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4. Click Reset in the confirmation window.
5. Enter the Administrator name and password, then click OK.
6. Wait for the printing system to reset. When complete, no printers should display in the list.
7. Try installing the HP software again.
If the printer is found during the installation, the issue is resolved.
If the printer is not found during the installation, continue to the next step.
Step 5: Uninstall the HP software
Some HP software components might have installed incorrectly, even if the driver and printer setup did
not complete.
1. Click Finder in the Dock.
2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software
from the computer.
NOTE:
If you have issues uninstalling the HP software, go to Uninstalling HP Printer Software (Mac) for
more help.
After completing the uninstall, continue to the next step.
Step 6: Reinstall the HP software
Go to HP Customer Support to download and install the most current version of the Mac driver and
software for your printer.