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7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth
dampened with warm water. Use distilled water, if it is available.
CAUTION:
Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth in
water and wring it out before cleaning the rollers.
8. The tray rollers may be worn. Inspect the rollers for any smooth surface either completely around
the circumference or just on one side.
If there are any smooth areas, check the Supplies Status Page to see if the Fuser (Maintenance
kit) is low and needs to be replace; these rollers come with the kit.
The following image shows examples of the roller location for various printers.
Figure : Roller locations for Tray 1 or the multipurpose tray
9. Replace the tray rollers.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not
fan the paper. Return the stack of paper to the tray.
NOTE:
Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This
process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
Figure : Technique for flexing the paper stack