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ManualsBrandsHP ManualsLaser PrintersHP Laserjet Pro M130fw All-in-One Monochrome Wireless Laser Printer with Mobile Printing, Amazon Dash Replenishment Ready (G3Q60A)
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Step 1: Confirm all Windows updates installed
Part of the Windows 10 upgrade process includes installing important software updates to support full
functionality of the computer and connected devices. If all updates failed to install, your printer might
not work as expected. Make sure Windows installed all updates and is set to install them automatically.
1. Search Windows for change device installation, and then click the Change device installation
settings Control panel setting in the list of results.
2. Select Install updates automatically from the Important updates dropdown menu.
3. Search Windows for Windows update, and then click the Windows Update Control panel setting
in the list of results.
4. Click Check for updates.
If updates are available, wait for them to install, restart the computer, and then try to
print. If you can print, the issue is resolved.
If updates are not available or you still cannot print, continue to the next step.
What if 'Error 0x800xxxxx' displays after running Windows Update?
Step 2: Run the HP Print and Scan Doctor
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning
problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several
troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is
downloaded using your Internet browser's download capabilities.
If you can scan, the issue is resolved.
If you cannot scan, continue to the next step.
Step 3: Uninstall the HP driver and software
Uninstall the HP print driver and software that might cause the scanning issue.
1. Disconnect the USB cable from the printer, if necessary.
2. In Windows, search for and open the Control Panel.
3. Click Programs and Features.
4. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.
5. Follow the on-screen instructions to complete the software removal.
6. Restart the computer.
Step 4: Reinstall the HP driver and software
After uninstalling the software, go to HP Customer Support to download the most current version of the
full feature software for your printer.
NOTE:
As an alternative method to downloading the software, you can use the installation disc if it includes the
Windows 10 driver.
1. Turn on the printer.