HP OfficeJet 4650 All-in-One series
Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started .................................................................................................................................................... 2 Accessibility ......................................................................................................................................................
6 Use Web Services ......................................................................................................................................... 46 What are Web Services? ....................................................................................................................................... 46 Set up Web Services ............................................................................................................................................. 46 Print with HP ePrint ....
Appendix B Additional fax setup .................................................................................................................... 107 Set up faxing (parallel phone systems) ............................................................................................................ 107 Test fax setup .................................................................................................................................................... 126 Index .................................
vi ENWW
1 How do I? Learn how to use your HP OfficeJet 4650 series ENWW ● Get started on page 2 ● Print on page 14 ● Use Web Services on page 46 ● Copy and scan on page 21 ● Fax on page 28 ● Work with cartridges on page 50 ● Connect Your Printer on page 55 ● Technical information on page 90 ● Solve a problem on page 63 1
2 Get started This section contains the following topics: ● Accessibility ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode Accessibility The printer provides a number of features that make it accessible for people with disabilities.
Printer parts Front view Figure 2-1 Front and top views of HP OfficeJet 4650 All-in-One series ENWW Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Document feeder 5 Cartridge access door 6 Paper path cover 7 Ink cartridges 8 On button (also referred to as the Power button) 9 Front panel 10 Printer display 11 Automatic output tray extender (also referred to as the tray extender) 12 Paper-width guides 13 Paper tray 14 Paper tray door Printer parts 3
Back view Figure 2-2 Rear view of HP OfficeJet 4650 All-in-One series Feature Description 1 Fax port (2-EXT) 2 Fax port (1-LINE) 3 Power connection. Use only the power cord supplied by HP. 4 Rear USB port Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. 4 Label Name and Description 1 On button: Turns the printer on or off. 2 Back button: Returns to the previous screen.
Label Name and Description ● Fast blinking light indicates wireless error. Refer to the message on the printer display. ● If wireless is turned off, the wireless light is off and the display screen shows Wireless Off. Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can select a copy type or change the copy settings. Scan : Opens the Scan menu where you can select a destination for your scan. Fax : Displays a screen where you can send a fax, or change fax settings.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.
Tips for selecting and using paper For the best results, observe the following guidelines. ● Load only one type of paper at a time into a tray or document feeder. ● When loading the tray and document feeder, make sure the paper is loaded correctly. ● Do not overload the tray or document feeder.
● Slide the paper-width guides firmly against the edge of the photo paper. 4. Push the paper tray back into the printer and close the paper tray door. 5. Change or retain the paper settings on the printer display. To load full-size paper ENWW 1. Open the paper tray door. 2. Pull the paper tray out and slide the paper-width guides outward. 3. Load paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops.
● Slide the paper-width guides inward until they stop at the edges of the paper. 4. Push the paper tray back in and close the paper tray door. 5. Change or retain the paper settings on the printer display. Load original To load original on the scanner glass 10 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass.
3. Close the scanner lid. To load an original in the document feeder 1. Open the document feeder cover. 2. Slide paper-width guides outwards. 3. Load original print-side up in the document feeder. 4. Slide paper-width guides inward until they stop at the edge of paper.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. Sleep mode ● Power usage is reduced while in the Sleep mode.
3. Click On or Off. 4. Click Save Settings. To turn Quiet Mode on or off from the Embedded Web Server (EWS) 1. Open the EWS. For more information, see Open the embedded Web server on page 61. 2. Click the Settings tab. 3. In the Preferences section, select Quiet Mode, and then select On or Off. 4. Click Apply. Create a schedule for Quiet Mode To create a schedule for Quiet Mode from the printer control panel 1. From the Home screen, touch Setup . 2. Touch Preferences . 3. Touch Quiet Mode.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another. ● Choose the paper size. NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match. 4. ● Select the orientation. ● Enter the scaling percentage. Click Print.
NOTE: If you change the paper size ensure that you have loaded the correct paper. 4. b. Select an Orientation. c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings: ● Paper Type: The appropriate photo paper type ● Quality: Best or Maximum dpi ● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option. — Off: applies no changes to the image. — On: automatically focuses the image; moderately adjusts image sharpness.
● On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop-down list. ● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area. ● Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.
To use AirPrint, ensure the following: ● The printer and the Apple device must be connected to the same network as your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting . ● Load paper that matches the paper settings of the printer. Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
4. ● Paper Type: The appropriate paper type ● Quality: Maximum dpi Select any other print settings that you want, and then click Print. Tips for print success Use the following tips to print successfully. Tips for ink and paper ● Use original HP cartridges. Original HP cartridges are designed for and tested with HP printers to help you produce great results, time after time. ● Make sure the cartridges have sufficient ink. To view the estimated ink levels, touch (Ink) from the Home screen.
