HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2015 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved. Intel, Celeron, and Core are U.S. registered trademarks of Intel Corporation. AMD is a trademark of Advanced Micro Devices, Inc. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 9 Display ...................................................................................................................................................................
Battery ............................................................................................................................................... 56 Service cover ..................................................................................................................................... 57 Hard drive .......................................................................................................................................... 58 Modem module (select models only) ...................
8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 ................................................................................ 114 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 115 9 Computer Setup ......................................................................................................................................... 116 Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics ...........
10 Specifications .......................................................................................................................................... 128 Computer specifications .................................................................................................................................... 128 Hard drive specifications ...................................................................................................................................
Remove everything and reinstall SLED .......................................................................................... 147 13 Statement of Volatility ............................................................................................................................ 149 Non-volatile memory usage ............................................................................................................................. 150 Questions and answers ..............................................
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1 Product description Category Description Product Name HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Processors ● Intel™ Core® i7-4802MQ 2.70-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 47 W) ● Intel Core i7-4712MQ 2.30-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 37 W) ● Intel Core i7-4702MQ 2.20-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 37 W) ● Intel Core i7-4610M 3.
Category Description Processors (continued) ● AMD Quad Core A6-4400M with Radeon HD 7520G Graphics (3.2 GHz/2.7 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A4-5150M with Radeon HD 8350G Graphics (3.3 GHz/2.7 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A4-4300M with Radeon HD 7420G Graphics (3.0 GHz/2.5 GHz; 4.
Category Description Panel (continued) ● 15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with WWAN ● 15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with camera ● 15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) ● 15.6-in. (1366×768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN ● 15.6-in. (1366×768 resolution) 200 nits, 45% CG, 1.
Category Description Hard drive (continued) Support for the following hard drives: ● 1-TB, 5400-rpm, 9.5-mm ● 750-GB, 7200-rpm, 7.0-mm ● 500-GB, 7200-rpm, 7.0-mm ● 500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems) ● 500-GB, 7200-rpm, 7.
Category Description Wireless (continued) ● Intel 802.11 a/b/g/n 2×2 + BT 4.0 Combo Adapter ● Intel 802.11 2×2 AC + BT 4.0 Combo Adapter ● Intel 802.11 2×2 a/b/g/n + BT 4.0 Combo Adapter ● Intel 802.11 2×2 a/b/g/n ● Broadcom 802.11 a/b/g/n 2×2 + BT 4.0 LE PCIe+USB HMC WW Combo Adapter ● Atheros 802.11 b/g/n 1×1 + BT 4.0 Combo Adapter ● Atheros 802.
Category Description Keyboard/pointing devices (continued) ● Power requirements Gestures enabled by default: ◦ 2-finger scrolling ◦ 2-finger zoom (pinch) Support for the following AC adapters: ● 90-W, HP Smart Adapter ● 65-W, HP Smart Adapter Support for the following batteries Security ● 9-cell cylindrical 100-WHr, 3.0-Ah, Li-ion battery ● 6-cell cylindrical 55-WHr, 2.8-Ah, Li-ion battery ● 6-cell cylindrical 55-WHr, 2.55-Ah, Li-ion battery ● 3-cell cylindrical 33-WHr, 2.
Category Description Operating system (continued) Preinstalled: ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.
Category Description Operating system (continued) Restore media-OSDVD: ● Windows 8 Professional 64-bit (available only and required with Windows 8 downgrade operating systems) ● Windows 7 Professional 64 -bit (available with any Windows 8 Professional or Windows 7 Professional downgrade loc, not available in the People's Republic of China) Certified: ● Microsoft WHQL ● SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit Web-only support: Serviceability 8 Chapter 1 Product description ● Windo
2 External component identification Display NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use.
Component Description (6) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible on the outside of the computer. NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component 12 Description (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.
Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop.
Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows button again will return you to the previous screen.
Lights NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (4) Microphone mute light (5) Num lock light On: Num lock is on.
