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5. Double-click the wireless network name, then select the Show password check box.
6. If prompted, type your administrator password, and then click OK.
HP Printers - Network Scanner Connection Error (Windows)
This document is for HP multifunction printers connected to a Windows computer on a wired or
wireless network.
When you try to scan, the computer or the scanner is not found or the scan fails. One of the following
communication or connection errors displays and the scan fails.
 An error occurred communicating with the scanning device
 An error occurred while communicating with the HP imaging device
 Computer not found
 No Computer Detected
 Scan to computer is currently unavailable
 Scan to computer no longer activated
 Scan Unsuccessful
 Scanner not found
 Scanner Unreachable
 The scanner could not be initialized
Step 1: Confirm if the issue is also printing-related
The steps in this document resolve communication and connection errors when scanning only.
If the connection error occurs when both printing and scanning, use the following resources to resolve
the issue:
 For wireless connections, go to Guided Solutions: Printer Does Not Maintain Wireless
Connection.
 For wired connections, make sure the cable is connected to the printer Ethernet port and to
an available port on the router. If the green link is not steady and the orange activity light is not
blinking, restart the router, printer, and computer to resolve any network error states.
If you have a connection issue when scanning only, continue to the next step.
Step 2: Restart devices and check driver scan settings
Restarting the computer and printer can restore the lost scan connection.
1. Turn off the printer.
2. Make sure the printer power cord connects directly to an electrical outlet and not through a
surge protector or power strip.
3. Close all running programs on your computer, and then shut down the computer.
4. Turn on the printer.
5. Turn on the computer.