Troubleshooting Guide

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1 Značajke dijagnostike računala
HP Insight Diagnostics ......................................................................................................................... 1
Pristup programu HP Insight Diagnostics ............................................................................ 1
Kartica Survey (Pregled) ...................................................................................................... 2
Kartica Test (Provjera) ......................................................................................................... 4
Kartica Status (Stanje) ......................................................................................................... 5
Kartica Log (Zapisnik) .......................................................................................................... 5
Kartica Help (Pomoć) ........................................................................................................... 5
Spremanje i ispis informacija u programu HP Insight Diagnostics ...................................... 6
Preuzimanje najnovije inačice programa HP Insight Diagnostics ........................................ 6
Zaštita softvera ..................................................................................................................................... 7
HP Backup and Recovery Manager ..................................................................................................... 8
2 Rješavanje problema bez dijagnostike
Sigurnost i udobnost ............................................................................................................................. 9
Prije poziva tehničke podrške ............................................................................................................... 9
Korisni savjeti ..................................................................................................................................... 10
Rješavanje općih problema ................................................................................................................ 12
Otklanjanje poteškoća s napajanjem .................................................................................................. 16
Rješavanje problema s disketama ..................................................................................................... 18
Rješavanje problema s tvrdim diskom ................................................................................................ 21
Rješavanje problema s čitačem medijskih kartica .............................................................................. 24
Rješavanje problema sa zaslonom .................................................................................................... 26
Rješavanje problema sa zvukom ....................................................................................................... 30
Rješavanje problema s pisačem ........................................................................................................ 32
Rješavanje problema s tipkovnicom i mišem ..................................................................................... 33
Rješavanje problema s instalacijom hardvera .................................................................................... 35
Rješavanje problema s mrežom ......................................................................................................... 37
Rješavanje problema s memorijom .................................................................................................... 40
Rješavanje problema s procesorom ................................................................................................... 42
Rješavanje problema s CD-ROM-om i DVD-om ................................................................................ 43
Rješavanje problema s USB flash pogonom ...................................................................................... 46
Rješavanje problema s dijelovima na prednjoj strani računala .......................................................... 47
Rješavanje problema s pristupom Internetu ....................................................................................... 48
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