Printer settings tips (OS X) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality, click the Color Options disclosure triangle, and choose Grayscale from the Color pop-up menu.
4 Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success Copy documents The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy. Make a 1-sided copy 1.
2. ● Use two 1-sided originals to create a 2-sided copy. ● Use multiple 1-sided original pages to create several pages of 2-sided copy. For example: eight pages of 1-sided originals make four pages of 2-sided copy. Specify number of copies and settings. ● From the Home screen, touch Copy . Select the desired number of copies. ● Touch (Settings), scroll through the options, and then touch Resize to make sure Actual is selected.
Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. In addition, on Windows computers, the printer software must be running prior to scanning. To enable the scan to a computer feature (Windows) The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again. 1.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. 3. In the printer software, click Scan a Document or Photo . 4.
4. Select Webscan to enable Webscan. 5. Click Apply and then click OK . To scan using Webscan Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Open the embedded web server. For more information, see Open the embedded Web server on page 61. 3. Click the Scan tab. 4.
Go online to learn more about using the HP Scan software. Learn how to: ● customize scan settings, such as image file type, scan resolution, and contrast levels. ● scan to network folders and cloud drives. ● preview and adjust images before scanning. Create a new scan shortcut (Windows) You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG. 1.
ENWW ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. ● If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display.
5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
3. Touch Send Now. 4. Touch Enter Fax Number or touch 5. Enter the fax number using the screen keypad that appears or select a phone book contact or previously dialed or received number. ( Phone Book ). TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display. 6. Touch Black or Color . TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax.
To send a fax from an extension phone 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Dial the number by using the keypad on the phone that is connected to the printer. If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the receiving fax machine. 3.
Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax. Send a fax in Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port). To receive a fax manually 1. Make sure the printer is turned on and you have paper loaded in the main tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 4.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panel 1.
To set automatic reduction from the printer control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Auto Reduction to turn on or off. NOTE: Turning off automatic reduction also turns off 2-sided fax printing. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes received from those numbers.
Set up phone book contacts You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel. TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer EWS. For more information, see Advanced printer management tools (for networked printers) on page 60.
Set up and change group phone book contacts You can store groups of fax numbers as group phone book contacts. To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch 4. Touch Group Contacts. 5. Touch 6. Touch Name and then type the name of the group, and then touch Done . 7.
6. Touch the name of the phone book contact or group contact you want to delete. 7. Touch Delete. 8. Touch Yes to confirm. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing.
To set the answer mode 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences . 3. Touch Auto Answer to turn it on or off. You may also access this feature by touching (the Fax Status icon) on the Home screen. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
3. Touch Setup , and then select Preferences . 4. Touch Distinctive Ring . A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 5. Do one of the following: ● Touch the ring pattern assigned by your telephone company to fax calls. ● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Fax Speed .
● ISDN: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). For more information, see Fax on Voice over Internet Protocol on page 42. HP printers are designed specifically for use with traditional analog phone services.
NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more information, see Work with cartridges on page 50.
Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Report. 4. Touch to select one of the following. On (Fax Send and Fax Receive) Prints whenever a fax error occurs. Off Does not print any fax error reports.
3. Touch Print Fax Reports . 4. Select Last Transaction and touch Print. Print a Caller ID Report You can print a list of Caller ID fax numbers. To print a Caller ID History Report 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Reports . 3. Touch Print Fax Reports . 4. Touch Caller ID Report. 5. Touch Print to begin printing. View the Call History You can view a list of all the calls placed from the printer. NOTE: You cannot print the call history.
6 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services What are Web Services? ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed.
3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates. NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. You have to repeat the instructions from step 1 to set up Web Services.
Print with HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed. ● Your printer needs to have a wireless network connection to the Internet. You will not be able to use HP ePrint via a USB connection to a computer.
NOTE: Documents printed with ePrint may appear different from the original. Style, formatting, and text flow may differ from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you have more control over what your printout looks like. Click here to go online for more information.
7 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with cartridges Check the estimated ink levels To check the estimated ink levels from the printer control panel ▲ From the Home screen, touch the (Ink icon) to display the estimated ink levels. To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2.
Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove the old cartridge. 3. a. Open the access door. b. Open the latch on the cartridge slot. c. Remove the cartridge from the slot. Insert a new cartridge. a. ENWW Remove the cartridge from packaging.
4. b. Remove plastic tape using the pull tab. c. Slide the new cartridge in the slot and close the latch until it clicks. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Order ink supplies Before ordering cartridges, locate the correct cartridge number. Locate the cartridge number on the printer ▲ 52 The cartridge number is located inside the cartridge access door.