Component (1) (2) Power light Microphone mute light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (3) Num lock light On: Num lock is on. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● Amber: Computer sound is off.
TouchPad Component Description (1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button (select models only) Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right pointing stick button (select models only) Functions like the right button on an external mouse.
Front Component (1) (2) (3) (4) 18 Description Wireless light Power light AC adapter/Battery light Hard drive light Chapter 2 External component identification ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off.
Left side NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Power connector Connects an AC adapter. (2) RJ-45 (network) jack/lights (2) Connects a network cable. ● Amber (left): The network is showing activity. ● Green (right): The network is connected. (3) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB power performance.
Component (2) 20 Description RJ-45 (network) jack/lights (2) Connects a network cable. ● Amber (left): The network is showing activity. ● Green (right): The network is connected. (3) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB power performance. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off. (4) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD).
Right side NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description Audio-out (headphone) jack/Audio-in. (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Rear (select models only) Component 22 Description (1) RJ-11 (modem) jack (select models only) Connects a modem cable. (2) Serial port Connects an optional device such as a serial modem, mouse, or printer.
Bottom Component (1) Description Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use on the computer by the governmental agency that regulates wireless devices in your country or region.
Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number This number provides specific information about the product's hardware components.
26 Item Description Function (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Computer major components Computer major components 27
Item Component (1) Display panel: Spare part number 15.6-in., FHD, WLED UWVA 739998-001 15.6-in., HD, WLED UWVA 739997-001 14-in., HD WLED 747751-001 14-in., HD+ WLED 747752-001 14-in., FHD, WLED UWVA 747753-001 Display Panel Support Kit (includes LCD back cover and wireless antennas and transceivers): For use on models equipped with a 15.6-in. display assembly 738691-001 For use on models equipped with a 14-in. display assembly 738680-001 (2) Top hinge cover for 15.6-in.
Item Component Spare part number For use on Saudi Arabia 738697-171 For use on Slovenia 738697-BA1 For use on South Korea 738697-AD1 For use on Spain 738697-071 For use on Sweden and Finland 738697-B71 For use on Switzerland 738697-BG1 For use on Taiwan 738697-AB1 For use on Thailand 738697-281 For use on Turkey 738697-141 For use on Turkey, F-type keyboard 738697-541 For use on the United Kingdom and Singapore 738697-031 For use on the United States 738697-001 Backlit keyboard fo
Item Component Spare part number For use on Russia 787801-251 For use on Saudi Arabia 787801-171 For use on Slovenia 787801-BA1 For use on South Korea 787801-AD1 For use on Spain 787801-071 For use on Sweden and Finland 787801-B71 For use on Switzerland 787801-BG1 For use on Taiwan 787801-AB1 For use on Thailand 787801-281 For use on Turkey 787801-141 For use on the United Kingdom and Singapore 787801-031 For use on the United States 787801-001 Keyboard for 15.6-in.
