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Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.
Do not disconnect the printer from the network when uninstalling the software.
1. Search Windows for uninstall a program, and then click the Uninstall a program Control Panel
setting in the list of results.
2. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes to
confirm the uninstall.
3. Follow the on-screen instructions to complete the software removal.
4. Restart the computer.
Continue to the next step.
Step 6: Reinstall the HP software
Go to HP Customer Support to download the most current version of the full feature software for your
printer.
NOTE:
As an alternative, you can use the software disc if it supports the operating system installed on your
computer.
1. Turn on the printer.
2. If your printer is connected to the computer with a USB cable, disconnect the cable from the
printer. The software installation prompts you to connect the cable if needed.
3. Go to HP Customer Support - Software and Driver Downloads.
4. If a Let's identify your product to get started page displays, click Printer, type your printer model
number, and then click Submit.
The software results page for your printer displays with the default operating system selected.
5. If you need to change the operating system, click Change, select your version, and then
click Change.
6. Under the Driver heading, click Download.
7. During the installation, select the Typical or Recommended type of installation when prompted
by the software installer.
If the error persists, continue to the next step.
Step 7: Check Windows Image Acquisition settings
Windows Image Acquisition (WIA) is a service in the Windows operating system that supports
communication between the computer and scanners. If WIA is not activated, scan jobs can fail.
1. Search Windows for view local services, and then click the View local services Control panel
setting in the list of results.
The Services window opens.