HP EliteBook 2170p Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 9 Display ................................................................................................................................... 9 Buttons and fingerprint reader (select models only) ...........................................
Packaging and transporting guidelines ........................................ 52 Component replacement procedures ........................................................................................ 54 Service tag ............................................................................................................. 54 Computer feet ......................................................................................................... 55 Battery .................................................
Updating the BIOS ................................................................................................ 112 Determining the BIOS version .................................................................. 112 Downloading a BIOS update ................................................................... 112 Using Advanced System Diagnostics ....................................................................... 113 SuSE Linux (SLED) ...................................................................
USB Recovery option (select models only) ................................................................. 133 Remove everything and reinstall SLED ...................................................................... 134 8 Power cord set requirements ........................................................................................ 135 Requirements for all countries ................................................................................................
1 Product description Category Description Product Name HP EliteBook 2170p Notebook PC Processors ● Intel® Quad Core® i7-3687U 2.10-GHz processor (SC turbo up to 3.30-GHz, 4.0MB L3 cache, 17 W) ● Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz; 4.0MB L3 cache, 17 W) ● Intel Dual Core i5-3437U 1.90-GHz processor (SC turbo up to 2.90-GHz, 3.0MB L3 cache, 17 W) ● Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz; 3.
Category Description Memory Two customer-accessible/upgradable memory module slots DDR3-12800 (1600-MHz) dual channel support Supports 16384-MB of system RAM in the following configurations: Hard drive ● 16384-MB (8192-MB×2, dual channel) ● 12288-MB (8192-MB×1+4096-MB×1, dual channel) ● 8192-MB (8192-MB×1 or 4096×2, dual channel) ● 4096-MB (4096-MB×1 or 2048-MB×2, dual channel) ● 2048-MB (2048×1) Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.
Category Description Ethernet Intel 82579LM 10/100/1000 Ethernet network interface card (NIC) NIC Power Down technology S3/S4/S5 wake on LAN Ethernet cable not included Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.
Category Description Ports ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● Battery connector ● DisplayPort 1.1a ● Docking connector ● HP Smart AC adapter ● RJ-45 (Ethernet) ● USB 3.0 ports (2: 1 USB 3.0 charging port, 1 USB 3.0 port) ● VGA (Dsub 15-pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs.
Category Description Operating system Preinstalled: ● Windows® 8 ML 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 (Japan only) ● Windows 7 Home Premium 64 and 32 with Microsoft Basics ● Windows 7 Professional 64 and 32 with Microsoft Basics ● Windows 7 Service Pack 1 ● FreeDOS ● SUSE Linux (SLED; People's Republic if China only) 5
Category Description Operating system (continued) Preinstalled with Microsoft Office: ● Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only) ● Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan) ● Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV) ● Windows 8 ML 64-bit with Office 2010 Personal (Japan only; requires configuration with Office Personal Japan 2010
Category Description Operating system (continued) Preinstalled with Microsoft Office: (Continued) ● Windows 7 Professional 64- and 32-bit with Office 2010 Starter (not available in Japan) ● Windows 7 Professional 64- and 32-bit with Office 2010 Business & Home (only in Japan) ● Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only in Japan) ● Windows 7 Professional 64- and 32-bit with Office 2010 Professional (only in Japan) Restore media—DR-DVD: ● Windows 8 (available with any W
Category Description Operating system (continued) Web-only support: Serviceability 8 Chapter 1 Product description ● Windows 8 32-bit ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs (select models only). (2) WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs (select models only). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Item Component Description (5) Webcam (select models only) Records video and captures still photographs. To use the webcam, do the following: ● In Windows 8–Access Help and Support. From the Start screen, type h, and then select Help and Support. ● In Windows 7–Select Start > All Programs > Communication and Chat > HP Webcam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other keys. (3) Windows logo key Displays the Windows Start menu.
Lights NOTE: Your computer may look slightly different from the illustration in this section. 12 Item Component Description (1) Wireless light ● Off: An integrated wireless device, such as a WLAN device, a WWAN device, and/or a Bluetooth device, is on (select models only). ● Amber: All wireless devices are off (select models only). (2) Num lock light On: Num lock is on. (3) Caps lock light On: Caps lock is on. (4) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on.
TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on or off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen.
Front NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Wireless light ● White: An integrated wireless device, such as a WLAN device and/or a WWAN device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.
Left side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Power connector Connects an AC adapter. (3) USB 3.0 port Connects optional USB 3.0 devices and provide enhanced USB power performance.