Item Component Spare part number For use on Russia 738696-251 For use on Saudi Arabia 738696-171 For use on Slovenia 738696-BA1 For use on South Korea 738696-AD1 For use on Spain 738696-071 For use on Sweden and Finland 738696-B71 For use on Switzerland 738696-BG1 For use on Taiwan 738696-AB1 For use on Thailand 738696-281 For use on Turkey 738696-141 For use on Turkey, F-type keyboard 738696-541 For use on the United Kingdom and Singapore 738696-031 For use on the United States
Item Component Spare part number For use on Romania 738688-271 For use on Russia 738688-251 For use on Saudi Arabia 738688-171 For use on Slovenia 738688-BA1 For use on South Korea 738688-AD1 For use on Spain 738688-071 For use on Sweden and Finland 738688-B71 For use on Switzerland 738688-BG1 For use on Taiwan 738688-AB1 For use on Thailand 738688-281 For use on Turkey 738688-141 For use on Turkey, F-type keyboard 738688-541 For use on the United Kingdom and Singapore 738688-031
Item Component Spare part number For use on Portugal 787294-131 For use on Romania 787294-271 For use on Russia 787294-251 For use on Saudi Arabia 787294-171 For use on Slovenia 787294-BA1 For use on South Korea 787294-AD1 For use on Spain 787294-071 For use on Sweden and Finland 787294-B71 For use on Switzerland 787294-BG1 For use on Taiwan 787294-AB1 For use on Thailand 787294-281 For use on Turkey 787294-141 For use on the United Kingdom and Singapore 787294-031 For use on th
Item (4) (5) (6) 34 Component Spare part number For use on Romania 738687-271 For use on Russia 738687-251 For use on Saudi Arabia 738687-171 For use on Slovenia 738687-BA1 For use on South Korea 738687-AD1 For use on Spain 738687-071 For use on Sweden and Finland 738687-B71 For use on Switzerland 738687-BG1 For use on Taiwan 738687-AB1 For use on Thailand 738687-281 For use on Turkey 738687-141 For use on Turkey, F-type keyboard 738687-541 For use on the United Kingdom and Si
Item (7) Component Spare part number Smart Card reader for models equipped with a 4-button TouchPad and a 14-in. display assembly 744005-001 Power button board (includes cable) For 15.6-in. models 738701-001 For 14-in. models 738399-001 (8) Speakers (include cables) 738404-001 (9) Function button board (includes cable and double-sided adhesive): For use on computer models equipped with a 14-in. display assembly 738401-001 For use on computer models equipped with a 15.6-in.
Item 36 Component Spare part number Intel Core i5-4310M 2.70-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W) 765143-001 Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W) 738309-001 Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W) 768420-001 Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737328-001 Intel Core i3-4110M 2.60-GHz processor (1600-MHz FSB, 3.
Item Component Spare part number For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and a nonWindows operating system 801635-001 For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem with discrete memory, a 15.6-in.
Item 38 Component Spare part number For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Professional operating system 803847-601 For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem with UMA memory, a 14.0-in.
Item Component Spare part number System board for 15.6-in. computer models equipped with shared memory and the Windows 10 or Windows 8 Professional operating system with WWAN capability and a modem (includes replacement thermal material) 744016-601 System board for 15.6-in. computer models equipped with discrete memory with WWAN capability and a modem (includes replacement thermal material) 744018-001 System board for 15.6-in.
Item (18) Component Spare part number For use only on 15.6-in. computer models equipped with shared memory without WWAN capability 745888-001 For use only on 15.6-in. computer models equipped with shared memory and the Windows 10 or Windows 8 Standard operating system without WWAN capability 745888-501 For use only on 15.6-in.
Item (28) Component Spare part number Intel 802.11 2×2 a/b/g/n Combo Adapter 670292-001 Atheros 802.11 b/g/n 1×1 Combo Adapter 690019-001 Intel 802.11 2×2 AC + Bluetooth 4.0 717381-001 Intel 802.11 a/b/g/n 2×2 + Bluetooth 4.0 WLAN 710661-001 Broadcom 802.11 a/b/g/n 2×2 + BT 4.0 LE PCIe+USB HMC WW 730668-001 Intel 802.11 a/b/g/n 2×2 + BT 4.0 WLAN 747832-001 Hard drive (does not include hard drive bracket or screws): For use on all computer models: 1-TB, 5400-rpm, 9.
Item Component Spare part number 320-GB, 7200-rpm, 7.0-mm Toshiba locked hard drive for use only on computer models equipped with a 14.0-in. display assembly 794699-001 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 738395-001 (29) RTC battery (includes cable and double-sided adhesive) 651948-001 (30) Battery: (31) 42 9-cell, 100-WHr, 3.0-AHr, Li-ion battery 718757-001 6-cell, 55-WHr, 2.8-AHr, Li-ion battery 718756-001 6-cell, 55-WHr, 2.