Locate the cartridge number in the printer software 1. 2. Depending on your operating system, do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came with the product.
8 Connect Your Printer Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Open the embedded Web server on page 61.
NOTE: Before you proceed, go through the list at Before you begin on page 55. 1. From the printer control panel, touch 2. Touch 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup. ( Wireless ). ( Settings ). Change the connection type After you have installed the HP printer software and connected the printer to your computer, you can use the software to change the connection type (for example, from a USB connection to a wireless connection).
Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. 1. From the printer control panel, touch 2. Touch to turn Wireless on or off. If the printer is not configured to connect to a network, turning wireless on automatically launches the Wireless Setup Wizard. ( Wireless ), and then touch ( Settings ).
To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3.
To print from a wireless-capable computer (OS X) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi on the computer. For more information, see the documentation provided by Apple. 3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-OfficeJet-4650 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. NOTE: To find the password, touch 4. (Wi-Fi Direct) on the Home screen. Add the printer. a.
4. Touch OK to continue. 5. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the appropriate information for the following settings: 6. ● IP Address ● Subnet Mask ● Default Gateway ● DNS Address Enter your changes, and then touch Apply. Advanced printer management tools (for networked printers) To view or change some settings, you might need a password. NOTE: You can open and use the embedded Web server without being connected to the Internet.
NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable. Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.
For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser. Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router is powered on. The printer searches for wireless routers, then lists the detected network names on the display.
9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues NOTE: Use an HP online troubleshooting wizard.
64 b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper. d. Reinsert the paper path cover. Make sure it snaps into place.
2. e. Close the cartridge access door. f. Touch OK on the control panel to continue the current job. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage. a. Open the cartridge access door. b. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the jammed paper with both hands, and then pull it towards you.
b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
Learn how to avoid paper jams To help avoid paper jams, follow these guidelines. ● Remove printed papers from the output tray frequently. ● Make sure that you are printing with paper that is not wrinkled, folded, or damaged. ● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. ● Do not use paper that is too thick or too thin for the printer. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 8.
Ink cartridge issues Fix ink cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the ink cartridges.
9. Close the access door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP OfficeJet 4650 series with only one cartridge. Fix ink cartridge incompatible issues The ink cartridge is not compatible with your printer.
4. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your printer or right-click the icon for your printer and select See what’s printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again.
Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools.
d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer. 1 Power connection to the printer 2 Connection to a power outlet 2. Look inside the printer and check for a green light indicating the printer is receiving electrical power.
To improve print quality 1. Make sure you are using original HP ink cartridges. 2. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality from the Quality Settings drop-down list. ● In the printer software, click Print, Scan & Fax and then click Set Preferences to access the print properties. 3. Check the estimated ink levels to determine if the cartridges are low on ink.
e. Load the cartridge alignment sheet print side down on the right front corner of the scanner glass. f. Follow the instructions on the printer display to align the cartridges. Recycle or discard the cartridge alignment sheet. To align the cartridges from the printer display 6. a. Load Letter or A4 unused plain white paper into the input tray. b. From the printer control panel display, touch Tools . c. Touch Align Printer, and then follow the on-screen instructions.
To clean the cartridges from the printer software a. Load letter or A4 unused plain white paper into the paper tray. b. Depending on your operating system, do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
To align print cartridges from the software a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. 6. c. Select the HP OfficeJet 4650 series from the list of devices at the left of the window. d. Click Align. e. Click Align and follow the on-screen instructions. f. Click All Settings to return to the Information and Support pane. Print a test page.
Fix ink smears on printouts If a printout shows smears of ink, for subsequent prints, try using the Clean Ink Smear function from the printer display. This process takes several minutes to complete. Full-size plain paper needs to be loaded and will be moved back and forth during the cleaning. Mechanical noises are normal at this time. 1. Load Letter or A4 unused plain white paper into the input tray. 2. From the printer control panel display, touch Tools . 3.
● Checks for a dial tone ● Tests the status of your phone line connection ● Checks for an active phone line To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed and that full-size paper is loaded in the input tray before starting the test. 3. On the Fax screen, touch Setup , touch Setup Wizard, and then follow the onscreen instructions.
The "Fax Connected to Active Telephone Wall Jack" test failed ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.
Figure 9-1 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax.
● Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on. ● Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown in the illustration.
with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process.
— Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. — Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time.
answering machine answers the call and the printer monitors the line. If the printer detects fax tones, the printer receives the fax. If the call is a voice call, the answering machine records the incoming message. For more information, see Set the number of rings before answering on page 39. Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options.
Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: a. From the printer control panel, touch b. If Status is Off, touch (Wi-Fi Direct). (Wi-Fi Direct Settings) and turn Wi-Fi Direct on. 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4.