Right side NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description (2) Power switch ● When the computer is off, slide the switch to turn on the computer. ● When the computer is on, slide the switch briefly to initiate Sleep. ● When the computer is in the Suspend state, slide the switch briefly to exit Sleep. ● When the computer is in Hibernation, slide the switch briefly to exit Hibernation. CAUTION: Sliding and holding the power switch will result in the loss of unsaved information.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) Service cover Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots.
Item Component Description (6) Docking connector Connects an optional docking device. (7) Battery release latch Releases the battery.
3 20 Illustrated parts catalog Chapter 3 Illustrated parts catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 56 for battery removal instructions. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Computer major components 22 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 31.
Item Component Spare part number For use in Thailand 705614-281 For use in Turkey 705614-141 For use in the United Kingdom and Singapore 705614-031 For use in the United States 705614-001 For use only on computer models equipped with the Windows 7 operating system: 24 For use in Belgium 693363-A41 For use in Brazil 693363-201 For use in Bulgaria 693363-261 For use in Canada 693363-DB1 For use in the Czech Republic and Slovakia 693363-FL1 For use in Denmark 693363-081 For use in Fran
Item Component Spare part number For use in Switzerland 693363-BG1 For use in Taiwan 693363-AB1 For use in Thailand 693363-281 For use in Turkey 693363-141 For use in the United Kingdom and Singapore 693363-031 For use in the United States 693363-001 Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the Windows 8 Standard and Professional operating system: For use in Belgium 705613-A41 For use in Brazil 705613-201
Item 26 Component Spare part number For use in South Korea 705613-AD1 For use in Spain 705613-071 For use in Sweden and Finland 705613-B71 For use in Switzerland 705613-BG1 For use in Taiwan 705613-AB1 For use in Thailand 705613-281 For use in Turkey 705613-141 For use in the United Kingdom and Singapore 705613-031 For use in the United States 705613-001 For use in Belgium 693362-A41 For use in Brazil 693362-201 For use in Bulgaria 693362-261 For use in Canada 693362-DB1 For us
Item (3) Component Spare part number For use in Slovenia 693362-BA1 For use in South Korea 693362-AD1 For use in Spain 693362-071 For use in Sweden and Finland 693362-B71 For use in Switzerland 693362-BG1 For use in Taiwan 693362-AB1 For use in Thailand 693362-281 For use in Turkey 693362-141 For use in the United Kingdom and Singapore 693362-031 For use in the United States 693362-001 Top cover (includes TouchPad): NOTE: The top cover spare part kit includes the TouchPad but does no
Item Component Spare part number Equipped with an Intel Quad Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz, 4.0-MB L3 cache, 17 W) and the Windows 7 operating system 693360-001 Equipped with an Intel Dual Core i5-3437U 1.90-GHz processor (SC turbo up to 2.90-GHz, 1600-MHz FSB, 3.0-MB L3 cache, 17 W) and the Windows 8 Standard operating system 714519-501 Equipped with an Intel Dual Core i5-3437U 1.90-GHz processor (SC turbo up to 2.90-GHz, 1600-MHz FSB, 3.
Item Component Spare part number (9) Fan (includes cable) 693308-001 (10) Speakers (include cables and 4 rubber isolators) 693354-001 (11) RTC battery 651038-001 (12) Power switch board (includes cable) 693352-001 (13) Audio board 693351-001 NOTE: The audio board spare part kit does not include an audio board cable. The audio board cable is included in the Cable Kit, spare part number 693306-001. (14) (15) (16) (17) (18) (19) Battery (Li-ion): 6-cell, 48-Wh, 2.
Item Component Spare part number Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive connector adapter, and screws) 693350-001 Solid-state drive (not illustrated, does not include bracket, connector, or screws): (20) 30 256-GB SATA III self-encrypting solid-state drive 693545-001 240-GB SATA III solid-state drive 702247-001 180-GB SATA III solid-state drive 693544-001 160-GB SATA II solid-state drive 694673-001 128-GB SATA III solid-state drive 693543-001 Serv
Display assembly subcomponents Item Component (1) Display bezel: (2) Spare part number For use on computer models equipped with a webcam 693302-001 For use on computer models not equipped with a webcam 693303-001 11.