Display assembly subcomponents Item Component (1) Display bezel: (2) Spare part number For use only on computer models equipped with an AMD processor and a 15.6-in. display assembly 745893-001 For use only on computer models equipped with an AMD processor and a 14.0-in. display assembly 738712-001 For use only on computer models equipped with an Intel processor and a 15.6-in. display assembly 738690-001 For use only on computer models equipped with an Intel processor and a 14.0-in.
Item Component (3) Display panel: Spare part number 15.6-in., FHD, SVA, AntiGlare, slim display panel for use only on computer models equipped with an AMD processor 749610-001 15.6-in., FHD, SVA, AntiGlare, slim display panel for use only on computer models equipped with an Intel processor 739998-001 15.6-in., FHD, SVA, AntiGlare, flat display panel for use only on computer models equipped with an AMD processor 749609-001 15.6-in.
Cables Item Component (1) RJ-45 (network) cable (2) Monitor connector cable Spare part number Cable Kit (includes the RJ-45 (network) cable, monitor connector cable, and replacement thermal material for the models listed below): For use on HP ProBook 650 G1 computer models equipped with a 15.6-in. display assembly 744013-001 For use on HP ProBook 655 G1 computer models equipped with a 15.6-in. display assembly 745892-001 For use on computer models equipped with a 14-in.
Plastics Kit Item Component Spare part number Plastics Kit, includes: 46 For 14-in. models 738402-001 For 15.6-in.
Mass storage devices Item Component (1) Solid-state drive: Spare part number For use on all computer models: 256-GB, SATA-3 SED solid-state drive supporting Opal2 763530-001 256-GB, SATA-3 solid-state drive supporting TLC 806235-001 256-GB, SATA-3 solid-state drive supporting TLC 806234-001 For use only on computer models equipped with an AMD processor: 180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6in.
Item (2) Component Spare part number 256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on computer models equipped with a 15.6-in. display assembly) 834423-001 256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on computer models equipped with a 14.0-in. display assembly) 834422-001 180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6in.
Item (4) Component Spare part number 500-GB, 7200-rpm, 7.0-mm High Star Jaguar C7 locked hard drive for use only on computer models equipped with a 15.6-in. display assembly 817631-001 500-GB, 5400-rpm, 9.5-mm hard drive for use only on computer models equipped with a 15.6-in. display assembly 778188-001 500-GB, 5400-rpm, 7.0-mm, FIPS hard drive 730946-001 500-GB, 5400-rpm, 7.0-mm Seagate locked hard drive for use only on computer models equipped with a 15.6-in.
Component Spare part number Power cord (3-pin, black, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. NOTE: The battery release latch automatically returns to its original position. 3. Remove the battery (2) from the computer. Reverse this procedure to install the battery. Service cover Description Spare part number Service cover for use on computer models equipped with a 15.6-in. display assembly 738693-001 Service cover for use on computer models equipped with a 15.6-in.
3. Slide the service cover toward the front of the computer (4) and lift (5) to remove the service cover. Reverse this procedure to install the service cover. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 738395-001. Description Spare part number For use in all computer models: 1-TB, 5400-rpm, 9.5-mm hard drive 778192-001 500-GB, 5400-rpm, 7.
Description Spare part number 500-GB, 7200-rpm, 7.0-mm hard drive for use only on computer models equipped with a 14.0-in. display assembly 703267-001 500-GB, 5400-rpm, 7.0-mm, FIPS hard drive 812618-001 320-GB, 720000-rpm, 7.0-mm hard drive 634862-001 For use only on computer models equipped with an Intel processor: 1.0-TB, 7200-rpm, 9.5-mm hard drive for use only on computer models equipped with a 14.0-in. display assembly 766644-001 500-GB, 7200-rpm, 7.
60 3. Lift the hard drive (4), and then pull the hard drive out of the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the hard drive tab toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Remove the four Phillips screws (2) that secure the hard drive bracket to the hard drive.
d. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 738395-001. Reverse this procedure to install a hard drive. Modem module (select models only) Description Spare part number Modem module 628824-001 Before removing the modem module, follow these steps: 1. Turn off the computer.
