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6. Evaluate the results.
If you receive instructions to resolve an issue, follow the on-screen instructions, and then
try to scan. If the issue persists, continue to the next step.
If you receive an Everything checks out okay with your scanner message, continue to the
next step.
Step 4: Uninstall the printer software
Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.
1. Disconnect the USB cable from the printer, if necessary.
2. In Windows, search for and open the Control Panel.
3. Click Programs and Features.
4. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.
5. Follow the on-screen instructions to complete the software removal.
6. Restart the computer.
Continue to the next step.
Step 5: Check for any installed printer devices in Windows
After you have uninstalled the printer software, make sure there are no printing devices listed in
Windows.
1. Search Windows for devices, then click Device and Printers in the list of results.
2. If a device icon is shown in the list of printers for your printer, right-click the icon and
select Remove Device.
3. Turn off the printer.










