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Use these workarounds to scan if the previous steps did not resolve the issue. Some workarounds might
be unavailable depending on the printer. Try one of the other workarounds if the first method you tried
did not work.
Scan with the Windows Scan app (Windows 10)
Scan in Windows 10 with the Windows Scan app. The free app is available in the Windows Store.
1. Place the document or photo that you want to scan on the scanner glass, or load it into the
automatic document feeder (ADF), if your printer has one.
2. Search Windows for Scan, and then click the Scan app in the list of results.
If the Scan app does not display in the list, install Windows Scan (in English) from the Windows
Store.
3. If Source is an available option, select where you loaded your document or photo.
4. Click Show more to change settings such as Color mode, Resolution, and where to save the file.
5. Click Scan.
Scan with the HP Scan and Capture app (Windows 8 and 10)
Scan in Windows 8 and Windows 10 with the HP Scan and Capture app. The free app is available in the
Windows Store.
1. Install HP Scan and Capture (in English) from the Windows Store.
2. Place the item you want to scan on the scanner glass or load it into the document feeder.
3. Open Start, and then click HP Scan and Capture.
4. Click the menu icon, and then select Settings.
5. Click Select Device.
6. Select your HP printer.
7. Click Photo Scan Options to change any settings, and then click the back arrow.
8. Click outside the Settings menu, and then click Capture Photos.
9. Click Save.
A window opens to save to a folder on your computer.
Scan with Paint
Scan from the computer using Windows Paint.
Video of scanning with Paint
The following video demonstrates how to scan in Windows 8 with Paint.
1. Load the item on the scanner glass or in the document feeder.
CAUTION:
Do not load photos in the ADF.
2. Search Windows for paint, and then click the Paint in the list of results.