Item 32 Component Spare part number Display Hinge Cover Kit, includes: 693310-001 (6a) Left and right display hinge caps (6b) Left and right display hinge covers (6c) Left and right display hinges (7) Display enclosure 693300-001 (8) Display clutch cover 693311-001 Display Panel Support Kit (not illustrated, includes display enclosure with preinstalled WLAN antenna cables and transceivers and WWAN antenna cables and transceivers) 693309-001 Chapter 3 Illustrated parts catalog
Cable Kit Item Component Spare part number Cable Kit, includes: 693306-001 (1) Audio board cable (2) Media Card reader assembly cable (3) TouchPad cable Cable Kit 33
Mass storage devices Item Description Spare part number (1) Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) 693710-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP travel AC adapter (non-PFC, 3-wire) 693716-001 HP notebook mini sleeve 656839-001 HP USB optical travel mouse 434594-001 Lock: HP notebook combination lock 591699-001 HP notebook keyed cable lock 626729-002 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 434594-001 HP USB optical travel mouse 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-081 Power cord for use in Denmark (3-pin, black, 1.
Spare part number Description 641672-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector adapter, or screws) NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 693350-001. 651038-001 RTC battery 652972-001 2-GB memory module (PC3, 12800, 1600-MHz) 656839-001 HP notebook mini sleeve 657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.
Spare part number Description 693315-001 Service cover (includes label indicating “Made in China”) 693316-001 Screw Kit 693317-001 Top cover for use on computer models equipped with a fingerprint reader (includes TouchPad) NOTE: The top cover spare part kit includes the TouchPad but does not include a TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part number 693306-001.
Spare part number Description 693358-501 System board equipped with an Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz) and the Windows 8 Standard operating system for use in all countries and regions except the People's Republic of China and the Ukraine (3.0-MB L3 cache, 17 W; includes replacement thermal material) 693358-601 System board equipped with an Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.
40 Spare part number Description 693362-161 Keyboard with pointing stick for use on computer models equipped with the Windows 7 operating system in Latin America (includes keyboard cable and pointing stick cable) 693362-171 Keyboard with pointing stick for use on computer models equipped with the Windows 7 operating system in Saudi Arabia (includes keyboard cable and pointing stick cable) 693362-201 Keyboard with pointing stick for use on computer models equipped with the Windows 7 operating system
Spare part number Description 693362-FL1 Keyboard with pointing stick for use on computer models equipped with the Windows 7 operating system in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable) 693362-FP1 Keyboard with pointing stick for use on computer models equipped with the Windows 7 operating system in Northwest Africa (includes keyboard cable and pointing stick cable) 693363-001 Keyboard with backlight and pointing stick for use on computer models equipped with
42 Spare part number Description 693363-201 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 7 operating system in Brazil (includes keyboard cable, backlight cable, and pointing stick cable) 693363-211 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 7 operating system in Hungary (includes keyboard cable, backlight cable, and pointing stick cable) 693363-251 Keyboard with backlight and pointing stick for us
Spare part number Description 693363-D61 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 7 operating system in India (includes keyboard cable, backlight cable, and pointing stick cable) 693363-DB1 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 7 operating system in Canada (includes keyboard cable, backlight cable, and pointing stick cable) 693363-DD1 Keyboard with backlight and pointing stick for use on c
44 Spare part number Description 705613-001 Keyboard with pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in the United States (includes keyboard cable and pointing stick cable) 705613-031 Keyboard with pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 705613-041 Keyboard with pointing stic
Spare part number Description 705613-291 Keyboard with pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Japan (includes keyboard cable and pointing stick cable) 705613-A41 Keyboard with pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Belgium (includes keyboard cable and pointing stick cable) 705613-AB1 Keyboard with pointing stick for use on computer models equipped wit
46 Spare part number Description 705614-061 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Italy (includes keyboard cable, backlight cable, and pointing stick cable) 705614-071 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Spain (includes keyboard cable, backlight cable, and pointing stick cable) 705614-081 Ke
Spare part number Description 705614-291 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Japan (includes keyboard cable, backlight cable, and pointing stick cable) 705614-A41 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Belgium (includes keyboard cable, backlight cable, and pointing stick cable) 705614-AB1 Keyb
Spare part number Description 713763-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector adapter, or screws) NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 693350-001. 48 714519-001 System board equipped with an Intel Dual Core i5-3437U 1.90-GHz (SC turbo up to 2.90-GHz) processor and the Windows 7 operating system for use in all countries and regions (1600-MHz FSB, 3.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are four rectangular rubber feet that attach to the base enclosure in the locations illustrated below. The feet are included in the Rubber Kit, spare part number 693355-001.
Battery Description Spare part number 6-cell, 48-Wh, 2.2-Ah 685988-001 4-cell, 30-Wh, 2.0-Ah 671604-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the battery: 1.
