HP Compaq nc8430 and nx8420 and nw8440 Notebook PC - Getting Started - Enhanced for Accessibility Windows Vista

419694-001.book Page 5 Tuesday, April 17, 2007 10:40 PM

Troubleshooting

The computer is turned on but not

responding

If the computer is turned on, but not responding to software or

keyboard commands, turn off the computer by using the standard

shutdown procedure:

1. Save your work and close all open applications.

2. Shut down the computer through the operating system by

clicking Start, clicking the arrow next to the Lock button,

and then clicking Shut Down.

If you are unable to shut down the computer with this procedure,

try the following emer

gency procedures in the sequence

provided:

CAUTION: Emergency shutdown procedures result in the loss of

unsaved information.

■ Press ctrl+alt+delete. Then, in the lower-right corner of the

screen, click the Power button.

■ Press and hold the power button for at least 5 seconds.

■ Disconnect the computer from external power and remove

the battery.

Getting Started 3–5