User Guide

c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the
printer toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. Review
the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the
color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges.
To print a diagnostics page from the printer display
a. Load letter or A4 unused plain white paper into the paper tray.
b. From the printer control panel, touch Setup .
c. Touch Reports .
d. Touch Print Quality Report.
6. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the
color and black boxes.
To clean the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the paper tray.
b. Depending on your operating system, do one of the following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder for the printer, and then select the icon with the
printer's name.
c. In the printer software, click Print, Scan & Fax and then click Maintain Your Printer to access the
Printer Toolbox.
d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.
To clean the cartridges from the printer display
a. Load Letter or A4 unused plain white paper into the input tray.
b. From the printer control panel display, touch Setup .
c. Touch Printer Maintenance , select Clean Printhead, and then follow the on-screen instructions.
If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
To improve print quality
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality in the Print dialog.
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