HP ZBook 15 Mobile Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Display ................................................................................................................................... 8 Buttons, speakers, and fingerprint reader (select models only) ................................
Grounding guidelines ............................................................................................................. 46 Electrostatic discharge damage ................................................................................. 46 Packaging and transporting guidelines ....................................................... 47 Workstation guidelines .............................................................. 47 5 Removal and replacement procedures for Customer Self-Repair parts ........
Using Computer Setup ........................................................................................... 112 Starting Computer Setup ......................................................................... 112 Navigating and selecting in Computer Setup ............................................. 113 Restoring default settings in Computer Setup .............................................. 114 Updating the BIOS .................................................................................
Performing a system recovery ................................................................................. 130 Using the Windows recovery tools ........................................................... 131 Using f11 recovery tools ......................................................................... 132 Using Windows 8 operating system media (purchased separately) ............... 132 Using Windows Refresh for quick and easy recovery ..................................
1 Product description Category Description Product Name HP ZBook 15 Mobile Workstation Processors ● Intel® Quad Core® i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz front-side bus (FSB), 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4600M 2.
Category Description Panel ● 15.6-in, full-high definition (FHD), AntiGlare (AG), RGB, light-emitting diode (LED), UWVA (1920×1080 resolution, 210 nits, 109% CG), DreamColor (7.2-mm, wedge design, eDP panel) with camera, not available with WWAN capability ● 15.6-in, FHD, AG, RGB, LED, UWVA, DreamColor, without camera, not available with WWAN capability ● 15.6-in, FHD, AG, LED, UWVA (1920×1080 resolution, 300 nits, 72% CG slim), non-DreamColor (3.8-mm flat design, eDP panel) with camera ● 15.
Category Description Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37in) thickness Support for Serial ATA Support for 3D DriveGuard hard drive protection Support toolless removal Support for the following hard drives: ● 1-TB, 5400-rpm, 9.5-mm ● 750-GB, 7200-rpm, 7.0-mm ● 500-GB, 7200-rpm, 7.0-mm ● 500-GB, 5400-rpm, 7.
Category Description Audio and video Stereo speakers Dual array microphone HD Audio with DTS Studio sound DTS sound+ Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Support for no webcam option Ethernet Intel I217-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection Support for Power Optimizer Intel Stable Image Platform Program (SIPP) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antenna
Category Description Ports ● AC adapter, HP Smart ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● Battery (secondary) ● DisplayPort 1.2 ● Docking ● RJ45 (Ethernet) ● Thunderbolt ● USB 3.0 (2) ● USB 3.0 charging (1) ● USB: 2.0 (1) ● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs.
Category Description Power requirements (continued) Support for the following batteries Security ● 9-cell, 100-WHr, 3.0-AHr, Li-ion battery ● 9-cell, 73-WHr, 2.2-AHr, Li-ion battery ● 8-cell, 83-WHr, 2.8-AHr, Li-ion battery ● 8-cell, 75-WHr, 2.8-AHr, Li-ion battery Support security lock Trusted platform module (TPM) 1.
Category Description Operating system (continued) Restore media-OSDVD: ● Windows 8 64-bit (for service only) ● Windows 8 Country-Specific 64-bit (for service only) ● Windows 8 Emerging Market 64-bit (for service only) ● Windows 8 Professional 64-bit (only available and required with Windows 8 downgrade operating systems) ● Windows 7 Professional 64 -bit (available with any Windows 8 Professional or Windows 7 Professional downgrade loc, not available in the People's Republic of China) Certified:
2 External component identification Display 8 Item Component Description (1) WLAN antennas (2, select models only)* Send and receive wireless signals to communicate with a WLAN. (2) WWAN antennas (2, select models only)* Send and receive wireless signals to communicate with a WWAN. (3) Internal microphones (2) Record sound. (4) Webcamera light (select models only) On: The webcam is in use.
Item Component Description (5) Webcamera (select models only) Records video and captures still photographs. For information on using the webcamera in Windows 8, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. For information on using the webcamera in Windows 7, select Start > All Programs > Communication and Chat > HP WebCam.
Buttons, speakers, and fingerprint reader (select models only) Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Item Component Description (2) Speakers (2) Produce SRS Premium Sound or SRS Premium Sound PRO (select models only). NOTE: To use the SRS Premium Sound software, from the Start screen, type SRS, and then select SRS Pro Audio. (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows button again will return you to the previous screen.
