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Step 3: Run the Print and Scan Doctor
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems.
Download and run HP Print and Scan Doctor to quickly and automatically perform several
troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is
downloaded using your Internet browser's download capabilities.
You can use the HP Print and Scan Doctor to resolve scanning issues which might include instructions to
fix problems, such as downloading software, testing the scan, or restarting the printer.
1. On the desktop, double-click the HP Print and Scan Doctor icon to open the tool.
2. Click Start on the Welcome screen.
3. Select your printer, and then click Next.
The Finding and Fixing Problems screen displays.
Figure : Select your printer
4. Click Fix Scanning.
5. In the HP Print and Scan Doctor results screen, view the list of actionable results.
Figure : Example of the results screen with no problems detected