LaserJet Enterprise M506 User Guide M506n www.hp.
HP LaserJet Enterprise M506 User Guide
Copyright and License Trademark Credits © Copyright 2017 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Printer views .............................................................................................................................................................................. 2 Printer front view .............................................................................
3 Supplies, accessories, and parts .......................................................................................................................................................... 25 Order supplies, accessories, and parts ............................................................................................................................... 26 Ordering ............................................................................................................................................
Print USB documents ........................................................................................................................................ 51 5 Manage the printer ................................................................................................................................................................................. 53 Advanced configuration with HP Embedded Web Server (EWS) ....................................................................................
Control panel help system .................................................................................................................................................... 77 Reset factory settings ........................................................................................................................................................... 78 Introduction ...........................................................................................................................................
Solve wired network problems .......................................................................................................................................... 110 Introduction ...................................................................................................................................................... 110 Poor physical connection ...............................................................................................................................
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1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM506.
Printer views ● Printer front view ● Printer back view ● Interface ports ● Control-panel view (4-line control panel, n and dn models only) ● Control-panel view (touchscreen control panel, x model only) Printer front view 1 2 3 4 5 10 9 8 11 6 7 12 1 Top cover (access to the toner cartridge) 2 Easy-access USB port Insert a USB flash drive for printing without a computer or to update the printer firmware. NOTE: An administrator must enable this port before use.
Printer back view 1 2 3 6 5 4 ENWW 1 Rear door (access for clearing jams) 2 Serial number and product number label 3 Top-cover-release button 4 Dust cover for Tray 2 (flips up when legal-size paper is loaded) 5 Power connection 6 Formatter (contains the interface ports) Printer views 3
Interface ports 1 2 3 4 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 USB port for connecting external USB devices (this port might be covered) NOTE: 4 For easy-access USB printing, use the USB port near the control panel.
Control-panel view (4-line control panel, n and dn models only) Use the control panel to obtain printer and job status information and to configure the printer.
Control-panel view (touchscreen control panel, x model only) NOTE: Tilt the control panel for easier viewing. The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button. Touch the Home button on the lower edge of the printer control panel, or touch the Home button in the upper-left corner of most screens.
10 11 ENWW Features Home button Depending on the printer configuration, the features that appear in this area can include any of the following items: ● Retrieve from USB ● Retrieve from Device Memory ● Supplies ● Trays ● Administration ● Device Maintenance Touch the Home button to return to the printer Home screen at any time.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM506.
Model name M506n M506dn M506x Product number F2A68A F2A69A F2A70A Optional Optional Not supported Not supported Not supported Optional Optional Optional 500 GB FIPS hard-disk drive Optional Optional Optional Security HP Trusted Platform Module for encrypting all data that passes through the printer Optional Optional Optional Control-panel display and input 4-line graphical display with 10-key keypad HP Jetdirect 3000w NFC/Wireless Accessory for printing from mobile devices NOTE: F
"HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support Web site for this printer: www.hp.com/support/ljM506. Mac computers, OS X, and iOS devices: Mac computers and Apple iOS mobile devices are supported with this printer. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD.
Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software installer CD for Windows, or the installer on the Web for OS X) Notes Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The full software installer is not supported for this operating system.
Mobile printing solutions The printer supports the following software for mobile printing: ● HP ePrint software NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); Windows 10 (32-bit and 64-bit); and OS X versions 10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite.
Figure 1-2 Dimensions for the x model 1 3 2 1 3 2 Printer fully closed Printer fully opened 1. Height 415 mm (16.3 in) 487 mm (19.2 in) 2. Depth Tray 2 dust cover closed: 376 mm (14.8 in) 569 mm (22.4 in) Tray 2 dust cover open: 444 mm (17.5 in) 3. Width 410 mm (16.1 in) Weight 13.4 kg (29.5 lb) 410 mm (16.1 in) Figure 1-3 Dimensions for the 1 x 550-sheet paper feeder 1 3 1 2 3 1. Height 130 mm (5.1 in) 2. Depth Tray closed: 376 mm (14.8 in) 2 Tray opened: 569 mm (22.
Figure 1-4 Dimensions for the cabinet/stand 1 3 2 1. Height 381 mm (15.0 in) 2. Depth Door closed: 632 mm (24.9 in) 1 3 2 Door opened and rear castors rotated: 865 mm (34.0 in) 3. Width Door closed: 600 mm (23.6 in) Door opened and rear castors rotated: 630 mm (24.8 in) Weight 1 9.0 kg (20 lb) These values are subject to change. For current information, go to www.hp.com/support/ljM506.