Lights Item Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) Microphone mute light ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (4) Num lock light On: Num lock is on. (5) Wireless light ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off.
TouchPad 14 Item Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Front Item Component Description (1) Wireless light ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Off: The battery is fully charged. ● Blinking white: The hard drive is being accessed.
Left side Item Component Description (7) Smart card reader Supports optional smart cards. (8) ExpressCard slot Supports optional ExpressCards. (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 2.0 port Connects an optional USB device. (3) Vent Enables airflow to cool internal components.
Right side Item Component Description (1) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). (2) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
Rear Item Component Description (1) USB 3.0 port Connects optional USB 3.0 devices and provides enhanced USB power performance. (2) Power connector Connects an AC adapter. (3) AC adapter/Battery light ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Off: The battery is fully charged. (4) 18 RJ45 (network) jack Connects a network cable. RJ45 (network) lights (2) ● Green (left): The network is connected.
Bottom Item Component Description (1) Battery release latch Releases the battery. (2) Battery bay Holds the battery. (3) SIM slot Supports a wireless subscriber identity module (SIM) (select models only). The SIM slot is located inside the battery bay. (4) Docking connector Connects an optional docking device. (5) Accessory battery connector Connects an optional accessory battery. (6) Service cover release lock Locks the service cover.
Item Component Description (8) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (9) Service cover Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer.
22 Item Description Function (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer.
Computer major components Computer major components 23
Item Component Spare part number (1) Display assembly: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see LED display assembly subcomponents on page 30. 15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001 15.
Item Component Spare part number For use in Saudi Arabia 733688-171 For use in Slovenia 733688-BA1 For use in South Korea 733688-AD1 For use in Spain 733688-071 For use in Sweden and Finland 733688-B71 For use in Switzerland 733688-BG1 For use in Taiwan 733688-AB1 For use in Thailand 733688-281 For use in Turkey 733688-141 For use in the United Kingdom and Singapore 733688-031 For use in the United States 733688-001 Keyboard with pointing stick (includes keyboard cable and pointing
Item (4) Spare part number For use in Russia 745663-251 For use in Saudi Arabia 745663-171 For use in Slovenia 745663-BA1 For use in South Korea 745663-AD1 For use in Spain 745663-071 For use in Sweden and Finland 745663-B71 For use in Switzerland 745663-BG1 For use in Taiwan 745663-AB1 For use in Thailand 745663-281 For use in Turkey 745663-141 For use in the United Kingdom and Singapore 745663-031 For use in the United States 745663-001 Primary memory module (PC3L, 12800, 1600-M
Item (14) Component Spare part number Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600MHz FSB, 6.0-MB L3 cache, 47 W) 723521-002 Intel Quad Core i7-4600M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600MHz FSB, 4.0-MB L3 cache, 37 W) 737330-002 Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600MHz FSB, 3.0-MB L3 cache, 37 W) 738201-002 Intel Dual Core i5-4300M 2.60-GHz (SC turbo up to 3.30-GHz) processor (1600MHz FSB, 3.
Item (23) (24) (25) (26) 28 Component Spare part number 180-GB SATA-3 SSD 735597-001 128-GB SATA-3 SSD 735596-001 128-GB mSATA-3 SSD 735595-001 32-GB mSATA flash cache SSD 735594-001 WWAN module: HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 WLAN module: Intel Centrino Advanced-N 6205 Combo Adapter 695915-001 Intel Centrino Advanced-N 6235 Combo Adapter 670292-001
Item Component Spare part number 8-cell, 83-WHr, 2.8-AHr, Li-ion battery 708456-001 8-cell, 75-WHr, 2.
LED display assembly subcomponents Item Component (1) Display bezel: (2) For use only on computer models equipped with a webcamera 734301-001 For use only on computer models not equipped with a webcamera 734302-001 Display panel: 15.6-in, FHD, UWVA, LED display panel 735607-001 15.
