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 If the network shown is not yours (for instance, if you connected to a neighbor's or guest
network), you must reconnect to your own network to scan.
 If the network signal strength is weak, move the computer and printer closer to the
router, position the devices away from large metal objects such as bookcases, and move
away from devices that emit radio signals such as microwaves and cordless phones.
 If the network status is not connected, confirm that your network is working correctly,
and then check the status again. Make sure a check mark displays next to the network
name.
 If an Airplane icon displays, click the icon, slide the Airplane mode slider to Off, and then
connect to your wireless network.
4. Try to scan.
If the error persists, continue to the next step.
Step 4: Run the Print and Scan Doctor
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems.
Download and run HP Print and Scan Doctor to quickly and automatically perform several
troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is
downloaded using your Internet browser's download capabilities.
After the Print and Scan Doctor opens, click Fix Scanning to review a list of issues and fixes.
1. In the Print and Scan Doctor results screen, view the list of actionable results.
 If you see white checkmarks , the printer passed the tests.
 If you see a white wrench , Print and Scan Doctor found an issue and repaired it.
 If you see yellow exclamation points , the test failed and required user action, but the
step was skipped.
 If you see a red X , follow the on-screen instructions to resolve the issue.
2. Click Test Scan or Skip.
 If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to
perform a test scan. Follow the on-screen instructions in the scanning software to perform
the test.
 If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
 If you click Skip and are still experiencing scanning issues, click Support and
Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for
help from other HP customers.
If the error persists, continue to the next step.
Step 5: Uninstall the printer software