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HP Printers - Printer is Offline (Windows)
This document is for all HP printers and computers with Windows.
A status message of offline or printer offline displays on the computer, and the printer does not print.
Figure : Examples of printer offline status messages
Step 1: Use HP Print and Scan Doctor to check connectivity
If you have Windows 10 or 8, download a special version of HP Print and Scan Doctor specifically created
to help with printer offline conditions. Skip to the next step if your computer does not have Windows 10
or 8.
1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
 If your printer in not in the list, turn it off and on, and then click Retry.
 If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen displays prompting to turn on printer updates, click Yes and continue.
5. If a screen displays prompting to make your printer the default printer, click Yes and continue.
6. If the printer continues to go offline, continue to the next step.
Step 2: Reset the print environment
Resetting your printing environment can restore the connection to the printer and the device yo are
printing from.
1. Turn the printer off, wait about 10 seconds, and then disconnect the printer power cord from the
printer.
2. Turn off the computer or device that you are trying to print from.
3. Connect the printer power cord to the printer, and then turn on the printer if it does not
automatically power on.
4. If your printer uses a wireless connection, restart the router.
1. Disconnect the power cord from your wireless router.
NOTE:
Internet service is interrupted while the router is not in service.
2. Wait 10 seconds, and then reconnect the power cord to the router.