HP support For the latest product updates and support information, visit the HP OfficeJet 4650 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues.
Additional warranty options Extended service plans are available for the HP OfficeJet 4650 series at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the extended warranty options available for your printer.
A Technical information The technical specifications and international regulatory information for the HP OfficeJet 4650 series are provided in this section. For additional specifications, see the printed documentation that came with the HP OfficeJet 4650 series.
For information about future operating system releases and support, visit the HP online support website at www.hp.com/support .
Acoustic information If you have Internet access, you can access acoustic information from the HP website. Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds HP inkjet supplies recycling program HP is committed to protecting the environment.
Battery disposal in Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html.
The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) ENWW Environmental product stewardship program 95
China Energy Label for Printer, Fax and Copier Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
● Noise emission statement for Germany ● GS Statement (Germany) ● Declaration of conformity ● European Union Regulatory Notice — Products with wireless functionality — European telephone network declaration (Modem/Fax) ● Australia wired fax statement ● Notice to users of the U.S.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan 98 Appendix A Technical information ENWW
Notice to users in Japan about the power cord Noise emission statement for Germany GS Statement (Germany) ENWW Regulatory information 99
Declaration of conformity 100 Appendix A Technical information ENWW
European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.
Notice to users of the U.S.
Notice to users of the Canadian telephone network Notice to users of the German telephone network Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: ENWW ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan Regulatory information 103
● Notice to users in Mexico ● Notice to users in Japan ● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil 104 Appendix A Technical information ENWW
Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 105
Notice to users in Mexico Notice to users in Japan Notice to users in Korea 106 Appendix A Technical information ENWW
B Additional fax setup In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer.
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
3. ● Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. ● Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup.
Figure B-1 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Figure B-2 Back view of the printer 1 Telephone wall jack 2 DSL (or ADSL) filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the phone cord to your country/region adapter. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2.
NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. ● If you are using a PBX phone system, set the call waiting tone to "off.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all. TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
3. 4. ● If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port. ● If you have a serial-type phone system, you might plug your phone directly on top of the printer cable which has a wall plug attached to it.
NOTE: You might need to connect the phone cord to your country/region adapter. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3.
4 Computer DSL/ADSL modem 5 Computer NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure B-7 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
6. 7. Now you need to decide how you want the printer to answer calls, automatically or manually: ● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure B-10 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider.
2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the phone cord to your country/region adapter. 3 Answering machine 4 Telephone (optional) To set up the printer with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer.
Shared voice/fax line with computer dial-up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.
5 Telephone (optional) 6 DSL/ADSL modem 7 Computer 8 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the phone cord to your country/region adapter. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as described in this section.
To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4.
ENWW ● If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. ● If the test fails, review the report for more information on how to fix any problems found.
Index A accessibility 2 ADSL, fax setup with parallel phone systems 110 answer ring pattern change 39 parallel phone systems 112 answering machine fax tones recorded 85 set up with fax (parallel phone systems) 120 set up with fax and modem 121 automatic fax reduction 34 B backup fax 33 baud rate 41 black and white pages fax 28 blocked fax numbers set up 35 both sides, print on 16 broadcast faxing send 31 buttons, control panel 4 C clear fax logs 44 computer modem shared with fax (parallel phone systems) 115
print last transaction details 44 receive 32 receive, troubleshoot 82, 84 redial options 40 reduction 34 reports 42 reprint 33 rings to answer 39 send 28 send, troubleshoot 82, 85 separate line setup (parallel phone systems) 109 settings, change 38 setup types 108 shared phone line setup (parallel phone systems) 113 sound volume 41 speed 41 test failed 78 test setup 126 troubleshoot 77 voice mail, set up (parallel phone systems) 114 wall jack test, failed 79 Fax screen 5 forwarding faxes 34 G glass, scanner
printer software (Windows) about 60 opening 11, 60 pulse dialing 40 R radio interference regulatory information 103 rear access panel illustration 4 receive faxes auto answer mode 38 automatically 32 blocking numbers 35 forwarding 34 manually 32 rings to answer 39 troubleshoot 82, 84 recycle ink cartridges 93 redial options, setting 40 reduce fax 34 regulatory information 96, 103 regulatory notices regulatory model identification number 97 reports confirmation, fax 43 error, fax 44 fax test failed 78 reprin
send faxes 82, 85 skewed pages 67 two-sided printing 16 U USB connection port, locating 3, 4 V voice mail set up with fax (parallel phone systems) 114 set up with fax and computer modem (parallel phone systems) 125 VoIP 42 volume fax sounds 41 W wall jack test, fax 79 warranty 89 Webscan 24 websites accessibility information 2 wireless communication regulatory information 103 set up 55 ENWW Index 131
