HP StorageWorks Interface Manager and Command View TL Installation Guide (March 2005)

Troubleshooting
65Interface Manager and Command View TL Installation Guide
Common Issues
Table 7: Symptoms and Solutions
Symptom Possible Cause Solution
Command View TL
server does not
detect the Interface
Manager card
Bad network
connection
Verify that the Interface Manager card and the
management station are correctly connected to the LAN.
Interface Manager
card not powered
up or in ready state
Power up the library. Observe status and link LEDs.
Incorrect IP address Verify that the correct IP address of the Interface
Manager card is entered in Command View TL.
1. See Getting or Setting the Interface Manager IP
Address to obtain the correct IP address using the
serial interface.
2. Configure Command View TL with the correct IP
address.See Chapter 2, “Command View TL,” of the
HP StorageWorks Interface Manager and
Command View TL User Guide for information on
adding a library.
Interface Manager
card does not
detect one or more
FC interface
controllers
Bad network
connection
Verify that the Interface Manager card is properly
connected to the FC interface controllers and that the
cables are good. See Connecting the Interface Manager
Card to the Fibre Channel Interface Controllers for more
information.
Incorrect firmware
revision
Make sure that the e2400-160 FC interface controller
has a minimum firmware revision of 5.1.07.
Defective Interface
Manager card or
FC interface
controller
Observe status and link LEDs. Replace defective card or
controller.
Interface Manager
card does not
detect drives or
library
SCSI cables not
connected properly
Check SCSI cabling
SCSI settings or
termination not set
properly
■ Check the SCSI settings for the device.
■ Check that the SCSI bus is properly terminated.
Timing issues
■ Reset the corresponding FC interface controller
Drive not powered
up or in ready state
■ Troubleshoot drive