User Guide
Ink cartridge problem
The ink cartridge identied in the message is missing, damaged, incompatible, or inserted into the wrong slot
in the printer.
NOTE: If the cartridge is identied in the message as incompatible, see Order ink supplies on page 76 for
information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution
rst. If the rst solution does not solve the problem, continue trying the remaining solutions until the issue is
resolved.
●
Solution 1: Turn the printer o and on.
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Solution 2: Install the ink cartridges correctly.
Solution 1: Turn the printer o and on
Turn o the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1. Gently pull open the ink cartridge access door.
2. Remove the ink cartridge by pushing it in to release it, and then pulling it rmly toward you.
3. Insert the cartridge into the slot. Press rmly on the cartridge to ensure proper contact.
4. Close the ink cartridge access door and check if the error message has gone away.
168 Appendix C Errors (Windows) ENWW