HP Officejet 5740 e-All-in-One series
Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started .................................................................................................................................................... 2 Printer parts .....................................................................................................................................................
Scan ...................................................................................................................................................................... 41 Tips for copy and scan success ............................................................................................................................ 46 6 Fax .............................................................................................................................................................
Specifications ..................................................................................................................................................... 126 Environmental product stewardship program .................................................................................................. 128 Regulatory information ..................................................................................................................................... 133 Appendix B Additional fax setup .....
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1 How do I? Learn how to use your HP Officejet 5740 series ENWW ● Get started on page 2 ● Print on page 19 ● Use Web Services on page 29 ● Copy and scan on page 39 ● Fax on page 47 ● Work with cartridges on page 72 ● Connect Your Printer on page 81 ● Technical information on page 124 ● Solve a problem on page 92 1
2 Get started This section contains the following topics: 2 ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● Open the HP printer software (Windows) ● Sleep mode ● Accessibility Chapter 2 Get started ENWW
Printer parts Front view Figure 2-1 Front and top views of HP Officejet 5740 e-All-in-One series ENWW Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Printer model name 5 Cartridge access door 6 Memory device area 7 Cartridge access area 8 Ink cartridges 9 Photo tray 10 On button (also referred to as the Power button) 11 Wireless status light 12 Control panel 13 Output tray 14 Color graphics display (also referred to as the display) 15 Automatic output tray extende
Back view Figure 2-2 Rear view of HP Officejet 5740 e-All-in-One series 4 Feature Description 1 Document feeder 2 Power light. The green light indicates the power cord is installed correctly. 3 Ethernet network port 4 Rear USB port 5 Power connection. Use only the power cord supplied by HP.
Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. Label Name and Description 1 Wireless light: Indicates the status of the printer wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Slow blinking light indicates that wireless is on, but the printer is not connected to a network.
Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can select a copy type or change the copy settings. Scan : Opens the Scan menu where you can select a destination for your scan. HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and more. Photo : Opens the Photo menu where you can view and print photos, or reprint a printed photo.
Icon Purpose Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless settings. You can also print a wireless test report, helping diagnose network connection issues. NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon or the wireless icon depends on the way your printer is connected to the network.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share.
and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. Tips for selecting and using paper For the best results, observe the following guidelines. 10 ● Load only one type of paper at a time into a tray or document feeder. ● When loading the tray and document feeder, make sure the paper is loaded correctly.
Load media Select a paper size to continue. To load small-size paper 1. Pull out the photo tray. If you do not see the photo tray, remove the output tray from the printer. 2. Load paper. ● Insert a stack of photo paper into the photo tray print side down. ● Slide the photo paper forward until it stops. 3. Push the photo tray back in. 4. Change or retain the paper settings on the printer display. To load full-size paper ENWW 1.
● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 3. Push the paper tray back in. 4. Change or retain the paper settings on the printer display. To load legal paper 12 1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 2.
● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 4. Push the paper tray back in. 5. Change or retain the paper settings on the printer display. To load envelopes 1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 2.
14 ● Slide a stack of envelopes inward until it stops. ● Slide the paper-width guides inward against the stack of envelopes until they stop. 3. Push the paper tray back in. 4. Change or retain the paper settings on the printer display.
Load original To load original on the scanner glass 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass. 3. Close the scanner lid. To load an original in the document feeder ENWW 1. Slide paper-width guides outwards. 2. Load original print-side up in the document feeder. 3. Slide paper-width guides inward until they stop at the edge of paper.
Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: 16 ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Sleep mode ● Power usage is reduced while in the Sleep mode. ● After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity. ● The time to the Sleep mode can be changed from the control panel. To set the Sleep mode time 1. ENWW From the Home screen, touch ( Setup ). 2. Touch Preferences . 3. Scroll through the options, and then touch Sleep Mode. 4. Touch After 5 minutes or After 10 minutes, or After 15 minutes.
Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
Print photos Make sure photo paper is loaded into the photo tray. To print photos from a memory device 1. Insert a memory device into the slot. CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed by the printer. This can damage the files on the USB flash drive. You can safely remove a USB flash drive only when the USB port light is not blinking. 2. On the printer display, select a photo that you want to print and touch Continue. 3.
To print a photo from the computer (OS X) 1. Load paper in the tray. For more information, see Load media on page 11. 2. From the File menu in your software, choose Print. 3. Make sure your printer is selected. 4. Set the print options. If you do not see options on the Print dialog, click Show Details. NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another. a.
Print documents Make sure paper is loaded into the paper tray. To print a document 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation.
Print on both sides (duplexing) To print on both sides of the page You can print on both sides of a sheet of paper automatically by using the automatic two-sided printing mechanism (duplexer). 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4.
Print using Near Field Communication (NFC) With near field communication (NFC), you can quickly print documents and images from a mobile device (such as a smartphone or tablet) just by touching the device on the printer. Look for on the front of the printer, near the printer control panel, and then touch your mobile device to this area to print—no additional setup required. NOTE: This feature is available with some models of the printer.
Print with AirPrint Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.
Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Tips for print success Use the following tips to print successfully. Tips for printing from a computer For more information on printing documents, photos, or envelopes from a computer, use the following links to operating-system specific instructions. ● Learn how to print photos saved on your computer. Click here to go online for more information. ● Learn how to print envelopes from your computer. Click here to go online for more information. Tips for ink and paper ● Use original HP cartridges.
Printer settings tips ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality from the popup menu and choose Grayscale from the Color pop-up menu.
4 ENWW Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services 29
What are Web Services? ePrint ● ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using ePrint . Once you have signed up for an account on HP Connected ( www.hpconnected.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet or wireless connection. To set up Web Services, use one of the following methods. To set up Web Services using the printer control panel 1. From the printer control panel display, touch Setup . 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4.
4. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to accept the terms of use. 5. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up ePrint .
Print with HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed. ● Your printer needs to have a wireless network connection to the Internet. You will not be able to use HP ePrint via a USB connection to a computer.
NOTE: Documents printed with ePrint may appear different from the original. Style, formatting, and text flow may differ from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like. Click here to go online for more information.
Use HP Printables Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com .
Use the HP Connected website Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com .
Remove Web Services To remove Web Services ENWW 1. From the printer control panel display, touch 2. Touch Remove Web Services. ( ePrint ), and then touch (Web Services Settings).
Tips for using Web Services Use the following tips to print apps and use HP ePrint. Tips for printing apps and using HP ePrint 38 ● Learn how to share your photos online and order prints. Click here to go online for more information. ● Learn about apps for printing recipes, coupons, and other content from the web, simply and easily. Click here to go online for more information.
5 ENWW Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success 39
Copy documents The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy. Make a 1-sided copy 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Specify number of copies and settings.
Scan You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning documents with the HP printer software, you can scan to a format that can be searched and edited. When scanning a borderless original, use the scanner glass and not the document feeder. NOTE: Some scan functions are only available after you have installed the HP printer software.
4. Choose the type of scan shortcut you want. 5. Touch Start Scan . To scan an original from HP printer software (Windows) 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Click the Print, Scan & Fax tab. 3. In the Scan area, click Scan a Document or Photo. 4. Select the type of scan that you want from the shortcut menu and then click Scan.
Scan to Email The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP e-All-in-One printer. You can set up your email addresses, log in to your accounts with the given PIN codes, and then scan and email your documents. This section contains the following topics: ● Set up Scan to Email ● Use Scan to Email ● Change account settings Set up Scan to Email To set up Scan to Email 1.
4. If prompted, enter the PIN. 5. Select your scan type by touching Photo or Document. 6. For photos, select the can settings, and touch Continue. For documents, continue with the next step. 7. To add or remove recipients, touch Modify Recipient(s), and when finished touch Done. 8. Verify the email information and touch Continue. 9. Touch Scan to Email. 10. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.
To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. ENWW 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Open the embedded web server. For more information, see Open the embedded Web server on page 90. 3. Click the Scan tab. 4.