1 Printer and accessories fully closed Printer and accessories fully opened 3. Width 600 mm (23.6 in) 630 mm (24.8 in) Weight 25.2 kg (55.5 lb) These values are subject to change. For current information, go to www.hp.com/support/ljM506. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM506 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages.
Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM506 for HP's all-inclusive help for the printer.
2 Paper trays ● Load paper to Tray 1 (multipurpose tray) ● Load paper to Trays 2, 3, 4, and 5 ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM506.
Load paper to Tray 1 (multipurpose tray) Introduction The following information describes how to load paper in Tray 1.This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper. NOTE: Select the correct paper type in the print driver before printing.. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Grasp the handle on either side of Tray 1, and pull it forward to open it. 2. Pull out the tray extension to support the paper. 3.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper. This setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more information, see Use alternative letterhead mode on page 19.
Load paper to Trays 2, 3, 4, and 5 Introduction The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (part number F2A72A). These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper. NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here. CAUTION: 1. Do not extend more than one paper tray at a time. Open the tray. NOTE: Do not open this tray while it is in use. 2.
4. To load legal-size paper into the tray, squeeze the lever on the back of the tray that is to the left of center, and then extend the tray back to the correct paper size. NOTE: This step does not apply to other paper sizes. 5. 14 LGL Load paper into the tray. For information about how to orient the paper, see Tray 2 and the 550sheet trays paper orientation on page 22. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.
7. The tray configuration message displays on the printer control panel. 8. If the paper size and type shown is not correct, select Modify to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the printer control panel. Y X Tray 2 and the 550-sheet trays paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
3. ENWW ● Administration ● Manage Trays ● Alternative Letterhead Mode Select Enabled, and then touch the Save button or press the OK button.
Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM506.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field.
Item Description Cartridge number Part number HP Jetdirect 2900nw Print Server USB wireless print server accessory Not applicable J8031A HP Jetdirect 3000w NFC/Wireless Accessory Wi-Fi direct accessory for “touch” printing from mobile devices Not applicable J8030A NOTE: For use in the Hardware Integration Pocket. The HP Jetdirect 3000w NFC/Wireless Accessory requires the HP Internal USB ports accessory (B2L28A). The J8031A can also be connected via the rear host USB port.
28 Item Description Self-replacement options Part number 1x550-sheet paper feeder Replacement paper feeder Mandatory F2A72–67901 Printer stand and cabinet Replacement printer stand and cabinet Mandatory F2A73–67901 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. ● Toner-cartridge information ● Remove and replace the cartridge Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
1 2 1 Memory chip 2 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems. CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the cartridge 30 1. Press the top-cover-release button on the left side of the printer. 2. Open the front door.
3. Grasp the handle of the used toner cartridge and pull out to remove it. 4. Remove the new toner cartridge from its protective shell by tearing off the plastic strip and opening the package. Save all packaging for recycling the used toner cartridge. 2 1 5. 3 Hold both ends of the toner cartridge and rock it 5-6 times.
6. Align the toner cartridge with its slot, and then insert the toner cartridge into the printer. 7. Close the front door. 8. Pack the used toner cartridge into the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the printer to print later or print privately ● Mobile printing ● Print from the USB port For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM506.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
ENWW 3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows) Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4.
Additional print tasks Go to www.hp.com/support/ljM506.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6.
ENWW ● Print the first or last pages of the document on different paper ● Print watermarks on a document Print tasks (OS X) 41
Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. ● Create a stored job (Windows) ● Create a stored job (OS X) ● Print a stored job ● Delete a stored job Create a stored job (Windows) Store jobs on the printer for private or delayed printing.
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
Create a stored job (OS X) Store jobs on the printer for private or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select the type of stored job. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies.
Delete a stored job When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. You can change the number of jobs that the printer can store from the General Settings menu on the printer control panel. Use this procedure to delete a job that is stored in the printer memory.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting.
a. 4-line control panels: View the control-panel display to see the IP address. Touchscreen control panels: From the Home screen on the printer control panel, touch the Network button to display the IP address or host name. b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
● Mail ● Photos ● Safari ● iBooks ● Select third-party applications To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/LaserJetMobilePrinting. NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.
