Troubleshooting Guide

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1 Značajke dijagnostike računala
HP Insight Diagnostics ......................................................................................................................... 1
Pristup programu HP Insight Diagnostics ............................................................................ 1
Kartica Survey (Pregled) ...................................................................................................... 2
Kartica Test (Provjera) ......................................................................................................... 4
Kartica Status (Stanje) ......................................................................................................... 4
Kartica Log (Zapisnik) .......................................................................................................... 5
Kartica Help (Pomoć) ........................................................................................................... 5
Spremanje i ispis informacija u programu HP Insight Diagnostics ...................................... 6
Preuzimanje najnovije inačice programa HP Insight Diagnostics ........................................ 6
Zaštita softvera ..................................................................................................................................... 6
HP Backup and Recovery Manager (HP-ov upravitelj za izradu sigurnosnih kopija i oporavak) ......... 7
2 Rješavanje problema bez dijagnostike
Siguran i udoban rad ............................................................................................................................ 8
Prije poziva tehničkoj podršci ............................................................................................................... 8
Korisni savjeti ....................................................................................................................................... 9
Rješavanje općih problema ................................................................................................................ 11
Rješavanje problema s napajanjem ................................................................................................... 15
Rješavanje problema s disketama ..................................................................................................... 16
Rješavanje problema s tvrdim diskom ................................................................................................ 19
Rješavanje problema s čitačem medijskih kartica .............................................................................. 22
Rješavanje problema s prikazom ....................................................................................................... 24
Rješavanje problema sa zvukom ....................................................................................................... 28
Rješavanje problema s pisačem ........................................................................................................ 30
Rješavanje problema s tipkovnicom i mišem ..................................................................................... 31
Rješavanje problema s ugradnjom hardvera ...................................................................................... 33
Rješavanje problema s mrežom ......................................................................................................... 35
Rješavanje problema s memorijom .................................................................................................... 38
Rješavanje problema s procesorom ................................................................................................... 40
Rješavanje problema s CD-ROM-om i DVD-om ................................................................................ 41
Rješavanje problema s pogonom Drive Key ...................................................................................... 43
Rješavanje problema s dijelovima na prednjoj strani računala .......................................................... 44
Rješavanje problema s pristupom internetu ....................................................................................... 45
Rješavanje problema sa softverom .................................................................................................... 47
Služba za pomoć korisnicima ............................................................................................................. 48
Dodatak A POST poruke o grešci
POST brojčani kodovi i tekstualne poruke ......................................................................................... 50
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