3. Disconnect the modem module cable (3) from the modem module. 4. Remove the modem module. Reverse this procedure to install the modem module. Primary memory module The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
Description Spare part number 4-GB (PC3L, 12800, 1600) 691740-001 2-GB (PC3L, 12800, 1600) 691739-001 To add or replace a memory module: 1. Save your work and shut down the computer. 2. Disconnect AC power and external devices connected to the computer. 3. Remove the battery (see Battery on page 56). 4. Remove the service cover (see Service cover on page 57). 5. If you are replacing a memory module, remove the existing memory module: a.
Expansion memory module Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then click Search. 4.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “Main” terminal labeled “5”. The WWAN antenna cable labeled “6” connects to the WWAN module “Aux/GPS” terminal labeled “6”. 2. Remove the Phillips screw (2) that secures the WWAN module to the system board. 3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
WLAN module Description Spare part number Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter 675794-001 Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter for use only in Brazil 712639-201 Intel 802.11 2×2 a/b/g/n Combo Adapter 695915-001 Intel 802.11 2×2 a/b/g/n Combo Adapter 670292-001 Atheros 802.11 b/g/n 1×1 Combo Adapter 690019-001 Intel 802.11 2×2 AC + Bluetooth 4.0 717381-001 Intel 802.11 a/b/g/n 2×2 + Bluetooth 4.0 WLAN 710661-001 Broadcom 802.
4. Remove the WLAN module (4) by gently pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001 739999-001 744820-001 DVD±RW SuperMulti Double-Layer Drive 749958-001 744822-001 740001-001 DVD-ROM Drive 749957-001 744821-001 740000-001 735601-001 Before removing the optical drive, follow these steps: 1. Turn off the computer.
4. Remove the optical drive (3). Reverse this procedure to install the optical drive. Solid-state drive Description Spare part number For use in all computer models: 256-GB, SATA-3 SED solid-state drive supporting Opal2 763530-001 256-GB, SATA-3 solid-state drive supporting TLC 806235-001 256-GB, SATA-3 solid-state drive supporting TLC 806234-001 For use inly on computer models equipped with an AMD processor: 180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.
Description Spare part number 512-GB, SATA-3 solid-state drive supporting TLC 829939-001 256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on computer models equipped with a 15.6-in. display assembly) 834423-001 256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on computer models equipped with a 14.0-in. display assembly) 834422-001 180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6-in.
Reverse this procedure to install the solid-state drive. Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard for 15.6-in.
For use in country or region Spare part number Keyboard for 15.6-in.
For use in country or region Spare part number For use in country or region Spare part number For use in Latin America 738696-161 For use in the United Kingdom and Singapore 738696-031 For use in the Netherlands 738696-B31 For use in the United States 738696-001 Keyboard for 14-in.
For use in country or region Spare part number For use in country or region Spare part number For use in India 787294-D61 For use in Taiwan 787294-AB1 For use in Israel 787294-BB1 For use in Thailand 787294-281 For use in Italy 787294-061 For use in Turkey 787294-141 For use in Japan 787294-291 For use in the United Kingdom 787294-031 For use in Korea 787294-AD1 For use in the United States 787294-001 Keyboard for 14-in.
76 2. Open the computer. 3. Insert a thin tool (1) to loosen the tabs on the rear edge of the keyboard (2), and then lift the rear edge of the keyboard (3). 4. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. 5. For models without a pointing stick, remove the metal shield (2) that covers the keyboard zero insertion force (ZIF) connector. 6.
7. Remove the keyboard (5). 8. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. 9. For models with a pointing stick, release the ZIF connector (2) to which the pointing stick cable is attached, and then disconnect the pointing stick cable from the system board. 10. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board.
11. Remove the keyboard (5) Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Fan and heat sink assembly NOTE: The fan and heat sink assembly spare part kit includes replacement thermal material.
