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1. Turn on the printer.
2. If your printer is connected to the computer with a USB cable, disconnect the cable from the
printer. The software installation prompts you to connect the cable if needed.
3. Go to HP Customer Support - Software and Driver Downloads.
4. If a Let's identify your product to get started page displays, click Printer, type your printer model
number, and then click Submit.
The software results page for your printer displays with the default operating system selected.
5. If you need to change the operating system, click Change, select your version, and then
click Change.
6. Click Download next to HP Easy Start or next to the full feature driver, depending on the option
that displays.
7. Open the Downloads folder, and then open the HP Easy Start file or the full feature
driver .dmg file to begin the installation.
8. Follow the on-screen instructions to set up the printer connection and install the software.
9. If you are prompted to add the printer to the printer queue, click the name of your printer, click
the Use or Print Using menu, select the name of your printer in the pop-up menu, and then
click Add.
10. Return to the HP installer to complete the installation.
HP LaserJet, HP PageWide Enterprise - Printer does not pick up paper or misfeeds
The printer does not pick up paper
The printer picks up multiple sheets of paper