Tips for copy and scan success Use the following tips to copy and scan successfully: 46 ● Learn how to scan to email from the printer display. Click here to go online for more information. ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass.
6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
Send a fax You can send a fax in a variety of ways, depending on your situation or need. ● Send a standard fax ● Send a standard fax from the computer ● Send a fax from a phone ● Send a fax using monitor dialing ● Send a fax from memory ● Send a fax to multiple recipients ● Send a fax in Error Correction Mode Send a standard fax You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
To send a standard fax from the computer (Windows) 1. Open the document on your computer that you want to fax. 2. On the File menu in your software application, click Print. 3. From the Name list, select the printer that has “fax” in the name. 4. To change settings (such as selecting to send the document as a black fax or a color fax), click the button that opens the Properties dialog box.
Send a fax using monitor dialing When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing. TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service.
4. Touch Send Now. 5. Enter the fax number by using the keypad, touch select a previously dialed or received number. 6. Touch Black . (Phone book) to select a phone book contact or to The printer sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax to multiple recipients by creating a group phone book contact made up of two or more individual recipients. To send a fax to multiple recipients using group phone book 1.
To change the ECM setting from the control panel 52 1. From the printer control panel display, touch Setup . 2. Touch Fax Setup . 3. Touch Preferences . 4. Scroll to Error Correction Mode and touch to turn the feature on or off.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
Set up backup fax Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives. To set backup fax from the printer control panel 1. From the printer control panel display, touch Setup . 2. Touch Fax Setup . 3. Touch Preferences . 4. Touch Backup Fax Reception. 5. Touch the required setting. On The default setting.
Forward faxes to another number You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent. HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel 1. From the printer control panel display, touch Setup . 2. Touch Fax Setup . 3.
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service.
Receive faxes using HP Digital Fax You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This saves paper and ink. Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format). The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received. NOTE: Fax to Computer is available for receiving black-and-white faxes only.
3. Touch Preferences , and then touch HP Digital Fax. 4. Select the setting that you want to change. You can change the following settings: ● Fax Printing: Choose this option to print faxes as they are received. If you turn off printing, color faxes will still print. ● Turn Off HP Digital Fax: Choose this option to turn off HP Digital Fax. NOTE: Use the HP printer software on your computer to turn on HP Digital Fax. To modify settings from the HP printer software (Windows) 1.
Set up phone book contacts You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel. TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer EWS. For more information, see Advanced printer management tools (for networked printers) on page 89.
8. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done . NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 9. Touch Done . Set up and change group phone book contacts You can store groups of fax numbers as group phone book contacts.
Delete phone book contacts You can delete phone book contacts or group phone book contacts. 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch (Phone book). 4. Touch (Phone Book Contact). 5. Touch (Edit). 6. Touch the name of the phone book contact you want to delete. 7. Touch Delete. 8. Touch Yes to confirm. Print a list of phone book contacts You can print a list of your phone book contacts. ENWW 1. Load paper in the main paper tray. 2.
Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing.
You may also access this feature by touching (the Fax Status icon) on the Home screen. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered. The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does.
5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 6. Do one of the following: ● Touch the ring pattern assigned by your telephone company to fax calls. ● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX (private branch exchange) system ● Fax over Internet Protocol (FoIP) ● An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Fax Speed .
Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: ● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) ● PBX: A private branch exchange (PBX) phone system. ● ISDN: An integrated services digital network (ISDN) system. ● FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) when you: ● Dial a special access code along with the fax number. ● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction.
Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Fax Send and Fax Receive) Prints a fax confirmation report for every fax you send and receive. To include an image of the fax on the report 1. From the printer control panel display, touch Setup . 2. Touch Fax Setup . 3.
4. Touch Last 30 Transactions Fax Logs . 5. Touch Print to begin printing. Clear the fax log Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. From the printer control panel display, touch Setup . 2. Touch Fax Setup , and then touch Tools. 3. Touch Clear Fax Log. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur.
To view the call history ENWW 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch (Phone book). 4. Touch (Call history).