Bracket Kit Item Component Spare part number Bracket Kit, includes: 734299-001 (1) Security cable lock bracket (2) Fingerprint reader board bracket Bracket Kit 31
Cable Kit Item Component Spare part number Cable Kit, includes: 734283-001 (1) RJ-45 (network) cable (2) Power connector cable Replacement thermal material (not illustrated) 32 Chapter 3 Illustrated parts catalog
Plastics Kit Item Component Spare part number Plastics Kit, includes: 734297-001 (1) ExpressCard reader bezel (2) Fingerprint reader blank cover (3) Fingerprint reader bezel (4) SD card reader bezel (5) System lens Plastics Kit 33
Mass storage devices Item Component (1) Solid-state drive (SSD): (2) Spare part number 512-GB SATA-3 SSD 738714-001 256-GB SATA-3 self-encrypting SSD 735598-001 180-GB SATA-3 SSD 735597-001 128-GB SATA-3 SSD 735596-001 128-GB mSATA-3 SSD 735595-001 32-GB mSATA flash cache SSD 735594-001 Hard Drive Hardware Kit, includes: 734280-001 Hard drive bracket Screws (not illustrated) (3) 34 Hard drive (does not include hard drive bracket or screws): 1-TB, 5400-rpm, 9.
Item (4) Component Spare part number 500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001 320-GB, 7200-rpm, 7.
36 Component Spare part number For use in North America 490371-001 For use in the People's Republic of China 490371-AA1 For use in South Africa 490371-AR1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Screw Kit 734282-001 Chapter 3 Illustrated parts catalog
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.83-m) 490371-111 Power cord for use in Switzerland (3-pin, black, 1.
Spare part number Description 693374-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693707-001 150-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693708-001 200-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693709-001 120-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 695915-001 Intel Centrino Advanced-N 6205 Combo Adapter 703267-001 500-GB, 7200-rpm, SATA, 7.
Spare part number Description 733688-061 Keyboard with backlight and pointing stick for use in Italy (includes keyboard cable, backlight cable, and pointing stick cable) 733688-071 Keyboard with backlight and pointing stick for use in Spain (includes keyboard cable, backlight cable, and pointing stick cable) 733688-081 Keyboard with backlight and pointing stick for use in Denmark (includes keyboard cable, backlight cable, and pointing stick cable) 733688-091 Keyboard with backlight and pointing sti
40 Spare part number Description 733688-B71 Keyboard with backlight and pointing stick for use in Sweden and Finland (includes keyboard cable, backlight cable, and pointing stick cable) 733688-BA1 Keyboard with backlight and pointing stick for use in Slovenia (includes keyboard cable, backlight cable, and pointing stick cable) 733688-BB1 Keyboard with backlight and pointing stick for use in Israel (includes keyboard cable, backlight cable, and pointing stick cable) 733688-BG1 Keyboard with backlig
Spare part number Description 734291-001 Fan/heat sink assembly for use only with an NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board (includes replacement thermal material) 734292-001 Speakers 734293-001 USB board (includes cable and double-sided adhesive) 734294-001 Display hinge cover (includes HP logo) 734295-001 Webcamera/microphone module (includes double-sided adhesive) 734296-001 Display Panel Support Kit (includes display enclosure, display panel cable, and wireless antenna cables an
42 Spare part number Description 735600-001 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735601-001 DVD-ROM Drive 735602-001 DVD±RW SuperMulti Double-Layer Drive 735604-001 15.6-in, FHD, SVA, LED display panel 735607-001 15.6-in, FHD, UWVA, LED display panel 735964-001 15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera 735965-001 15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 737330-002 Intel Quad Core i7-4600M 2.
Spare part number Description 745663-211 Keyboard with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable) 745663-251 Keyboard with pointing stick for use in Russia (includes keyboard cable and pointing stick cable) 745663-261 Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable) 745663-271 Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable) 745663-281 Keyboard with pointi
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
Battery Description Spare part number 9-cell, 100-WHr, 3.0-AHr, Li-ion battery 634087-001 9-cell, 73-WHr, 2.2-AHr, Li-ion battery 634089-001 8-cell, 83-WHr, 2.8-AHr, Li-ion battery 708456-001 8-cell, 75-WHr, 2.8-AHr, Li-ion battery 708455-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the battery (3) from the computer. Reverse this procedure to install the battery. Service cover Description Spare part number Service cover 734278-001 Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Slide the service cover toward the front of the computer (4), and then lift to remove the service cover (5). Reverse this procedure to install the service cover. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 734280-001. Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 7.0-mm 633252-001 500-GB, 7200-rpm, 7.