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Service cover Description Spare part number Includes label indicating “Made in China” 693315-001 Includes label indicating country of origin 704017-001 Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. Description Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 641672-001 Hard Drive Hardware Kit (includes the hard drive bracket, hard drive connector adapter, and screws) 693350-001 Before removing the hard drive, follow these steps: 1. Turn off the computer.
2. Use the hard drive tab (2) to disconnect the hard drive from the system board and remove the hard drive from the computer. 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector adapter (1) from the hard drive. c. Remove the four Phillips PM2.9×4.1 screws (2) that secure the hard drive bracket to the hard drive. d.
Reverse this procedure to reassemble and install the hard drive. Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 693349-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Lift the rear edge of the fingerprint reader board bracket (3), and then remove the bracket. 4. Remove the fingerprint reader board and cable (4). Reverse this procedure to install the fingerprint reader board. WLAN module Description Spare part number Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter 676786-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.
4. Remove the battery (see Battery on page 56). 5. Remove the service cover (see Service cover on page 58). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.
Reverse this procedure to install the WLAN module. WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 Before removing the WWAN module, follow these steps: 1. Turn off the computer.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module. The bottom slot houses the primary memory module. Reverse this procedure to install a memory module.
Fan Description Spare part number Fan (includes cable) 693308-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 56). 5.
Keyboard For use in country/region Spare part number For use in country/region Spare part number Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable): For use only on computer models equipped with the Windows 8 Standard and Professional operating system: For use in the Netherlands 705614-B31 For use in Belgium 705614-A41 For use in Norway 705614-091 For use in Brazil 705614-201 For use in Northwest Africa 705614-FP1 For use in Bulgari
For use in country/region Spare part number For use in country/region Spare part number For use in Greece 693363-151 For use in Spain 693363-071 For use in Hungary 693363-211 For use in Sweden and Finland 693363-B71 For use in Iceland 693363-DD1 For use in Switzerland 693363-BG1 For use in India 693363-D61 For use in Taiwan 693363-AB1 For use in Israel 693363-BB1 For use in Thailand 693363-281 For use in Italy 693363-061 For use in Turkey 693363-141 For use in Japan 693363-291
For use in country/region Spare part number For use in country/region Spare part number For use in Bulgaria 693362-261 For use in Portugal 693362-131 For use in Canada 693362-DB1 For use in Romania 693362-271 For use in the Czech Republic and Slovakia 693362-FL1 For use in Russia 693362-251 For use in Denmark 693362-081 For use in Saudi Arabia 693362-171 For use in France 693362-051 For use in Slovenia 693362-BA1 For use in Germany 693362-041 For use in South Korea 693362-AD1 For
Remove the keyboard: 72 1. Loosen the four Phillips captive screws that secure the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer.
4. Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Open the computer. 7. Lift the rear edge of the keyboard (1) until the keyboard rests at an angle. 8. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the slots in the top cover.
9. Swing the top edge of the keyboard up and forward (3) until it rests upside down on the palm rest. NOTE: The keyboard backlight cable is present on select models only. 10. Release the ZIF connector (1) to which the keyboard backlight cable is attached, and then disconnect the keyboard backlight cable (2) from the system board. 11. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board.
12. Release the ZIF connector (5) to which the pointing stick cable is attached, and then disconnect the pointing stick cable (6) from the system board. 13. Remove the keyboard. Reverse this procedure to install the keyboard.
Base enclosure Description Spare part number Base enclosure (includes battery release latch assembly, rubber feet, and service cover release latch assembly) 693301-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Disconnect the following cables from the system board: (1) Display panel cable (2) Power switch board cable (3) Speaker cable (4) Audio board cable 4. Release the display panel cable and wireless antenna cables (1) from the clips (2) and routing channels built into the base enclosure.
5. Remove the two rubber screw covers (1) and (2) in the rear corners of the base enclosure. The rubber screw covers are included in the Rubber Kit, spare part number 693355-001. NOTE: The rubber screw covers are different sizes. The longer rubber screw cover (2) should be installed in the rear/right corner. 78 6. Remove the ten Torx TM2.0×5.6 screws (3) that secure the base enclosure to the computer. 7. Remove the two Torx TM2.0×3.
9. Disengage the base enclosure (1) from the top cover, making sure to guide the left-side wireless antenna cables (2) through the base enclosure left-side opening (3) and the right-side wireless antenna cables (4) through the base enclosure right-side opening (5). 10. Remove the base enclosure Reverse this procedure to install the base enclosure.
