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 If the new connection works, you know that the printing problem is related to the computer.
 If the new connection does not work, then the printer might need to be serviced or printed to
using a different type of connection.
Make sure multicasting is supported
If you are using a wireless network, make sure that multicasting is supported and enabled on your
router.
 If the new connection works, you know that the printing problem is related to the computer.
 If the new connection does not work, then the printer might need to be serviced or printed to
using a different type of connection.
Disable IPv6 (network connection)
Disable IPv6 on the printer to ensure that IPv4 is used on your network.
 If your printer has a control panel with a display, find the IPv6 setting from the Advanced network
settings menu, and set it to Off or Disabled.
 If your printer does not have a display, use the embedded web server (EWS) to turn off IPv6.
 From a computer connected to your network, type the printer IP address into the URL field
of your Internet browser.
NOTE:
If the Web page appears blank, try a different Internet browser.
 Click the Network or Networking tab, and then open the section or page for your network
type - wired or wireless.
 Select Enable IPv4 only (or similar).
Figure : Example of setting IPv4 using an EWS