2. Remove the heat sink assembly: NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and the system board components, it may be necessary to move the heat sink assembly from side to side to detach it.
● For computer models equipped with discrete graphics, following the 1, 2 sequence stamped into the graphics board heat sink, loosen captive screws (1). Following the 1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive screws that secure the processor heat sink to the system board (2). Then, remove the heat sink assembly (3).
Thermal locations for computer models equipped with discrete graphics are shown in the following illustration: ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it. ● Thermal paste is used on the graphics board processor (3) and the heat sink section (4) that services it Reverse this procedure to install the fan/heat sink assembly. Base enclosure Description Spare part number Base enclosure For 15.6-in. models 738692-001 For 14-in.
d. Keyboard (see Keyboard on page 72) e. Fan and heat sink assembly (see Fan and heat sink assembly on page 79) Remove the base enclosure: 1. Remove the rubber screw covers. 2. Remove the fourteen Torx T8 screws that secure the top cover to the computer.
3. Remove the following screws that secure the base enclosure to the computer: (1) Two Torx T8 screws in the optical drive bay (2) Three Torx T8 screws in the battery bay (3) Two Phillips screws 4. Remove the memory card (4). 5. Turn the computer right side up with the front toward you. 6. Lift the front edge of the base enclosure until the left and right sides and the rear edge detach from the computer. 7. Disconnect the serial connector cable from the system board. 8.
USB board Description Spare part number USB board (includes cable) For use in ProBook 650 G1 models equipped with a 15.6-in. display assembly 738702-001 For use in ProBook 655 G1 models equipped with a 15.6-in. display assembly 745891-001 For use in computer models equipped with a 14-in. display assembly 738400-001 Before removing the USB board, follow these steps: 1. Turn off the computer.
2. Lift up on the left side to disconnect the connector interface (2). 3. Detach the USB board cable from the base enclosure (3), and remove the USB board and cable. Reverse this procedure to install the USB board. Power button board Description Spare part number Power button board (includes cable) For 15.6-in. models 738701-001 For 14-in. models 738399-001 Before removing the power button board, follow these steps: 86 1. Turn off the computer.
Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the power button board to the top cover. 3. Remove the power button board (2) and cable. Reverse this procedure to install the power button board.
Remove the fingerprint reader board: 1. Turn the top cover upside down with the front toward you. 2. Release the ZIF connector (1) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board. 3. Remove the Phillips screw (2) that secures the fingerprint reader board and bracket to the top cover. 4. Slide the fingerprint reader board (3) bracket forward and remove it. 5. Remove the fingerprint reader board and cable (4).
a. Service cover (see Service cover on page 57) b. Hard drive (see Hard drive on page 58) c. Optical drive (see Optical drive on page 69) d. Keyboard (see Keyboard on page 72) e. Base enclosure (see Base enclosure on page 82) Remove the smart card reader: 1. Release the ZIF connector (1) to which the smart card reader cable is attached, and then disconnect the smart card reader cable from the system board. 2.
90 Description Spare part number For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Professional operating system 801635-601 For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem with UMA memory, a 15.6-in.
Description Spare part number For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Standard operating system 803849-501 For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem with discrete memory, a 14.0-in.
Description Spare part number For 15.6-in. computer models with shared memory, WWAN capability (includes replacement thermal material) 744016-001 For 15.6-in. computer models with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744016-501 For 15.6-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744016-601 For 15.6-in.
a. Service cover (see Service cover on page 57) b. Hard drive (see Hard drive on page 58) c. Optical drive (see Optical drive on page 69) d. Fan/heat sink assembly (see Fan and heat sink assembly on page 79) e. Keyboard (see Keyboard on page 72) f. Display assembly (see Display assembly on page 104) g. Base enclosure (see Base enclosure on page 82) h.
