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Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
To resolve LaserJet paper jam issues online, go to Help With LaserJet Paper Jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try following solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper
remain inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides to the appropriate indentation in the tray. The arrow on the tray guide should line up
exactly with the marking on the tray.
NOTE:
Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various
printers. Most HP printers have markings similar to these.
Figure : Size markings for Tray 1 or the multipurpose tray
Figure : Size markings for cassette trays