Printer memory may be
overloaded.
Reset the printer by turning it off for
one minute, then turn it back on.
Printer is offline. The printer may be out
of paper.
Check the paper tray and refill it if
it is empty. Select online.