2. Remove the five Torx screws (1) and the Phillips screw (2) that secure the system board to the base enclosure. 3. Lift up on the left side of the system board (1) until it rests at an angle. 4. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Speakers Description Spare part number Speakers (includes cable) 738404-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the speakers (3) and (6) and cables. Reverse this procedure to install the speakers. Function button board NOTE: The function button board spare part kit includes the cable and double-sided adhesive. Description Spare part number For use on models equipped with a 15.6-in. display assembly 738703-001 For use on models equipped with a 14-in. display assembly 738401-001 Before removing the function button board, follow these steps: 96 1. Turn off the computer.
a. Service cover (see Service cover on page 57) b. Hard drive (see Hard drive on page 58) c. Optical drive (see Optical drive on page 69) d. Keyboard (see Keyboard on page 72) e. Base enclosure (see Base enclosure on page 82) Remove the function button board: 1. Turn the top cover upside down, with the front toward you. 2. Release the ZIF connector (1) to which the function button board cable is attached, and then disconnect the function button board cable from the system board. 3.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-4802MQ 2.70-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 47 W; for use only on computer models equipped with a 14.0-inch display assembly) 723524-001 Intel Core i7-4712MQ 2.30-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 37 W) 773213-001 Intel Core i7-4702MQ 2.20-GHz processor (1600-MHz FSB, 6.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 56), and then remove the following components: a. Service cover (see Service cover on page 57) b. Hard drive (see Hard drive on page 58) c. Optical drive (see Optical drive on page 69) d. Keyboard (see Keyboard on page 72) e. Base enclosure (see Base enclosure on page 82) f. Fan and heat sink assembly (see Fan and heat sink assembly on page 79) Remove the processor: 1.
TouchPad Description Spare part number Top cover For use in HP ProBook 655 G1 models: Top cover with 2-button TouchPad 745889-001 Top cover with 2-button TouchPad and bracket 738710-001 Top cover with 4-button TouchPad 745890-001 Top cover with 4-button TouchPad and bracket 738711-001 Top cover with 2-button TouchPad and backlit keyboard 805782-001 For use in HP ProBook 650 G1 models: Top cover with 2-button TouchPad 738708-001 Top cover with 2-button TouchPad and bracket 738710-001 Top cove
● Function button board (see Function button board on page 96) ● Power button board (see Power button board on page 86) ● Fingerprint reader board (see Fingerprint reader board on page 87) Remove the TouchPad: 1. Remove the four Torx screws (1) that secure the TouchPad to the top cover. 2. Release the clip (2), and then remove the TouchPad (3). Reverse this procedure to install the TouchPad. Power connector cable Description Spare part number For use on models equipped with a 15.6-in.
a. Service cover (see Service cover on page 57) b. Hard drive (see Hard drive on page 58) c. Optical drive (see Optical drive on page 69) d. Keyboard (see Keyboard on page 72) e. Base enclosure (see Base enclosure on page 82) f. USB board (see USB board on page 85) g. Speakers (see Speakers on page 95) h. Fan and heat sink assembly (see Fan and heat sink assembly on page 79) Remove the power connector cable: 1. Disconnect the power connector cable (1) from the system board. 2.
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 651948-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Display assembly NOTE: The Display Panel Support Kit is also required for full display assembly replacement. Description Spare part number 15.6-in. WLED FHD, UWVA display panel 739998-001 15.6-in. WLED HD, UWVA display panel 739997-001 14-in. HD AG WLED SVA eDP FLT display panel 747751-001 14-in. HD+ AG WLED SVA eDP FLT display panel 747752-001 14-in.
b. Remove the display bezel (4). The display bezel is available using spare part numbers 734301-001 (for use only on computer models equipped with a webcamera) and 734302-001 (for use only on computer models not equipped with a webcamera). 3. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure.
4. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. c. Release the adhesive strip (2) that secures the display panel cable connector to the display panel, and then disconnect the display panel cable from the display panel. d. Remove the display panel. Remove the six Torx T8 screws (1) and the 2 Torx screws that secure the hinge bracket to the computer.
