User Guide
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome .......................................................................................................................................................... 1 Revert to the familiar Start screen (select models only) ....................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ..............
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 22 Using pointing devices ....................................................................................................................... 22 Setting pointing device preferences ................................................................................... 22 Using the pointing stick ..............................................................................................
6 Power management ...................................................................................................................................... 37 Shutting down the computer ............................................................................................................... 37 Setting power options ......................................................................................................................... 37 Using power-saving states ........................................
Using a USB device ........................................................................................................................... 50 Connecting a USB device .................................................................................................. 51 Removing a USB device .................................................................................................... 51 Using optional external devices ..................................................................................
Installing critical security updates ....................................................................................................... 67 Using HP Client Security .................................................................................................................... 68 Installing an optional security cable .................................................................................................... 68 Using the fingerprint reader (select models only) ...............................
Entering MultiBoot Express preferences ........................................................... 85 Using System Diagnostics .................................................................................................................. 85 13 Support ........................................................................................................................................................ 87 Contacting support .................................................................................
1 Welcome After you set up and register the computer, it is important to take the following steps: ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows button on your keyboard. Pressing the Windows button again will return you to the previous screen.
Finding information The computer comes with several resources to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows® 8. HP Support Assistant ● Operating system information To access HP Support Assistant from the Start screen, select the HP Support Assistant app.
Resources For information about Limited Warranty* Warranty information To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select Warranty and services. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box.
2 Getting to know your computer Top TouchPad Component 4 Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) Microphone mute light ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (4) Num lock light On: Num lock is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Buttons and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component Description (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key.
Front Component (1) (2) (3) (4) 8 Description Wireless light Power light AC adapter/Battery light Hard drive light Chapter 2 Getting to know your computer ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off.
Right Component Description (1) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). (2) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 2.0 port Connects an optional USB device. NOTE: For details about different types of USB ports, see Using a USB device on page 50. (3) Vent Enables airflow to cool internal components.
Rear Component (1) Description USB 3.0 port Connects optional USB 3.0 devices and provide enhanced USB power performance. NOTE: For details about different types of USB ports, see Using a USB device on page 50. (2) Power connector Connects an AC adapter. (3) AC adapter/Battery light ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Off: The battery is fully charged. (4) RJ-45 (network) jack Connects a network cable.
Display Component Description (1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures photographs.
Bottom Component Description (1) Battery release latch Releases the battery. (2) Battery bay Holds the battery. (3) SIM slot Supports a wireless subscriber identity module (SIM) (select models only). The SIM slot is located inside the battery bay. (4) Docking connector Connects an optional docking device. (5) Accessory battery connector Connects an optional accessory battery. (6) Service cover release lock Locks the service cover.
Component (8) Description Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (9) Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. From the Start screen, type n, and then select Settings. 2. Type network and sharing in the search box, and then select Network and Sharing Center. For more information, access HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. 2. From the Windows desktop, tap and hold, or click the network status icon in the notification area, at the far right of the taskbar. 3. Select your WLAN from the list. 4. Click Connect.
include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer. For information about inserting and removing the SIM, see the Inserting and removing a SIM on page 19 section in this chapter.
10. Reconnect external devices. 11. Turn on the computer. To remove a SIM, press in on the SIM, and then remove it from the slot. Using GPS (select models only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. For more information, see the HP GPS and Location software Help.
To connect the network cable, follow these steps: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad. Review the Windows 8 Basics guide included with your computer. The guide provides information on common tasks using the TouchPad or the keyboard. Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad Gestures Your TouchPad allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. 1.
Tapping To make an on-screen selection, use the Tap function on the TouchPad. ● Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● 24 Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand in the TouchPad zone.
NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may not be functional for all apps. 2-Finger click (select models only) 2-Finger click allows you to make menu selections for an object on the screen. ● Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents.
Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe accesses the charms, which let you Search, Share, start apps, access Devices, or change Settings. ● Swipe your finger gently from the right edge to display the charms. Top-edge swipe The top-edge swipe allows you to open apps available from the start screen.
IMPORTANT: ● When an app is active, the top-edge gesture varies depending on the app. Swipe your finger gently from the top edge to display available apps. Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. ● 28 Swipe from the left edge of the TouchPad to switch between apps.
Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows button on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop. Pressing the Windows button again will return you to the previous screen.
Hot key combination fn+f3 Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. fn+f4 Switches the screen image among display devices connected to the system.
Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example: ● When num lock is on, most keypad keys type numbers. ● When num lock is off, most keypad keys function like the arrow, page up, or page down keys. When num lock on an external keypad is turned on, the num lock light on the computer is turned on.
5 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam (select models only) ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file: ● Media buttons ● Media hot keys (specific keys pressed in combination with the fn key) ● Media ke
NOTE: Refer to the Getting to know your computer on page 4 section for information on what type of volume controls your computer has. Connecting headphones You can connect wired headphones to the headphone jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset.
Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, or projector.
NOTE: Thunderbolt is new technology. Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt port. Thunderbolt cable and Thunderbolt device (sold separately) must be compatible with Windows. To determine whether your device is Thunderbolt Certified for Windows, see https://thunderbolttechnology.net/products. 1. Connect one end of the Thunderbolt cable to the Thunderbolt port on the computer. 2.
To connect a video or audio device to the DisplayPort: 1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer. 2. Connect the other end of the cable to the video device, and then see the device manufacturer’s instructions for additional information. NOTE: To remove the device cable, press down on connector release button to disconnect it on the computer.
6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state. Intel Rapid Start Technology (select models only) For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start Technology allows your computer to resume quickly from inactivity. Rapid Start Technology manages your power-saving options as follows: ● Sleep—Rapid Start Technology allows you to select the Sleep state.
Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, on the Windows desktop, point over the power meter icon. ● To use Power Options, or to change the power plan, click the power meter icon and select an item from the list.
Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.
Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs: ● The battery light (select models only) indicates a low or critical battery level. – or – ● The power meter icon in the notification area shows a low or critical battery notification. NOTE: For additional information about the power meter, see Using the power meter and power settings on page 39.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through Windows before removing the battery. 1. Turn the computer upside down on a flat surface, with the battery bay away from you. 2. Slide the battery release latch (1) to release the battery. 3. Pivot the battery up (2), and then remove the battery from the computer (3).
then select User guides. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Replacing a user-replaceable battery (select models only) Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID.
NOTE: The following instructions apply to computers with user-replaceable batteries. 1. Shut down the computer. 2. Remove the battery on the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. ● If the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information on obtaining a replacement AC power adapter.
Browse, located below Other Applications. You can switch between Performance mode and Power Saving mode. NOTE: For more information, see the switchable graphics software Help. Using dual graphics (select models only) If your system is equipped with dual graphics (two or more added Graphics Processing Units (GPUs)), you can enable AMD Radeon Dual Graphics to increase application power and performance for full-screen applications that use DirectX version 10 or 11.
7 External cards and devices Using memory cards (select models only) Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see the Getting to know your computer on page 4 section.
3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using ExpressCards (select models only) An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot. ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Configuring an ExpressCard Install only the software required for the card.
Inserting an ExpressCard CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use. NOTE: The following illustration may look slightly different than your device. The ExpressCard slot may contain a protective insert. To remove the insert: 1.
Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the ExpressCard. 1. Save your information and close all programs associated with the ExpressCard. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Release and remove the ExpressCard: a. Gently press in on the ExpressCard (1) to unlock it. b.
Inserting a smart card 1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. 2. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card ▲ Grasp the edge of the smart card, and then pull it out of the smart card reader.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the computer. 2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. Turn off the device. To disconnect an unpowered external device, turn off the device, and then disconnect it on the computer.
8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Intel Smart Response Technology (select models only) Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching feature that significantly enhances computer system performance. SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive. This provides the advantage of having a hard disk drive (or a RAID volume) for maximum storage capacity while simultaneously delivering SSD enhanced system performance experience.
3. Slide the service cover toward the front of the computer (4), and then lift to remove the service cover (5). Replacing the service cover Replace the service cover after accessing the memory module slot, hard drive, regulatory label, and other components. 1. Tilt the service cover down to align the front edge of the service cover near the front edge of the computer (1). 2. Insert the alignment tabs (2) on the front edge of the service cover with the notches on the computer. 3.
4. With the battery bay toward you, slide the service cover release latch to the left (3), and if you choose to, insert and tighten the optional screw (4) to hold the service cover in place. Slide the release latch to the right (5) to lock the service cover. NOTE: If you want to use the optional screw, it is stored inside the service cover. 5. Insert the battery (see Inserting or removing the battery on page 41).
6. Loosen the 3 hard drive screws (1). Pull the hard drive tab (2) to the left to disconnect the hard drive. 7. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay. Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: 1. Insert the hard drive into the hard drive bay at an angle (1), and then lower the hard drive into the hard drive bay. 2.