4. Remove the battery (see Battery on page 50). 5. Remove the service cover (see Service cover on page 51). Remove the hard drive: 1. Loosen the 3 hard drive captive screws (1). 2. Pull the hard drive tab (2) to the left to disconnect the hard drive. 3. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the hard drive tab toward you. b.
Reverse this procedure to install the hard drive. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001 DVD±RW SuperMulti Double-Layer Drive 735602-001 DVD-ROM Drive 735601-001 Hard drive upgrade bay 734298-001 Before removing the optical drive, follow these steps: 54 1. Turn off the computer.
4. Remove the battery (see Battery on page 50). 5. Remove the service cover (see Service cover on page 51). Remove the optical drive: 1. Position the computer with the left side toward you. 2. Loosen the captive screw (1) that secures the optical drive to the computer. 3. Insert a thin tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer. 4. Remove the optical drive (3). Reverse this procedure to install the optical drive.
WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Solid-state drive Description Spare part number 512-GB SATA-3 SSD 738714-001 256-GB SATA-3 self-encrypting SSD 735598-001 180-GB SATA-3 SSD 735597-001 128-GB SATA-3 SSD 735596-001 128-GB mSATA-3 SSD 735595-001 32-GB mSATA flash cache SSD 735594-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number Intel Centrino Advanced-N 6205 Combo Adapter 695915-001 Intel Centrino Advanced-N 6235 Combo Adapter 670292-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.
4. Remove the battery (see Battery on page 50). 5. Remove the service cover (see Service cover on page 51). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. 2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the system board.
Reverse this procedure to install the WLAN module. Primary memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 50). 5. Remove the service cover (see Optical drive on page 54). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
For use in country or region Spare part number For use in country or region Spare part number For use in France 733688-051 For use in Slovenia 733688-BA1 For use in Germany 733688-041 For use in South Korea 733688-AD1 For use in Greece 733688-151 For use in Spain 733688-071 For use in Hungary 733688-211 For use in Sweden and Finland 733688-B71 For use in Iceland 733688-DD1 For use in Switzerland 733688-BG1 For use in India 733688-D61 For use in Taiwan 733688-AB1 For use in Israel
Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 50). 5. Remove the service cover (see Service cover on page 51). 6.
4. Insert a thin tool into the keyboard release hole in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up, with the front toward you. 6. Open the computer as far as it will open. 7. Lift the rear edge of the keyboard until it rests at an angle. 8. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. 9.
12. Remove the keyboard (5). Reverse this procedure to install the keyboard.
Expansion memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the computer.
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.) 3. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery.
Top cover Description Spare part number Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket) 734281-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the eight Torx T8M2.5×6.5 screws that secure the top cover to the computer. 4. Remove the following screws that secure the top cover to the computer: (1) Three Torx T8M2.5×4.5 screws in the optical drive bay (2) Four Torx T8M2.5×4.5 screws in the battery bay (3) Two Phillips PM2.0×3.0 screws in the hard drive bay 72 5. Turn the computer right side up with the front toward you. 6. Open the computer. 7.
9. Remove the Torx T8M2.5×6.5 screw (3) that secures the top cover to the computer. 10. Lift the rear edge of the top cover (1) until the left and right sides and the front edge detach from the computer. 11. Slide the top cover (2) forward until the fingerprint reader board cable and the TouchPad cable are accessible. 12. Release the ZIF connector to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable (3) from the system board. 13.
14. Remove the top cover (5). Reverse this procedure to install the top cover.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and double-sided adhesive) 734286-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
5. Remove the fingerprint reader board (4) and cable. Reverse this procedure to install the fingerprint reader board.
Function button board Description Spare part number Function button board (includes cable and double-sided adhesive) 734284-001 Before removing the function button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Release the function button board cable through the opening (1) in the top cover. 4. Remove the Phillips PM2.0×3.0 screw (2) that secures the function button board to the top cover. 5. Lift the right side of the function button board (3) until it rests at an angle. 6. Remove the function button board (4) by sliding it up and to the right at an angle. Reverse this procedure to install the function button board.
Power button board Description Spare part number Power button board (includes cable) 734285-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the power button board (3) and cable Reverse this procedure to install the power button board.