7 72 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Anonymous usage information storage ● Tips for working with cartridges Chapter 7 Work with cartridges ENWW
Check the estimated ink levels To check the estimated ink levels from the printer control panel ▲ From the Home screen, touch the (Ink icon) to display the estimated ink levels. To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2. In the printer software, click Estimated Ink Levels. To check the ink levels from HP Utility 1. Open HP Utility. HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. 2.
Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove the old cartridge. 3. 74 a. Open the access door. b. Remove the cartridge from the slot. Insert a new cartridge. a. Remove the cartridge from packaging. b. Remove plastic tape using the pull tab.
c. 4. Slide the new cartridge in the slot until it clicks. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. Locate the cartridge number on the printer ▲ The cartridge number is located inside the cartridge access door. Locate the cartridge number in the printer software 1. 2. Depending on your operating system, do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Use single-cartridge mode Use the single-cartridge mode to operate the HP Officejet 5740 series with only one ink cartridge. The singlecartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During singlecartridge mode, the printer can copy documents, copy photos, and print jobs from the computer. NOTE: When the HP Officejet 5740 series operates in single-cartridge mode, a message is displayed on the printer display.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used. This information helps HP design future printers to meet our customers' printing needs.
Tips for working with cartridges Use the following tips to work with cartridges: 80 ● To protect the cartridges from drying out, always turn the printer off using the On button, and wait until the On button light goes out. ● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot.
8 Connect Your Printer Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Open the embedded Web server on page 90.
Set up the printer for wireless communication ● Before you begin ● Set up the printer on your wireless network ● Change the connection type ● Test the wireless connection ● Turn on or off the wireless capability of the printer ● Connect wirelessly to the printer without a router Before you begin Ensure the following: ● The printer is not connected to the network using an Ethernet cable. ● The wireless network is set up and working properly.
Change the connection type After you have installed the HP printer software and connected the printer to your computer or to a network, you can use the software to change the connection type (for example, from a USB connection to a wireless connection). NOTE: Connecting an Ethernet cable turns off the wireless capability of the printer. To change from an Ethernet connection to a wireless connection (Windows) 1. Remove the Ethernet cable from the printer. 2.
To change from a wireless connection to a USB or Ethernet connection (Windows) ● Connect the USB or Ethernet cable to the printer. To change from a wireless connection to a USB or Ethernet connection (OS X) Add the printer to the print queue. 1. Open System Preferences . 2. Depending on your operating system, click Print & Fax , Print, Scan & Fax , or Printers & Scanners in the Hardware section. 3. Select your printer in the left pane and click - at the bottom of the list.
Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. If you are using a computer, make sure you have installed the printer software provided with the printer. ● If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type.
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the HP Wi-Fi Direct connection. a. Depending on your operating system, do one of the following: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities.
Change network settings From the printer control panel, you can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or off. CAUTION: Network settings are provided for your convenience.
88 ● Default Gateway ● DNS Address 7. Enter your changes, and then touch Done . 8. Touch OK .
Advanced printer management tools (for networked printers) To view or change some settings, you might need a password. NOTE: You can open and use the embedded Web server without being connected to the Internet. However, some features are not available. This section contains the following topics: ● Toolbox (Windows) ● HP Utility (OS X) ● Open the embedded Web server ● About cookies Toolbox (Windows) The Toolbox provides maintenance information about the printer.
Open the embedded Web server You can access the embedded Web server via either the network or Wi-Fi Direct. To open the embedded Web server via network NOTE: The printer must be on a network and must have an IP address. The IP address for the printer can be found by pressing the Wireless icon or by printing a network configuration page. ● In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the printer. For example, if the IP address is 192.168.0.
Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router is powered on. The printer searches for wireless routers, then lists the detected network names on the display. NOTE: If your printer has not been setup with a wireless connection, touch touch (Settings) on the printer display to start the Wireless Setup Wizard.
9 Solve a problem This section contains the following topics: 92 ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● HP support Chapter 9 Solve a problem ENWW
Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. NOTE: Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with paper or the paper feed. The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations inside the printer.
b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. 4. Reinsert the paper path cover until it snaps into place.
b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
2. Gently pull the jammed paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Close the document feeder cover, pressing down firmly until it snaps into place. Clear a print carriage jam Resolve a print carriage jam.
● Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. ● Do not place too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the document feeder, see Specifications on page 126. ● Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. ● Adjust the paper-width guides in the input tray to fit snugly against all paper.
Ink cartridge issues First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots. If this does not work, clean the cartridge contacts. If your problem is still not resolved, see Replace the cartridges on page 74 for more information. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product as soon as possible.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP Officejet 5740 series with only one cartridge.
Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Troubleshoot problems with print jobs not printing. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
To verify that the printer is set as the default printer a. b. Depending upon your operating system, do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP b. i. From the Windows Start menu, right click My Computer. ii.
To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer. 1 Power connection to the printer 2 Connection to a power outlet 2. Look inside the printer and check for a green light indicating the printer is receiving electrical power. If it is not lit, make sure the cord is fully plugged into the printer, or connect to another power outlet. 3. Look at the On button located on the printer. If it is not lit, the printer is turned off.
● In the printer software, click Print, Scan & Fax and then click Set Preferences to access the print properties. 3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 73. If the ink cartridges are low on ink consider replacing them. 4. Align the cartridges. To align the cartridges from the printer software NOTE: Aligning the cartridges ensures the high-quality output.
c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges. To print a diagnostics page from the printer display 6. a.
3. Check the estimated ink levels to determine if the cartridges are low on ink. Consider replacing the print cartridges if they are low on ink. 4. Align the printer cartridges To align print cartridges from the software a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. 5. c.
e. Click Clean, and follow the on-screen instructions. CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head. NOTE: If print quality still seems poor after you complete cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. f. Click All Settings to return to the Information and Support pane.
Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages.
Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct. Run the fax test You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test only after you have completed fax setup on the printer.
● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. ● Make sure you use the phone cord that came with the printer.
Plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.
● Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and (the Power button) light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press (the Power button) to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax.
● Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
— When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer, click here to go online for more information. — Make sure the printer is set to receive faxes automatically. For information on setting up the printer to receive faxes automatically, see Receive a fax on page 53. — Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine.
connect the answering machine as recommended, fax tones might be recorded on your answering machine. ● Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine. If the answering machine and the printer are set to the same number of rings to answer, both devices answer the call and fax tones are recorded on the answering machine.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from connecting to the printer.
Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: ▲ From the printer control panel, touch (Wi-Fi Direct). 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4. If you are using a mobile device, make sure you have installed a compatible printing app.
Printer hardware issues TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. To extract the automatic output tray extender manually If the automatic output tray extender does not deploy automatically, you can extract it manually. 1. Remove the output tray from the printer. 2.
HP support ● Register printer ● Support process ● HP support by phone ● Additional warranty options Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Support process If you have a problem, follow these steps: 1. Check the documentation that came with the printer. 2.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the printer.
A Technical information The technical specifications and international regulatory information for the HP Officejet 5740 series are provided in this section. For additional specifications, see the printed documentation that came with the HP Officejet 5740 series.
Hewlett-Packard Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications Technical specifications for the HP Officejet 5740 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support website at www.hp.com/support .
Copy specifications ● Digital image processing ● Maximum number of copies varies by model. ● Copy speeds vary according to the complexity of the document and model. Cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds HP inkjet supplies recycling program HP is committed to protecting the environment.
Battery disposal in the Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT 130 Appendix A Technical information ENWW
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 Lead Mercury Cadmium (Pb) (Hg) (Cd) Hexavalent chromium Polybrominated biphenyls (Cr+6) (PBB) Polybrominate d diphenyl ethers (PBDE) 0 0 0 0 0 0 電線 (Cables) 0 0 0 0 0 0 印刷電路板 － 0 0 0 0 0 列印引擎(Print Engine) － 0 0
Toxic and hazardous substance table (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) 132 Appendix A Technical information ENWW
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: ● Regulatory model identification number ● FCC statement ● Notice to users in Korea ● VCCI (Class B) compliance statement for users in Japan ● Notice to users in Japan about the power cord ● Notice to users of the U.S.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 134 Appendix A Technical information ENWW
Notice to users of the U.S.
