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NOTE:
If you cannot start WIA, make sure the following services are also Started and set as the
Automatic startup type.
 Remote Procedure Call (RPC)
 Shell Hardware Detection
 RPC Endpoint Mapper
 DCOM Server Process Launcher
3. Try to scan.
If the error persists, continue to the next step.
Step 8: Set Windows Image Acquisition (WIA) dependencies
Use the Command Prompt to reset the WIA dependencies to detect whether the print hardware might
resolve the scanning issue.
1. Search Windows for Command Prompt.
2. Right click Command Prompt from the list of search results, and then select Run as
Administrator.
3. In the Command Prompt window, enter Net stop stisvc, and then press Enter.
A Windows Image Acquisition (WIA) service was stopped successfully message displays.
4. In the Command Prompt window, enter Sc config stisvc depend= rpcss/ShellHWDetection, and
then press Enter.
A [SC] ChangeServiceConfig SUCCESS message displays.
5. In the Command Prompt window, enter Net start stisvc, and then press Enter
A Windows Image Acquisition (WIA) service was started successfully, message displays.
Figure : Example of a successful reset of WIA dependencies
6. Try to scan.
If the error persists, continue to the next step.
Step 9: Try scanning workarounds