User Guide

Phone support period
One year of phone support is available in North America, Asia Pacic, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support .
Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the following
information:
●
Product name (Located on the printer, such as HP Oicejet 5740)
●
Product number (located inside the cartridge access door)
●
Serial number (located on the back or bottom of the printer)
●
Messages that appear when the situation occurs
●
Answers to these questions:
—
Has this situation happened before?
—
Can you recreate it?
—
Did you add any new hardware or software to your computer at about the time that this situation
began?
—
Did anything else occur prior to this situation (such as a thunderstorm, the printer was moved,
etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see www.hp.com/
support .
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at
the HP online support website: www.hp.com/support . Contact your HP dealer or call the support phone
number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP Oicejet 5740 series at additional costs. Go to www.hp.com/
support , select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
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