Notice to users of the Canadian telephone network Notice to users in the European Economic Area 136 Appendix A Technical information ENWW
Notice to users of the German telephone network Australia wired fax statement GS Statement (Germany) European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards.
Wireless functionality in Europe ● This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein, Norway and Switzerland. European telephone network declaration (Modem/Fax) HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II) and carry the CE marking accordingly.
Declaration of conformity ENWW Regulatory information 139
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Wireless notice to users in Japan Exposure to radio frequency radiation Notice to users in Brazil 140 Appendix A Technical information ENWW
Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 141
Notice to users in Mexico Wireless notice to users in Japan 142 Appendix A Technical information ENWW
B Additional fax setup In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer.
Set up faxing (parallel phone systems) Before you begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. ● If you do not see your country/region listed in the table, you probably have a serial-type phone system.
● Case G: Fax line shared with computer modem (no voice calls received) ● Case H: Shared voice/fax line with computer modem ● Case I: Shared voice/fax line with answering machine ● Case J: Shared voice/fax line with computer modem and answering machine ● Case K: Shared voice/fax line with computer dial-up modem and voice mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the pr
Other equipment or services sharing your fax line DSL PBX Distinctive ring service Voice calls Computer dialup modem Recommended fax setup Answering machine Voice mail service Case A: Separate fax line (no voice calls received) on page 146 Case B: Set up the printer with DSL on page 147 Case C: Set up the printer with a PBX phone system or an ISDN line on page 148 Case D: Fax with a distinctive ring service on the same line on page 149 Case E: Shared voice/fax line on page 150 Case F: Shared voice/fax
Figure B-1 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Figure B-2 Back view of the printer 1 Telephone wall jack 2 DSL (or ADSL) filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the phone cord to your country/region adapter. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2.
NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. ● If you are using a PBX phone system, set the call waiting tone to "off.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all. TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
3. 4. ● If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port. ● If you have a serial-type phone system, you might plug your phone directly on top of the printer cable which has a wall plug attached to it.
To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3.
4 Computer DSL/ADSL modem 5 Computer NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure B-7 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2.
There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 6. 7. Now you need to decide how you want the printer to answer calls, automatically or manually: ● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call.
6 Computer 7 Use the phone cord provided to connect to the 1-LINE port on the back of the printer. You might need to connect the phone cord to your country/region adapter. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
Figure B-11 Back view of the printer 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the phone cord to your country/region adapter. 3 Answering machine 4 Telephone (optional) To set up the printer with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
4 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the phone cord to your country/region adapter. 5 Computer with modem 6 Answering machine 7 Telephone (optional) To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Answering machine 5 Telephone (optional) 6 DSL/ADSL modem 7 Computer 8 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the phone cord to your country/region adapter. NOTE: You need to purchase a parallel splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer. NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 5. Connect the DSL modem to the parallel splitter. 6. Connect the parallel splitter to the wall jack. 7.
● If your computer has two phone ports, set up the printer as follows: Figure B-16 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the phone cord to your country/region adapter. 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing.
C ENWW Errors (Windows) ● Low on ink ● Very low on ink ● Ink cartridge problem ● Check cartridge access door ● Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used
Low on ink The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable. For information about replacing ink cartridges, see Replace the cartridges on page 74.
Very low on ink The ink cartridge identified in the message is very low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a very low ink warning message, HP recommends having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality is unacceptable. For information about replacing ink cartridges, see Replace the cartridges on page 74.
Ink cartridge problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order ink supplies on page 76 for information about obtaining cartridges for the printer. To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first.
Check cartridge access door The cartridge access door should be closed for printing. Click here to go online for more information.
Ink cartridge problem The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program.
Paper size mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load media on page 11. NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the printer driver, and then print the document again.
Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges). To clear the obstruction check the printer for jams. For more information, see Jams and paper-feed issues on page 93.