4. Replace the service cover (see Removing or replacing the service cover on page 54). 5. Insert the battery (see Inserting or removing the battery on page 41). 6. Connect AC power and external devices to the computer. 7. Turn on the computer. Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently.
Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects the hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary.
9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer. ● BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Automatic DriveLock passwords are enabled in Computer Setup. ● Windows passwords are set only in the Windows operating system.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process.
4. When prompted, type your current password. 5. When prompted, type your new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1.
To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection: ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password. ● The owner of the user password should be the day-to-day user of the protected hard drive.
Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter. After 2 incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: 1.
8. Type your master password, and then press enter. 9. To save your changes and exit Computer Setup, click the Save icon and then follow the onscreen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Using Computer Setup Automatic DriveLock In a multiple-user environment, you can set an Automatic DriveLock password.
6. Use a pointing device or the arrow keys to select Disable protection. 7. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses.
You can choose whether updates are installed automatically. To change the settings, from the Start screen, type c, and then select Control Panel. Select System and Security, select Windows Update, select Change settings, and then follow the on-screen instructions. Using HP Client Security HP Client Security software is preinstalled on computer models.
Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ● Near the bottom of the TouchPad ● On the right side of the keyboard ● On the upper-right side of the display ● On the left side of the display Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor.
10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding one or more memory modules to the vacant expansion memory module slots or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 6. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 7. Replace the service cover (see Removing or replacing the service cover on page 54). 8. Insert the battery (see Inserting or removing the battery on page 41). 9. Connect AC power and external devices to the computer. 10. Turn on the computer.
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then download and unpack them. SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database file containing computer model and SoftPaq information.
11 Backup and recovery To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app. Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
To use the Start screen: 1. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions.
12 Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. From the Start screen, type e, and then click File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. 4.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately. ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ● BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process.
13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ● E-mail support. ● Find support telephone numbers.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service cover. For help finding these locations, refer to Getting to know your computer on page 4.
Component (3) Serial number (4) Product number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use.
14 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
A Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as memory cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
B Troubleshooting The following sections are included in this appendix: Troubleshooting resources ● Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For U.S. support, go to http://www.hp.
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level.
An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated.
A movie is not visible on an external display 1. If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays. 2. Configure the monitor settings to make the external display primary: a. From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen resolution. b. Specify a primary display and a secondary display.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter, testing 43 AC adapter/battery light 11 accessory battery connector, identifying 13 administrator password 61 airport security devices 53 antivirus software 67 audio functions, checking 33 audio-in (microphone) jack, identifying 9 audio-out (headphone) jack, identifying 9 Automatic DriveLock password entering 66 removing 66 B Backup and Restore 75 battery conserving power 42 discharging 40 displaying remaining charge 40 disposing 42 low battery levels 40 replacing 43 storing 42 battery ba
G GPS 20 graphics modes, switching Internet connection setup 17 issues, resolving 92 44 H hard drive external 52 HP 3D DriveGuard 59 installing 57 removing 56 hard drive light 8 hard drive recovery 77 hard drive, identifying 14 headphone (audio-out) jack 9 Hibernation exiting 38 initiating 38 high-definition devices, connecting 36 hot keys adjusting volume 30 decrease screen brightness 30 decreasing speaker sound 30 description 29 increase screen brightness 30 increasing speaker sound 30 keyboard backligh
external monitor 9, 34 Intel Wireless Display 36 Thunderbolt 10 USB 9, 10 VGA 34 power battery 39 conserving 42 options 37 power button 37 power button, identifying 6 power connector, identifying 11 power lights 5, 8 power switch 37 power-saving states 37 product name and number, computer 88 public WLAN connection 18 R RAID 59 readable media 37 recovery 78 recovery partition 77 recycle computer 78 refresh 78 regulatory information regulatory label 89 wireless certification labels 89 remove everything and re
Windows button, identifying 7 wireless button 15 wireless certification label 89 wireless controls button 15 operating system 15 wireless light 5, 15 wireless network (WLAN) connecting 18 corporate WLAN connection 18 equipment needed 17 functional range 18 public WLAN connection 18 security 17 using 16 WLAN antennas, identifying 12 WLAN device 16, 89 WLAN label 89 writable media 37 WWAN antennas, identifying 12 WWAN device 15, 18 Z zooming TouchPad gesture 100 Index 25