1. From the Home screen on the printer control panel, scroll to and select the Administration menu. 2. Open the following menus: 3. ● Network Settings ● Wireless Menu ● Wireless Direct Select On to enable wireless printing. NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a more unique Service Set Identifier (SSID) for easier printer identification for HP Wireless Direct printing.
Print from the USB port Introduction This printer features easy-access USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port.
Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only) NOTE: The steps vary according to the type of control panel. 1 2 ? OK 1 2 3 4 5 6 7 8 9 0 C 1 4-line control panel 2 Touchscreen control panel 1. Open the HP Embedded Web Server (EWS): a. 4-line control panels: View the control-panel display to see the IP address.
3. Select the name of the document to print. NOTE: 52 The document might be in a folder. Open folders as necessary. 4. To adjust the number of copies, select Copies, and then use the keypad to change the number of copies. 5. Touch the Start Chapter 4 Print button or press the OK button to print the document.
5 Manage the printer ● Advanced configuration with HP Embedded Web Server (EWS) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Software and firmware updates For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM506.
Advanced configuration with HP Embedded Web Server (EWS) ● Introduction ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Introduction Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
1. 4-line control panels: View the control-panel display to see the IP address. Touchscreen control panels: From the Home screen on the printer control panel, touch the Network button to display the IP address or host name. 2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
● Networking tab ● Other Links list Information tab Table 5-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link. Job Log Shows a summary of all jobs the printer has processed. Configuration Page Shows the information found on the configuration page.
Table 5-2 HP Embedded Web Server General tab (continued) Menu Description Date and Time Set the date and time or synchronize with a network time server. Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different schedule for each day of the week and for holidays. Set which interactions with the printer cause it to wake from sleep mode. Backup and Restore Create a backup file that contains printer and user data.
Table 5-4 HP Embedded Web Server Troubleshooting tab (continued) Menu Description Calibration/Cleaning Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the printer immediately. (Color printers only) Firmware Upgrade Download and install printer firmware upgrade files. Restore Factory Settings Restore printer settings to factory defaults.
Networking tab Use the Networking tab to configure and secure network settings for the printer when it is connected to an IPbased network. This tab does not display if the printer is connected to other types of networks. Table 5-7 HP Embedded Web Server Networking tab Menu Description Wireless Direct Settings Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct and NFC printing or that have a wireless accessory installed.
Table 5-7 HP Embedded Web Server Networking tab (continued) Menu Description IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy. (For selected HP Jetdirect models only) Announcement Agent (For selected HP Jetdirect models only) Enable or disable the HP Device Announcement Agent, set the configuration server, and configure mutual authentication using certificates. Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from the computer. Use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the printer in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab. 5.
62 Item Description Supplies Management Configures how the printer should behave when supplies are nearing the end of their estimated life. Trays Configuration Changes the default tray settings. Output Devices Manages settings for optional output accessories. Duplex Mode Turns on the automatic two-sided printing mode. Economode & Toner Density Configures settings to conserve toner.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
● Administration ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPV6 Settings ● Address ● Manual Settings ● Enable Select the On option, and then touch the Save button. 3. To configure the address, touch the Address button and then touch the field to open a keypad. 4. Use the keypad to enter the address, and then touch the OK button. 5. Touch the Save button, or press the OK button. Link speed and duplex settings NOTE: This information applies only to Ethernet networks.
4. 66 ● 100TX Half: 100 Mbps, half-duplex operation ● 100TX Full: 100 Mbps, full-duplex operation ● 100TX Auto: 100 Mbps, automatic-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation Touch the Save button, or press the OK button. The product turns off and then on.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality. Use the Security menu in the HP Embedded Web Server to configure the disk.
Energy-conservation settings Introduction ● Print with EconoMode ● Set the sleep timer and configure the printer to use 1 watt or less of power Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
NOTE: The steps vary according to the type of control panel. 1 2 ? OK 1 2 3 4 5 6 7 8 9 0 C 1 4-line control panel 2 Touchscreen control panel button on the printer control panel. 1. Press the Home 2. Open the following menus: ● Administration ● General Settings ● Energy Settings ● Sleep Timer Settings 3. 4-line control panels only: Select Sleep/Auto Off Timer, and then select Enabled. Press the OK button. 4. Select Sleep /Auto Off After. 5.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Software and firmware updates HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/ljM506. Click Drivers & Software.
74 Chapter 5 Manage the printer ENWW
6 Solve problems ● Customer support ● Control panel help system ● Reset factory settings ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM506.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 76 Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM506 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Control panel help system The printer has a built-in Help system that explains how to use each menu or screen. To open the Help system, press the Help button on the control panel. ? OK 1 2 3 4 5 6 7 8 9 0 C Some Help screens include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, press the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.