Paper jam or tray problem Paper has become jammed in the printer. Before you try to clear the jam, check the following: ● Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Paper basics on page 8. ● Make sure that the printer is clean. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 11.
Out of paper The default tray is empty. Load more paper, and then touch OK . For more information, see Load media on page 11.
Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Printer hardware issues on page 121.
Printer failure There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the following steps: 1. Press 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn off the printer. (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support on page 122.
Door open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support on page 122.
Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the cartridges on page 74.
Counterfeit Cartridge Advisory The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit . To continue using the cartridge, click Continue.
Incompatible ink cartridges The ink cartridge is not compatible with your printer. Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For information about how to install new cartridges, see Replace the cartridges on page 74.
Paper too short The paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must be loaded. For more information, see Paper basics on page 8 and Load media on page 11.
Paper too long to auto-duplex The paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by selecting "manual duplex" or "print odd pages" and "print even pages" in your printer software (if supported). For more information, see Paper basics on page 8 and Load media on page 11.
Incompatible HP Instant Ink Cartridge This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink. If you believe your printer should accept this cartridge, please contact www.hp.com/buy/supplies .
Used HP Instant Ink Cartridge The HP Instant Ink cartridge(s) listed on the printer control panel display can only be used in the HP Instant Ink printer that initially installed the cartridge. The cartridge must be replaced. For information about replacing ink cartridges, see Replace the cartridges on page 74. For information about ordering ink cartridges, see Order ink supplies on page 76.
Please Connect Printer to HP Connected The printer must be connected to HP Connected, otherwise you will be unable to print soon without further warning. See the printer control panel for instructions on connecting.
Cannot Print The printer needs to be connected to HP Connected to update its Instant Ink status. You will be unable to print until the printer has been connected to update the Instant Ink status. See the printer control panel for instructions on connecting.
HP Protected Cartridge Installed The ink cartridge listed on the printer control panel can only be used in the printer that initially protected the cartridge using the HP Cartridge Protection feature. The ink cartridge must be replaced in this printer. For information about how to install a new ink cartridge, see Replace the cartridges on page 74.
Index A accessibility 18 ADSL, fax setup with parallel phone systems 147 after the support period 123 answer ring pattern change 63 parallel phone systems 149 answering machine fax tones recorded 117 set up with fax (parallel phone systems) 157 set up with fax and modem 159 automatic fax reduction 55 B backup fax 54 baud rate 65 black and white pages fax 47 blocked fax numbers set up 55 both sides, print on 23 broadcast faxing send 51 buttons, control panel 5 C carriage clear carriage jams 96 clear fax log
line condition test, failed 113 log, clear 70 log, print 69 manual receive 53 modem and answering machine, shared with (parallel phone systems) 159 modem and voice line, shared with (parallel phone systems) 154 modem and voice mail, shared with (parallel phone systems) 162 modem, shared with (parallel phone systems) 152 monitor dialing 50, 51 parallel phone systems 144 PBX system, set up (parallel phone systems) 148 phone cord connection test, failed 111 phone cord type test, failed 112 print last transacti
send fax 48 set up 59 set up group contacts 60 phone cord connected to correct port test failed 111 correct type test failed 112 phone line, answer ring pattern 63 phone support 122 phone support period period for support 123 phone, fax from receive 53 send, 49 power troubleshoot 121 power input, locating 4 print double-sided 23 fax logs 69 fax reports 68 faxes 54 last fax details 70 specifications 126 troubleshoot 121 printer control panel locating 3 network settings 87 send faxes 48 printer software (Wind
port connection, failed 111 setup 164 telephone wall jack 111 tone dialing 64 trays clear paper jams 93 locating 3 paper-width guides illustration 3 troubleshoot feeding 97 troubleshoot answering machines 117 fax 110 fax dial tone test failed 113 fax hardware test failed 110 fax line test failed 113 fax phone cord connection test failed 111 fax phone cord type test failed 112 fax tests 110 fax wall jack test, failed 111 multiple pages are picked 97 paper not picked up from tray 97 paper-feed problems 97 pow
