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3. Try to scan.
 If you can scan, consult the firewall software support site to change settings such as
security level, trusted zones, and open ports to allow communication with your printer.
After changing the settings, re-enable the firewall in the Print and Scan Doctor.
 If you cannot scan, the firewall software is not causing the issue. Re-enable the firewall in
the Print and Scan Doctor, and then continue to the next step.
Step 9: Try other scanning options
Use these workarounds to scan if the previous steps did not resolve the issue. Some workarounds might
be unavailable depending on the printer. Try one of the other workarounds if the first method you tried
did not work.
Scan with the Windows Scan app (Windows 10)
Scan with Paint
Scan with Windows Fax and Scan
Scan with the HP Scan and Capture app (Windows 8 and 10)
Scan from the printer Embedded Web Server
Frequently asked questions (FAQs)
Review these frequently asked questions about scan issues.
What if I cannot scan after upgrading to Windows 10?
After upgrading your computer to Windows 10, you can no longer scan from the printer or the
computer. Use these steps to fix the problem and enable scanning.