Reset factory settings Introduction Use one of the following methods to restore the printer to the original settings from the factory. NOTE: Resetting factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings. Method one: Reset factory settings from the printer control panel 1. Press the Home 2. Open the following menus: 3. button on the printer control panel.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
Order supplies ENWW Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. 82 1.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer.
Auto-navigation for clearing jams The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. ENWW 1. Use only paper that meets HP specifications for this printer. 2.
Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants. If most of the sheet of paper has been pulled inside the printer, continue with the following steps. 90 2.
5. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. 6. Reinsert the toner cartridge. 7. Close the front door.
Clear paper jams in Tray 2 and the 550-sheet trays Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove the tray from the printer. 2. Remove the paper from the tray, and discard any damaged paper. 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Reinsert and close the tray. 6. Press the top-cover-release button on the left side of the printer. 7. Open the front door.
94 8. Remove the toner cartridge. 9. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
10. Reinsert the toner cartridge. 11. Close the front door.
Clear paper jams in the toner-cartridge area Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 96 1. Press the top-cover-release button on the left side of the printer. 2. Open the front door. 3. Remove the toner cartridge.
4. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. 5. Reinsert the toner cartridge. 6. Close the front door.
Clear paper jams in the rear door and the fuser area Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams. 1. 98 Open the rear door.
2. Remove any jammed paper. 3.
Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it. Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
3. Remove any jammed paper. 4. Close the duplex pan. 5. Reinsert and close the tray.
6. Open the rear door. 7. Remove any jammed paper. 8.
9. Press the top-cover-release button on the left side of the printer. 10. Open the front door. 11. Remove the toner cartridge. 12. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
13. Reinsert the toner cartridge. 14. Close the front door.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Clean the printer ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Check the EconoMode settings ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button. Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. Step one: Print the supplies status page 1. Press the Home button on the printer control panel. 2.
1. Press the Home button on the printer control panel. 2. Select Device Maintenance. 3. Select Calibration/Cleaning, and then select Cleaning Page to print the page. A Cleaning message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page. Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge. 1.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. ● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1. Press the Home button on the printer control panel. 2.
5. ● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job. Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
112 Chapter 6 Solve problems ENWW
Index Symbols/Numerics 550-sheet paper trays part numbers 26 550-sheet tray clearing jams 92 A accessories ordering 26 part numbers 26 acoustic specifications 15 AirPrint 47 alternative letterhead mode Android devices printing from 48 19, 22 B bin, output locating 2 Bonjour identifying 54 browser requirements HP embedded Web Server 54 C cartridge replacing 29 cartridges order numbers 29 cleaning paper path 106 control panel help 77 locating 2 locating features 5, 6 customer support online 76 ENWW D def
information pages 56 network settings 59 opening 63 other links list 60 print settings 57 security settings 58 troubleshooting tools 57 HP Embedded Web Server (EWS) features 54 network connection 54 HP ePrint 46 HP ePrint software 47 HP Utility 61 HP Utility for Mac Bonjour 61 features 61 HP Utility, OS X 61 HP Web Jetadmin 72 HP Web Services enabling 58 I information pages HP Embedded Web Server 56 interface ports locating 4 Internet Explorer, versions supported HP Embedded Web Server 54 IP Security 68 IPs
Tray 1 orientation 19 Tray 2 and the 550-sheet trays orientation 22 paper jams locations 88 paper pickup problems solving 82, 84 paper trays part numbers 26 paper type selecting (Windows) 37 paper types selecting (Mac) 40 paper, ordering 26 part numbers accessories 26 replacement parts 27 supplies 27 toner cartridges 27 ports locating 4 power consumption 15 power connection locating 3 power switch locating 2 power usage 1 watt or less 70 print drivers, supported 9 print media loading in Tray 1 18 print on b
included 8 locating 2 troubleshooting jams 89 network problems 110 paper feed problems 82 wired network 110 troubleshooting tools HP Embedded Web Server two-sided printing settings (Windows) 36 57 U USB port enabling 50 locating 4 USB ports, optional part number 26 USB storage accessories printing from 50 W Web browser requirements HP Embedded Web Server 54 Web sites customer support 76 HP Web Jetadmin, downloading 72 weight, printer 12 Wi-Fi Direct Printing 48 wireless print server part number 26 116 In
