Troubleshooting Guide

Isi
1 Fitur Diagnostik Komputer
HP Insight Diagnostics ......................................................................................................................... 1
Mengakses HP Insight Diagnostics ..................................................................................... 1
Tab Survey .......................................................................................................................... 2
Tab Test ............................................................................................................................... 3
Tab Status ........................................................................................................................... 4
Tab Log ................................................................................................................................ 4
Tombol Help ........................................................................................................................ 4
Menyimpan dan Mencetak Informasi dalam HP Insight Diagnostics ................................... 5
Men-download Versi Terbaru HP Insight Diagnostics ......................................................... 5
Melindungi Perangkat Lunak ................................................................................................................ 6
HP Backup and Recovery Manager ..................................................................................................... 6
2 Mengatasi Masalah Tanpa Diagnostik
Keselamatan dan Kenyamanan ........................................................................................................... 7
Sebelum Menghubungi Dukungan Teknis ........................................................................................... 7
Saran Praktis ........................................................................................................................................ 8
Mengatasi Masalah Umum ................................................................................................................. 10
Mengatasi Masalah Daya ................................................................................................................... 14
Mengatasi Masalah Disket ................................................................................................................. 15
Mengatasi Masalah Hard Drive .......................................................................................................... 18
Mengatasi Masalah Pembaca Kartu Media ........................................................................................ 21
Mengatasi Masalah Tampilan ............................................................................................................ 23
Mengatasi Masalah Audio .................................................................................................................. 27
Mengatasi Masalah Printer ................................................................................................................. 29
Mengatasi Masalah Keyboard dan Mouse ......................................................................................... 30
Memecahkan Masalah Pemasangan Perangkat Keras ..................................................................... 32
Mengatasi Masalah Jaringan ............................................................................................................. 34
Mengatasi Masalah Memori ............................................................................................................... 37
Mengatasi Masalah Prosesor ............................................................................................................. 39
Mengatasi Masalah CD-ROM dan DVD ............................................................................................. 40
Mengatasi Masalah Drive Key ............................................................................................................ 42
Mengatasi Masalah Komponen Panel Depan .................................................................................... 43
Mengatasi Masalah Akses Internet .................................................................................................... 44
Mengatasi Masalah Perangkat Lunak ................................................................................................ 46
Menghubungi Dukungan Pelanggan .................................................................................................. 47
Apendiks A Pesan Kesalahan POST
Kode Numerik dan Pesan Teks POST ............................................................................................... 49
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