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2. Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup
type values.
 If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip
to the next step.
 If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties,
click the General tab, click Start under the Service status, and then select Automatic from
the Startup type dropdown menu.
NOTE:
If you cannot start WIA, make sure the following services are also Started and set as the
Automatic startup type.
 Remote Procedure Call (RPC)
 Shell Hardware Detection
 RPC Endpoint Mapper
 DCOM Server Process Launcher
3. Try to scan.
If the error persists, continue to the next step.
Step 8: Temporarily disable firewall software on the computer
Firewall software helps block threats from outside your network, but some settings or configurations
can block communication with network printers. Use the Print and Scan Doctor to identify and
temporarily disable firewall software on your computer.
1. Return to the Print and Scan Doctor, click Network, and then click Troubleshoot Firewalls.
2. Click the name of any firewall software on your system that has an Enabled status, and then
click Disable.