ExpressCard assembly Description Spare part number ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode DisplayPort, and USB port) 734287-001 Before removing the ExpressCard assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Disconnect the ExpressCard assembly (4) from the system board by lifting up on the right side of the assembly. 5. Remove the the ExpressCard assembly. Reverse this procedure to install the ExpressCard assembly.
Smart card reader Description Spare part number Smart card reader (includes cable) 742159-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the smart card reader (3). Reverse this procedure to install the smart card reader and cable.
Audio/USB board Description Spare part number Audio/USB board (includes SD Card reader) 734288-001 Before removing the audio/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Disconnect the audio/USB board (2) from the system board by lifting up on the left side of the audio/USB board. 3. Remove the audio/USB board. Reverse this procedure to install the audio/USB board.
USB board Description Spare part number USB board (includes cable and double-sided adhesive) 734293-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the Torx T8M2.5×4.5 screw (3) that secures the USB board to the base enclosure. 4. Remove the USB board and cable. Reverse this procedure to install the USB board.
Speakers Description Spare part number Speakers (includes cable) 734292-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the speakers (3) and cable. Reverse this procedure to install the speakers. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 50), and then remove the following components: a. Service cover (see Service cover on page 51) b. Hard drive (see Hard drive on page 52) c. Optical drive (see Optical drive on page 54) d. Keyboard (see Keyboard on page 62) e. Top cover (see Top cover on page 71) Remove the fan/heat sink assembly: 1. Disconnect the fan cable (1) from the system board. 2.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) 723523-002 Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) 723524-002 Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) 723521-002 Intel Quad Core i7-4600M 2.
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Graphics board NOTE: The graphics board spare part kit includes replacement thermal material.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 50), and then remove the following components: a. Service cover (see Service cover on page 51) b. Hard drive (see Hard drive on page 52) c. Optical drive (see Optical drive on page 54) d. Keyboard (see Keyboard on page 62) e. Top cover (see Top cover on page 71) f. Fan/heat sink assembly (see Fan/heat sink assembly on page 90) Remove the graphics board: 1. Remove the two Torx T8M2.5×4.
Display assembly NOTE: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see the individual removal subsections. Description Spare part number 15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001 15.
5. Release the wireless antenna cables (1) from the routing clips (2) and channels built into the base enclosure. 6. Turn the computer right side up, with the rear toward you. 7. Remove the four Torx T8M2.0×3.0 screws (1) that secure the hinge cover to the computer. 8. Remove the hinge cover (2). The hinge cover is available using spare part number 734294-001.
9. Remove the two Torx T8M2.5×4.5 screws that secure the display assembly to the base enclosure. 10. Position the computer with the front toward you. 11. Open the computer as far as it will open. 12. Remove the Phillips PM2.0×3.0 screw (1) that secures the display panel cable and bracket to the system board. 13. Remove the display panel cable bracket (2). The display panel cable bracket is included in the Hinge Kit, spare part number 738311-001. 14.
16. Release the wireless antenna cables from the routing channels built into the base enclosure. 17. Remove the two Torx T8M2.5×6.5 screws (1) that secure the display assembly to the base enclosure. 18. Remove the display assembly (2). NOTE: Steps 19 through 22 apply only to LED display assemblies.
19. If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: a. Remove the two screw covers (1) and the two Phillips PM2.0×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in all LED display assembly subcomponent spare part kits. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c.
20. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. c.
21. If it is necessary to replace the webcamera/microphone module or microphone module: CAUTION: Handle the webcamera/microphone module and microphone module with caution. These modules have a thin profile and are susceptible to damage when not handled carefully. a. Disconnect the webcamera/microphone module cable (1) from the webcamera/ microphone module. b. Detach the webcamera/microphone module (2) from the display enclosure.
b. Remove the display hinges (2). The display hinges are available using spare part number 738311-001 and include the left and right hinges. Reverse this procedure to reassemble and install the display assembly. System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material.
Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 50), and then remove the following components: a. Service cover (see Service cover on page 51) b.
2. Disconnect the following cables from the system board: (1) Power connector cable (2) RJ-45 (network) cable (3) USB board cable 3. Remove the right-side rear corner cover (1). The right-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001.
4. Remove the seven Torx T8M2.5×4.5 screws (2) that secure the system board to the base enclosure. 5. Lift up on the left side of the system board (1) until it rests at an angle. 6. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 734283-001. Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Release the power connector (3) from the clips and mold built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable.
