Other Content
3. Click the name of any firewall software on your system that has an Enabled status, and then
click Disable.
Figure : Example of the Troubleshooting Firewalls window
4. Try installing the HP driver and software again.
If the installation completed, consult the firewall software support to change settings such
as security level, trusted zones, and open ports to allow communication with HP software
and websites. After changing the settings, re-enable the firewall in the Print and Scan
Doctor.
If the installation failed, the firewall software is not causing the issue. Re-enable the
firewall in the Print and Scan Doctor, then continue to the next step.
Step 6: Uninstall the HP driver and software
Some HP software components might have installed incorrectly, even if the driver and printer setup did
not complete.
1. Disconnect the USB cable from the printer, if necessary.
2. In Windows, search for and open the Control Panel.










