HP LaserJet Printers - Print Media Guide

Paper problems
Common symptoms of paper-quality issues include a high occurrence of jams, multiple-sheet feeds, and paper
curl.
●
Frequent paper jams
●
Frequent multiple-sheet feeds
●
Reducing post-image curl
CAUTION: Do not reuse jammed paper. Doing so can damage the printer.
Frequent paper jams
Frequent paper jams can have several possible causes and can be corrected by following the suggested actions.
NOTE: To recover from a paper jam, follow the directions provided in the HP LaserJet printer user guide.
Table 3-1 Paper jams: causes and corrective actions
Cause Actions
Paper is too sti or heavy. Heavy or sti paper might not be able to
negotiate the paper path or be picked up from the input tray.
● Make sure that the paper does not exceed the basis weight
that is specied in the user documentation for your printer.
● Feed from the multipurpose tray. See Guidelines for using
paper on page 11 to ensure that the media meets the
requirements for bond weight and thickness.
● Use the correct output bin, as shown in your printer user
guide.
● Use a lighter-weight paper.
Paper is too smooth or too rough. Change the paper type or manually feed the paper into the printer.
See your printer user guide for the correct output tray selection.
Paper is not cut to specication. This can cause poor print
alignment, mis-stacking, improper t in the input tray, or problems
with the paper sensors.
Change the paper type or try another ream of paper.
Paper is too light or too imsy. Make sure that the paper meets the specications that are listed for
basis weight in Guidelines for using paper on page 11.
Paper guides in the tray are set incorrectly in the printer. Make sure that all of the paper guides have been set correctly. See
the user documentation for your printer for more information.
Paper is too dry or too moist. ● Make sure that the paper is not near a window or a heat or air
vent.
● Replace the paper in the unit with paper from a newly opened
ream.
Paper might contain higher ller levels of talc and calcium
carbonate. If the talc or calcium carbonate are not well-bound to
the paper bers, they can build up in the paper path and cause print
quality (PQ) defects and frequent paper jams.
● Try a dierent paper brand.
● Perform the printer cleaning procedures that are appropriate
for your printer. For most HP LaserJet printers you can use a
cleaning page to remove build-up in the fuser. For more
information, see the documentation that came with your
printer.
28 Chapter 3 Troubleshooting print media problems ENWW