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Figure : Example of Airplane mode enabled
5. Try installing the HP driver and software again.
Step 3: Manually connect the printer to your network (wireless connections only)
Try connecting the printer to your network manually so that the HP installer can find the printer. Use the
Wireless Setup Wizard if you have a touch or text-based control panel, or try Wi-Fi Protected Setup
(WPS). After connecting, try installing the HP driver and software again.
Steps for printers with touch or text-based control panels
Steps for printers with basic control panels
Step 4: Run the HP Print and Scan Doctor
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning
problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several
troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is
downloaded using your Internet browser's download capabilities.
1. After HP Print and Scan Doctor opens, click Start on the Welcome screen.
2. If your printer is not listed, make sure the printer is turned on and connected, click My product is
not listed, and then click Retry.
3. Select your printer, and then click Next.
Figure : Select your printer