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The system type is listed with the name of the operating system, for example: Windows Vista
Home Premium (64-bit). If 32-bit or 64-bit is not listed next to the name of the operating system,
the system type is 32-bit.
Download a 32-bit or 64-bit print driver
Find and download a print driver.
1. Turn on the printer.
2. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to
connect the cable if needed.
3. Go to HP Customer Support - Software and Driver Downloads.
4. If a Let's identify your product to get started page displays, click Printer, type your printer model
number, and then click Submit.
5. If you need to change the operating system, click Change, select your version, and then
click Change.
6. Under the Driver heading, click Download for the full software package, or click Basic Drivers for
other driver options
HP Printers - Printer Not Found During Network Driver Setup (Mac)
This document is for HP printers with wireless or wired network connections and Mac computers with
macOS or OS X.
The HP print driver and software for Mac downloaded from the HP website uses a guided installer to set
up your printer for a Wi-Fi or wired network connection. If the installer does not find your printer during
the installation, read these steps to connect your printer and to troubleshoot any network issues.
Step 1: Restart the computer, printer, and router
Restart the computer, printer, and router to resolve any network or communication error states.
NOTE:
The following steps temporarily disconnect network and Internet connections, and require restarting
your computer. Complete any tasks or downloads in progress before continuing.
1. Disconnect the power cord from the router.
2. Turn off the printer.
3. Close all running programs on your computer, including the HP software installation window,
then shut down the computer.
4. Reconnect the power cord to the router, then wait for the Internet activity light to display a
normal connected status.
5. Turn on the printer.
6. Turn on the computer.
7. Try installing the HP software again.