HP Workstations FAQs

FAQ | HP Desktop Workstation FAQs
• Gain a quick and accurate understanding of your entire system in one simple, intelligent interface. Expedite
troubleshooting and eliminate downtime with one-click system reporting. And stay up-to-date with instant access
to an extensive library of white papers on your workstation and key applications.
Foxit PhantomPDF Express for HP
Cyberlink Power DVD (reader)
Cyberlink Power2Go (burner)
What ISV certications will be in place at launch?
• Please refer to the Quick View MatrixtoviewthemostrecentlistofISVcerticationsforeachplatform.
• HP Z440ISVCertications
• HP Z640ISVCertications
• HP Z840ISVCertications
•ForanuptodatelistofISVCertications,pleaserefertohp.com/go/zworkstations.
Warranty and support
Will the Zx40 still be covered under HP Elite Support?
• HP Zx40 Workstations will receive HP Elite support via an onshore call center in the United States and a dedicated
support team.
• For more information see hp.com/united-states/campaigns/elite-products/assets/Elite_Premium_Support_FAQ.pdf.
What is the warranty and support for HP Zx40 Workstations?
• The operating system and preinstalled software follows the same warranty of the system. HP provides support for
both Windows and Linux®.
• The standard, limited warranty for HP Zx40 Workstations will be 3/3/3.
•On-siteWarrantyandService(Note1):Three-years,limitedwarrantyandserviceoeringdeliverson-site,next 
business-day (Note 2) service for parts and labor and includes free telephone support (Note 3) 8am - 5pm. Global
coverage (Note 2) ensures that any product purchased in one country and transferred to another, non-restricted
 countrywillremainfullycoveredundertheoriginalwarrantyandserviceoering.
• NOTE 1: Terms and conditions may vary by country. Certain restrictions and exclusions apply.
• NOTE 2: On-site service may be provided pursuant to a service contract between HP and an authorized HP third-party
provider, and is not available in certain countries. Global service response times are based on commercially reasonable
 besteortandmayvarybycountry.
•NOTE3:TechnicaltelephonesupportappliesonlytoHP-congured,HPandHP-qualied,third-partyhardwareand
software. Toll-free calling and 24x7 support service may not be available in some countries.
Will HP stand behind Linux® when I have problems?
• Yes, HP will stand behind Linux® if it is a supported version.
Are HP Care Pack Services available?
• Yes, HP Care Pack Services are extended service contracts that go beyond the standard, limited warranties. Service
starts from date of hardware purchase. To choose the right level of service for your HP product, use the HP Care Pack
Services Lookup Tool at hp.com/go/lookuptool.
• Additional HP Care Pack Services information by product is available at hp.com/hps/carepack.
Service levels and response times for HP Care Packs may vary depending on your geographic location.
Will 4/4/4 and 5/5/5 Warranties be available?
• Limited three-year Mon-Fri 8-5 next business day, parts, labor and 24x7 phone support, terms and conditions may
 vary.OptionalHPCarePacksareavailabletoextendyourprotectionuptoveyears.*
• A 4/4/4 and 5/5/5 limited warranty is planned to be available for ZSRP SKUs for select OEMs only. In all other cases,
 HPCarePacksshouldbeusedtoprovidethistypeofadditionalcoverage.Ifyoubelieveyouraccountqualiesforthis
type of warranty, please check with your regional business unit.
*HP Care Pack Services are extended service contracts that go beyond the standard, limited warranties. Service starts from date of hardware purchase.
To choose the right level of service for your HP product, use the HP Care Pack Services Lookup Tool at hp.com/go/lookuptool. Additional HP Care Pack
Services information by product is available at hp.com/go/carepack. Service levels and response times for HP Care Packs may vary depending on your
geographic location.
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