Audio board NOTE: The audio board spare part kit does not include an audio board cable. The audio board cable is included in the Cable Kit, spare part number 693306-001. Description Spare part number Audio board 693351-001 Before removing the audio board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the audio board (3) and cable. Reverse this procedure to install the audio board. Speakers Description Spare part number Speakers (include cables and 4 rubber isolators) 655792-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Remove the speakers: 1. Turn the base enclosure right side up, with the front toward you. 2. Release the speaker cable (1) from the clips built into the base enclosure. 3. Remove the four Phillips PM2.5×5.9 screws (2) that secure the speakers to the base enclosure. 4. Remove the speakers (3). NOTE: The speakers include four rubber isolators that are installed in the screw holes (4). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers.
Power switch board Description Spare part number Power switch board (includes cable) 693352-001 Before removing the power switch board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the power switch board (2). Reverse this procedure to install the power switch board. Media Card reader assembly NOTE: The Media Card reader assembly spare part kit does not include a Media Card reader assembly cable. The Media Card reader assembly cable is included in the Cable Kit, spare part number 693306-001. Description Spare part number Media Card reader assembly 693353-001 Before removing the Media Card reader assembly, follow these steps: 84 1. Turn off the computer.
e. Keyboard (see Keyboard on page 69) f. Base enclosure (see Base enclosure on page 76) Remove the Media Card reader assembly: 1. Release the ZIF connector to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable (1) from the Media Card reader assembly. 2. Remove the two Phillips PM2.0×3.4 screws (1) that secure the Media Card reader assembly to the top cover. 3.
4. Release the ZIF connector to which the Media Card reader assembly cable is attached, and then disconnect the Media Card reader assembly cable (3) from the Media Card reader assembly. 5. Remove the Media Card reader assembly. Reverse this procedure to install the Media Card reader assembly. RTC battery Description Spare part number RTC battery 651038-001 Before removing the RTC battery, follow these steps: 86 1. Turn off the computer.
e. Keyboard (see Keyboard on page 69) f. Base enclosure (see Base enclosure on page 76) Remove the RTC battery: ▲ Use a thin, non-conductive tool (1) to remove the RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use in all countries and regions except the People's Republic of China: 88 Equipped with an Intel Quad Core i7-3687U 2.10-GHz processor (SC turbo up to 3.30-GHz, 1600-MHz FSB, 4.0-MB L3 cache, 17 W) and the Windows 8 Standard operating system 714520-501 Equipped with an Intel Quad Core i7-3687U 2.10-GHz processor (SC turbo up to 3.30-GHz, 1600-MHz FSB, 4.
Description Spare part number For use only in the People's Republic of China: Equipped with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz), 4.0-MB L3 cache, 17 W 694511-001 Equipped with Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz), 3.0-MB L3 cache, 17 W 694510-001 Equipped with Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-GHz), 3.0-MB L3 cache, 17 W 694509-001 Equipped with Intel Dual Core i3-3217U 1.80-GHz processor, 3.
2. Lift the rear edge of the system board (2) and swing it up and forward until it rests upside down in front of the computer. 3. Release the ZIF connector to which the TouchPad cable is connected, and then disconnect the TouchPad cable (1) from the system board. 4. Release the ZIF connector to which the Smart Card reader board cable is connected, and then disconnect the Smart Card reader board cable (2) from the system board. 5. Remove the system board.
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 693307-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
Smart Card reader assembly Description Spare part number Smart Card reader assembly (includes cable) 693312-001 Before removing the Smart Card reader assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the Smart Card reader assembly (3). Reverse this procedure to install the Smart Card reader assembly. Top cover NOTE: The top cover spare part kit includes the TouchPad. The TouchPad cable is included in the Cable Kit, spare part number 693306-001.
d. WWAN module (see WWAN module on page 64) e. Fan (see Fan on page 68) f. Keyboard (see Keyboard on page 69) g. Base enclosure (see Base enclosure on page 76) h.
4. Disengage the top cover (1) from the display assembly, making sure to guide the left-side wireless antenna cables (2) through the top cover left-side opening (3) and the display panel cable (4) and the right-side wireless antenna cables through the top cover right-side opening (5). Reverse this procedure to install the top cover.
Display assembly subcomponents NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. To access the display assembly subcomponents, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
c. Remove the display clutch cover (3). The display clutch cover is available using spare part number 693311-001. d. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. e. Remove the display bezel (4).
