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3. Click Programs and Features.
4. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.
5. Follow the on-screen instructions to complete the software removal.
6. Restart the computer.
Step 7: Reinstall the HP software
After uninstalling the software, go to HP Customer Support to download the most current version of the
full feature software for your printer. This ensures your printer has complete functionality.
NOTE:
As an alternative, you can use the software disc if it supports the operating system installed on your
computer.
1. Turn on the printer.
2. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to
connect the cable if needed.
3. Go to HP Customer Support - Software and Driver Downloads.
4. If a Let's identify your product to get started page displays, click Printer, type your printer model
number, and then click Submit.
5. If you need to change the operating system, click Change, select your version, and then
click Change.
6. Under the Driver heading, click Download for the full software package, or click Basic Drivers for
other driver options.
HP Printers - Printer is Offline (Mac)
This document applies to all HP printers and computers with macOS and OS X.
The message 'offline' displays as the status for a printer or the message 'Printer not responding' displays
when attempting to print.
Offline indicates that the Mac cannot communicate with the printer. The offline message displays when
the printer is powered off, or a USB cable connection has become disconnected.
Figure : Printer status examples
Step 1: Check connection between the printer and the Mac (connectivity)
Offline messages happen when the Mac cannot communicate with the printer. Select the type of
connection you have, then follow the instructions to make sure the connection is working.
You have a USB printer connection
Disconnect the USB cable, and then reconnect it to the Mac.