5. Remove the WLAN and WWAN transceiver (1) and the hinge brackets (2). The hinge bracket is available using spare part number 738699-001. 6. Remove the display panel cable and the wireless transceiver. 7. If it is necessary to replace the webcamera/microphone module or microphone module: CAUTION: Handle the webcamera/microphone module and microphone module with caution. These modules have a thin profile and are susceptible to damage when not handled carefully. a.
b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/ microphone module is attached to the display enclosure with double-sided adhesive.) c. Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 738409-001. The microphone module is available using spare part number 738397-001. Reverse this procedure to reassemble and install the display assembly.
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely.
8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
9 Computer Setup Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: order.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. press f9. 3. Use a pointing device or the arrow keys to select a boot device, and then press enter.
a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see . 2. b. Hard drive c. BIOS Click the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2.
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. press f10 to enter Computer Setup. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe).
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot Order for UEFI Hybrid or UEFI Native Boot Mode or select Advanced > Boot Options > Legacy Boot Order for Legacy Boot Mode, and then press enter. 4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key. - or To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5.
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1.
10 Specifications Computer specifications Metric U.S. Width 37.8 cm 14.88 in Depth 25.7 cm 10.12 in Height (front to rear, display assembly) 2.53 cm 0.99 in Height (front to rear, LED display assembly) 2.9 1.14 in Weight (computer equipped with 9-cell battery, ODD weight saver, UMA, no FPR, 1 SODIMM, WLAN only, solidstate drive, touchpad only, no camera, no WWAN) 2.5 kg 5.
1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Single track 1.5 ms 1.5 ms 1.
500-GB, 5400-rpm** 320-GB, 5400-rpm** Single track 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms Maximum 22 ms 22 ms Logical blocks 976,773,168 628,142,448 Disk rotational speed Operating temperature 5400 rpm 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
11 Backup and recovery – Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.
Using Windows Tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button, and then select the Get started app. Restore and recovery There are several options for recovering your system.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 132.
Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only). 1.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
12 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. . CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1.
● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD. To create the Windows DVD: 1.
1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only). Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up.
Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 145. 3.
SUSE Linux - Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. 2.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved. Select an option and follow the on-screen instructions.
13 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
Configuration, select AMT Options, and then select Un-configure AMT on next boot. Select Save, and then select Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. 2. j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de-activate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Keyboard ROM 64 Kbytes (not customer accessible) No Yes Stores firmware code (keyboard, mouse, & battery management). Programmed at the factory. Code is updated when the system BIOS is updated.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? upgrade is necessary to address a unique issue. Webcamera 64K bit No Yes Store Web Cam configuration and firmware. Using a utility from the device manufacturer that can be run from Windows.
system data and configuration defaults to factory settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults.
14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use on the country or region where the equipment is purchased. Power cord sets for use on other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
15 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter, spare part numbers AC adapter/battery light 18 audio, product description 4 audio-in.
function button board removal 96 spare part number 96 spare part numbers 35 function keys, identifying 13, 14 fusion controller hub, product description 2 J jacks audio-in.
external monitor 21 product description 5 serial 22 power button board removal 86 spare part number 86 spare part numbers 35 power button, identifying 11 power connector cable removal 101 spare part numbers 34 power connector, identifying 19 power cord set requirements 154 spare part numbers 50 power lights 15, 16, 18 power requirements, product description 6 processor product description 1, 2 removal 98 spare part numbers 35, 98 product description audio 4 chipset 2 display panel 2, 3 Ethernet 4 external m
USB board removal 85 spare part number 85 USB ports, identifying 19, 20, 21 V vents, identifying 21, 23 video, product description 4 W webcam 9 webcam light, identifying 9 webcam, identifying 9 webcamera/microphone module removal 107 spare part number 43, 108 Windows Refresh 140 Windows 7 operating system DVD creating 141 Windows 7 operating system media creating 141 Windows 8 operating system DVD 139 Windows applications key, identifying 13 Windows button, identifying 13, 14 wireless antennas, identifying
