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 Scanner Unreachable
 The scan could not be initialized
Step 1: Restart the computer and printer
Restarting the computer and printer can restore a lost scan connection.
1. Turn off the printer.
2. Make sure the printer power cord connects directly to an electrical outlet and not through a
surge protector or power strip.
3. Close all running programs on your computer, then shut down the computer.
4. Turn on the printer.
5. Turn on the computer.
6. Try to scan.
If the error persists, continue to the next step.
Step 2: Check the USB connection
Reconnect the USB cable directly to a different port on the computer. If problems continue, unplug all
other devices from any of the other USB ports and use a different USB cable to connect the printer.
 Connect to a different USB port: Connect the cable to a different USB port on the computer. If
you are connecting to a USB 3.0 computer port, try connecting to a USB 2.0 port.
NOTE:
Make sure you are plugging the USB cable into the USB outlet.
Figure : Plugging the USB cable into the USB outlet
 Disconnect from a USB hub or docking station: If you connected the printer through a USB hub
or docking station, try connecting the cable directly to a port on the computer.
 Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 meters (9
ft 10 in) in length.
 Disconnect other USB devices: If you have several USB-connected devices, the computer might
not have sufficient power for the USB ports to detect all of them. Disconnect other USB devices
that are not in use.
If removing other devices resolves the issue, HP recommends installing a powered hub to connect
multiple USB devices.
Try to scan. If the error persists, continue to the next step.