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HP Printers - Print Jobs Stuck in Queue Troubleshooting
This document is for HP printers.
The printer cannot print from a computer because a print job is stuck in the print queue. This stuck print
job cannot be cancelled or deleted and prevents further print jobs from printing. Clicking Cancel or the
Delete Job button does nothing.
HP Printers - Printer Not Found During Network Driver Setup (Windows)
This document is for HP printers with wireless or wired network connections and Windows
computers.
The HP full feature driver on the software disc or downloaded from the HP website uses a guided
installer to set up your printer for a Wi-Fi or wired network connection. If the installer does not detect
the printer after selecting the connection type, one of the following errors might display:
 Printer not found
 Unable to find the printer
 No devices found
 Your printer could not be found on your wireless network
Use the steps in this document to troubleshoot issues that can cause network printer setup problems.
Step 1: Restart the computer, printer, and router
Restart the computer, printer, and router to resolve any error states present during the printer setup.
NOTE:
The following steps temporarily disconnect network and Internet connections, and require restarting
your computer. Complete any tasks or downloads in progress before continuing.
1. Disconnect the power cord from the router.
2. Turn off the printer.
3. Close all running programs on your computer, including the HP software installation window,
then shut down the computer.
4. Reconnect the power cord to the router, then wait for the Internet activity light to display a
normal connected status.
5. Turn on the printer.
6. Turn on the computer.
7. Try installing the HP driver and software again.
Step 2: Check the network and printer connection status
Make sure your network is working correctly and that the printer is ready for the network setup.