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4. If a connection problem is detected, click the method being used to connect the printer, follow
the instructions on the screen, and then click Retry.
The tool provides helpful information to set up your networked printer, including network login
information and current network information for the computer.
Step 5: Temporarily disable firewall software on the computer
Firewall software helps block threats from outside your network, but some settings or configurations
can block communication with network printers. Use the Print and Scan Doctor to identify and
temporarily disable firewall software on your computer.
1. Return to the Print and Scan Doctor window, and then click Network.
Figure : Click Network in the HP Print and Scan Doctor window
2. In the drop-down menu, click Troubleshooting Firewalls.
Figure : Click Troubleshoot Firewalls in the drop-down menu