User Manual

Printer does not pick up paper or misfeeds ...................................................................................................... 137
Introduction ..................................................................................................................................... 137
The printer does not pick up paper ................................................................................................. 137
The printer picks up multiple sheets of paper ................................................................................ 139
The document feeder jams, skews, or picks up multiple sheets of paper ..................................... 143
Clean the pickup rollers and separation pad in the document feeder ........................................... 144
Clear paper jams ................................................................................................................................................ 146
Introduction ..................................................................................................................................... 146
Jam locations .................................................................................................................................. 146
Auto-navigation for clearing jams .................................................................................................. 148
Experiencing frequent or recurring paper jams? ............................................................................ 148
Clear paper jams in the document feeder ...................................................................................... 149
Clear paper jams in Tray 1 ............................................................................................................... 153
Clear paper jams in Tray 2 and the 550-sheet trays ...................................................................... 156
Clear paper jams in the toner-cartridge area ................................................................................. 160
Clear paper jams in the rear door and the fuser area ..................................................................... 162
Clear paper jams in the output bin .................................................................................................. 164
Clear paper jams in the duplexer .................................................................................................... 164
Improve print quality ......................................................................................................................................... 169
Introduction ..................................................................................................................................... 169
Print from a dierent software program ........................................................................................ 169
Check the paper-type setting for the print job ............................................................................... 169
Check the paper type setting (Windows) ..................................................................... 169
Check the paper type setting (OS X) ............................................................................. 169
Check toner-cartridge status .......................................................................................................... 170
Clean the printer .............................................................................................................................. 170
Print a cleaning page .................................................................................................... 170
Check the scanner glass for dirt and smudges ............................................................ 171
Visually inspect the toner cartridge ................................................................................................ 172
Check paper and the printing environment .................................................................................... 172
Step one: Use paper that meets HP specications ...................................................... 172
Step two: Check the environment ................................................................................ 173
Step three: Set the individual tray alignment .............................................................. 173
Check the EconoMode settings ....................................................................................................... 173
Try a dierent print driver ............................................................................................................... 174
Improve copy image quality .............................................................................................................................. 176
Check the scanner glass for dirt and smudges ............................................................................... 176
Calibrate the scanner ...................................................................................................................... 177
Check the paper settings ................................................................................................................ 178
Check the paper size and type conguration ............................................................... 178
Select the tray to use for the copy ............................................................................... 178
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