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2. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to
connect the cable if needed.
3. Go to HP Customer Support - Software and Driver Downloads.
4. If a Let's identify your product to get started page displays, click Printer, type your printer model
number, and then click Submit.
5. If you need to change the operating system, click Change, select your version, and then
click Change.
6. Under the Driver heading, click Download for the full software package, or click Basic Drivers for
other driver options.
Step 5: Restart the computer and the printer
Restart the computer and your printer after reinstalling the driver to finish setting up the software in
Windows.
1. Turn off the printer.
2. Close all running programs on your computer, and then restart your computer.
3. Turn on the printer.
4. Try to scan.
What if I cannot connect the printer to my network?
Troubleshoot and resolve common connection issues, depending on your connection type.
For detailed information on how to connect your printer, or if you get an error message when trying to
connect, go to HP Customer Support, enter your printer model, and then search for the document on
installing your printer for a wired or wireless connection or for the error message that displays.
Wireless network connection
Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues.
Restart the printer and the computer: Restarting the computer and the printer can clear error
conditions.
Confirm the printer connection and network name: On the printer, make sure the blue light next
to the Wireless icon is on and steady. Open the Wireless network menu to make sure the
printer is connected to the same network as your computer.
Move the printer and router closer together: Move the printer and the computer closer to your
wireless router, to within 6 ft (1.8 m). Wireless signals are weaker at greater distances between
the printer and the router.
Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on
the printer control panel network or wireless settings menus. Follow the on-screen instructions to
connect the printer to the network.
Restart the router: If you are experiencing a slow or intermittent wireless connection, restart
your router. Consult your router manufacturer, Internet service provider, or network
administrator for instructions on how to restart the router.