RJ-45 (network) cable NOTE: The RJ-45 (network) cable is included in the Cable Kit, spare part number 734283-001. Before removing the RJ-45 (network) cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the left-side rear corner cover (2). The left-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001. 3. Remove the Phillips PM2.0×5.5 screw (1) that secures the security cable lock bracket to the base enclosure. 4. Remove the security cable lock bracket (2). The security cable lock bracket is included in the Bracket Kit, spare part number 734299-001.
5. Remove the RJ-45 (network) cable (3). Reverse this procedure to install the RJ-45 (network) cable.
7 Computer Setup Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. press f10 to enter Computer Setup.
Restoring default settings in Computer Setup NOTE: Restoring default will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. the computer will not start until you select a boot device and press enter.
NOTE: If you need to stop a diagnostics test while it is running, press esc. Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Select Start > Computer. 2.
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1.
8 Specifications Computer specifications Metric U.S. Width 38.2 cm 15.0 in Depth 25.7 cm 10.1 in Height (front to rear, DreamColor display assembly) 3.4 to 3.9 cm 1.3 to 1.5 in Height (front to rear, LED display assembly) 3.1 to 3.6 cm 1.2 to 1.4 in Weight (computer equipped with Intel Dual Core processor, 320-GB hard drive, optical drive, one memory module, WLAN module, fingerprint reader, modem module, and 8-cell battery) 2.93 kg 6.
Metric U.S. Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Hard drive specifications 1-TB, 5400-rpm* 750-GB, 5400rpm** 640-GB, 5400rpm** Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.
Hard drive specifications (continued) 500-GB, 5400rpm** 320-GB, 5400rpm** Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security 1.5 ms 1.5 ms 1.5 ms 11/13 ms 11/13 ms 11/13 ms 22 ms 22 ms 22 ms Single track 1.5 ms 1.
9 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.
Using the Windows recovery tools To recover information you previously backed up: ▲ Access HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
4. Select Troubleshoot from the boot options menu. 5. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5.
Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. ● When backing up to discs, number each disc after removing it from the drive. NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
Using f11 recovery tools (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1.
5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 140 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
10 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
f. If an Automatic DriveLock password is set, select the Security menu, select Hard Drive Tools, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more than one hard drive has an Automatic DriveLock password. g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning message. h. Select the File menu, then Save Changes and Exit. i. Reboot the system.
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? HP Sure Start flash 2 MB No Yes Only in platforms that support Sure Start to provide protected backup of critical System BIOS code, EC firmware, and critical PC configuration data.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration data. System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part number 38 AC adapter, spare part numbers 35 AC adapter/battery light 15, 18 accessory battery connector 19 antenna, locations 8 audio, product description 4 audio-in jack 17 audio-out jack 17 audio/USB board removal 85 spare part number 26, 40, 85 B base enclosure, spare part number 27, 40 battery removal 50 spare part numbers 28, 37, 38, 50 battery bay 19 battery release latch 19 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive precautions 45 removal 54 spare part number 28
E electrostatic discharge 46 equipment guidelines 48 esc key 12 Ethernet, product description 4 ExpressCard assembly removal 81 spare part number 26, 40, 81 ExpressCard reader bezel, illustrated 33 ExpressCard slot 16 external monitor port, location 17 F fan/heat sink assembly removal 90 spare part numbers 26, 40, 41, 90 fingerprint reader component 10 location 11 fingerprint reader bezel, illustrated 33 fingerprint reader blank cover, illustrated 33 fingerprint reader board removal 75 spare part number 26,
O operating system, product description 6 optical drive location 17 precautions 45 removal 54 spare part numbers 28, 35, 42, 54 optical drive eject button 17 P packaging guidelines 47 plastic parts, service considerations 44 Plastics Kit components 33 spare part number 33, 41 pointing device, product description 5 pointing stick 14 pointing stick button 14 ports Dual-Mode DisplayPort 16 external monitor 17 monitor 17 product description 5 Thunderbolt 16 USB 2.0 16 USB 3.0 17, 18 USB 3.
TouchPad components 14 TouchPad on/off button 14 TouchPad zone 14 transporting guidelines 47 U Upgrade drive, product description 3 USB 2.0 port 16 USB 3.0 charging port 16 USB 3.