2. If it is necessary to replace the display hinges, display hinge covers, and/or display hinge caps: a. Remove the two Phillips PM2.0×4.2 screws (1) that secure the display hinge to the display enclosure. b. Remove the display hinge (2) from the display enclosure. c. Remove the display hinge cap (3) from the display hinge. d. Remove the Phillips PM2.0×4.2 screw (4) that secures the display hinge cover to the display hinge. e. Remove the display hinge cover (5) from the display hinge.
3. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×4.2 screws (1) that secure the display panel to the display enclosure. b. Release the display panel cable (1) from the clips (2) and routing channel built into the bottom edge of the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
f. Disconnect the display panel cable (6) from the display panel. g. Remove the display panel. The display panel is available using spare part number 693361-001. 4. If it is necessary to replace the display panel cable: a. Disconnect the display panel cable (1) from the webcam/microphone module. b. Remove the display panel cable (2). The display panel cable is included in the Display Cable Kit, spare part number 693305-001.
5. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. The module has a thin profile and is susceptible to damage when not handled carefully. a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) b. Detach the webcam/microphone module cable (2) from the display enclosure.
c. 7. Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 693299-001. If it is necessary to replace the WWAN antenna cables and transceivers: a. Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided tape.) b.
c. Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number 693299-001. Reverse this procedure to reassemble and install the display assembly.
5 Computer Setup (BIOS) and Advanced System Diagnostics Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly.
Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
3. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 4. Click your specific product from the models listed. 5. Click the appropriate operating system. 6. Go to the BIOS section and download the BIOS software package. 7. Follow the installation instructions as provided with the downloaded BIOS software package.
SuSE Linux (SLED) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed as follows: 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
6 Specifications Computer specifications Metric U.S. Width 29.20 cm 11.50 in Depth 19.20 cm 7.56 in Height 2.65 cm 1.04 in Weight (equipped with 4-cell battery, hard drive, 1 memory module, and WLAN module) 1.33 kg 2.93 lbs Dimensions Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W 18.5 V dc @ 3.5 A - 65 W, Slim Adapter 19.5 V dc @ 3.
11.6-inch SGA display specifications Metric U.S. Height 14.70 cm 5.79 in Width 25.90 cm 10.20 in Diagonal 29.50 cm 11.61 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) 11.
Hard drive specifications 750-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Single track 2.0 ms 1.5 ms 1.
7 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
To start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.
Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3. Follow the on-screen directions to reinstall drivers or select software.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads. 4. Select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
SuSE Linux (SLED) Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. For more information, see the “Performing a system recovery” section. 2.
4. To restore all files from the selected location, click Restore all files. To restore select files only, click Restore selected files, click Select Files and then select the files to be restored. 5. Under Restore Point, click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
USB Recovery option (select models only) The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available. This process should be done on first obtaining the computer.
7. Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to start the System-Restore?” If data on the computer has not been backed up, use the tab key and select No. The system will reboot. Back up the system data and repeat the previous steps. If no data should be saved from the computer, use the tab key to select Yes. Press enter to begin the recovery process. 8. After the files are copied to the system, follow the on-screen instructions.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 136 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 35, 43 AC adapter/battery light 14 antenna locations 9 removal 102, 103 spare part number 31, 37, 103, 104 Antenna Kit, spare part number 31, 37, 104 audio board removal 80 spare part number 29, 38, 80 audio board cable, illustrated 33 audio, product description 2 audio-in jack 15 audio-out jack 15 B base enclosure removal 76 spare part number 29, 37, 76 battery removal 56 spare part numbers 29, 37, 56 battery bay 18 battery lock latch 18 battery release latch 19 bott
F fan removal 68 spare part number 29, 37, 68 feet location 55 spare part number 55 fingerprint reader 10 fingerprint reader board removal 61 spare part number 27, 38, 61 fn key 11 front component 14 function keys 11 G graphics, product description 1 grounding guidelines 50 guidelines equipment 53 grounding 50 packaging 52 transporting 52 workstation 52 H hard drive precautions 50 product description 2 removal 59 spare part numbers 29, 34, 36, 37, 48, 59 specifications 120 hard drive bracket illustrated 34
power switch board removal 83 spare part number 29, 38, 83 processor bracket, spare part number 43 processor, product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 3 external media cards 3 graphics 1 hard drive 2 keyboard 4 memory module 2 microphone 2 operating system 5 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 8 solid-state drive 2 video 2 wireless 3 product name 1, 54 product number 54 R removal/replacement prelimin
