Other Content

6. Search Windows for your printer model name, and then click the printer name in the list of
results.
 If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to
Computer, and then make sure the check box is selected next to Automatically start Scan
to Computer when I log onto Windows.
 If HP Solution Center opens, click Scan Settings to view scan connection status, settings,
and preferences.
 If your printer name is not in the results, skip to the step to install the HP software for
your printer.
7. Try to scan.
If the error persists, continue to the next step.
Step 3: Check the network and printer connection status
Make sure your network is working correctly and the printer is ready for scanning.
1. Make sure the printer is connected to the network.
 Wireless network connection: On the printer, open the Wireless network or Settings menu
to make sure the wireless signal is turned on. Make sure the Wireless icon light is on
and steady.
 Wired network connection: Make sure the cable is connected to the printer Ethernet
port and to an available port on the router. The green link light should be steady, and
the orange activity light should blink.
2. Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers
support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router
broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz
band SSID. If the printer supports 5.0 GHz, connect it to the 5.0 GHz band SSID.
3. On the computer, mouse over the network icon in the notification area to view the network
name and status of the connection.
NOTE:
If you are using a Virtual Private Network (VPN), disconnect from it when trying to scan.