LaserJet Pro MFP M129-M132, LaserJet Ultra MFP M133-M134 User Guide M129-M134 www.hp.
HP LaserJet Pro MFP M129-M132, LaserJet Ultra MFP M133-M134 User Guide
Copyright and License Trademark Credits © Copyright 2016 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................... 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................
Ordering ............................................................................................................................................. 24 Supplies and accessories .................................................................................................................. 24 Customer self-repair parts ............................................................................................................... 24 Configure the HP toner-cartridge-protection supply settings .............
Introduction ....................................................................................................................................... 53 Wi-Fi Direct (wireless models only) .................................................................................................. 53 Enable or disable Wi-Fi Direct ......................................................................................... 55 Change the printer Wi-Fi Direct name .............................................................
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) .......................................................................................................................................... 81 Step one: Access the HP Embedded Web Server (EWS) ................................................. 81 Step two: Configure the Scan to Network Folder feature .............................................. 82 Set up the Scan to Network Folder feature on a Mac ................
Open HP Utility ................................................................................................................................ 108 HP Utility features ........................................................................................................................... 108 Configure IP network settings ........................................................................................................................... 110 Introduction ............................................
Paper jam locations ........................................................................................................................ 141 Experiencing frequent or recurring paper jams? ............................................................................ 141 Clear paper jams in the input tray .................................................................................................. 144 Clear paper jams in the toner-cartridge area ........................................................
The computer is using the incorrect IP address for the printer ..................................................... 173 The computer is unable to communicate with the printer ............................................................ 173 The printer is using incorrect link speed settings for the network ................................................ 174 New software programs might be causing compatibility problems .............................................
x ENWW
1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM129MFP.
Printer views Printer front view 7 8 1 2 3 4 ? 6 5 2 1 Output bin and top cover (toner cartridge access) 2 Output bin extension 3 Power on/off button 4 Input tray 5 Control panel (tilts up for easier viewing and type varies by model) 6 Scanner 7 Document feeder 8 Document feeder input tray Chapter 1 Printer overview ENWW
Printer back view 4 3 2 1 1 I/O ports 2 Power cable connector 3 Slot for cable-type security lock 4 Serial number and printer number label Interface ports 1 2 3 4 1 ENWW USB interface port Printer views 3
2 Ethernet port (network models only) 3 Fax "line in" port for attaching the fax phone line to the product (fax models only) 4 Telephone "line out" port for attaching an extension phone, answering machine, or other device (fax models only) LED control-panel view (M130a, M132a, M133a, M134a models) 1 9 2 8 3 7 4 6 1 Control panel LED display 2 Up arrow 3 Down arrow 4 5 6 4 button button Start Copy Cancel button button This screen displays numerical information for copy jobs.
2-line LCD control-panel view (M130nw, M132nw, M132snw models) 1 2 3 4 14 13 5 12 6 7 11 1 2-line control panel display 2 Left arrow 3 OK button button Right arrow 5 button Wireless (wireless models only) 6 Cancel 8 9 9 8 This screen displays menus and printer information. Use this button to navigate through the menus or to decrease a value that appears on the display. Use the OK button for the following actions: 4 7 10 button button ● Open the control-panel menus.
11 Setup 12 Back arrow "/> button button LED 13 Ready 14 Attention LED Use this button to open the Setup menu. Use this button for the following actions: ● Exit the control-panel menus. ● Scroll back to a previous menu in a submenu list. ● Scroll back to a previous menu item in a submenu list (without saving changes to the menu item). The Ready light glows without blinking when the printer is ready to print. It blinks when the printer is receiving print data or canceling a print job.
4 Right arrow 5 Cancel 6 7 button button Start Copy Use this button to navigate through the menus or to increase a value that appears on the display. Use this button to cancel a print job or to exit the control panel menus. button Use this button to start a copy job. Use this button to set the number of copies to be produced. Number of Copies button 8 Use this button to adjust the darkness setting for the current copy job.
Touchscreen control panel view (M130fw, M132fw models) 1 2 3 4 5 1 Back button Returns to the previous screen 2 Home button Provides access to the Home screen 3 Help button Provides access to the control-panel help system 4 Color touchscreen Provides access to menus, help animations, and printer information. 5 Home page screen indicator The display indicates which Home screen the control panel is currently displaying.
Home screen layout 1 2 4 3 5 6 7 8 9 1 Reset button Touch this button to reset any temporary job settings to the default printer settings. 2 Connection Information button Touch this button to open the Connection Information menu, which provides network information. The button appears as either a wired network icon or a wireless network icon , depending on the type of network to which the printer is connected.
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. 10 Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Touch Setup Swipe Touch the screen and then move the finger horizontally to scroll the screen sideways.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM129MFP. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment range Technical specifications See www.hp.com/support/ljM129MFP for current information.
Supported operating systems The following information applies to the printer-specific Windows PCLmS and OS X print drivers. Windows: The HP Software Installer installs the PCLm.S, PCLmS, or PCLm-S driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. OS X: Mac computers are supported with this printer. Download HP Easy Start either from the printer installation CD or from 123.hp.
Operating system Print driver installed Windows Server 2008, 32-bit and 64-bit The HP PCLm.S printer-specific print driver is installed for this operating system as part of the basic software installation. Windows Server 2008, R2, 64bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.
Printer dimensions 1 1 ? 3 2 3 2 Printer fully closed Printer fully open 1. Height 231 mm (9.1 in) 388 mm (15.3 in) 2. Width 398 mm (15.7 in) 398 mm (15.7 in) 3. Depth 288 mm (11.3 in) 482 mm (19 in) Weight (with cartridges) 9.1 kg (20 lb) to 9.33 kg (20.5 lb) 1 1 3 14 2 3 2 Printer fully closed Printer fully open 1. Height 279.5 mm (11 in) 423.7 mm (16.7 in) 2. Width 423 mm (16.6 in) 423 mm (16.6 in) 3. Depth 288.6 mm (11.4 in) 511 mm (20.
Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM129MFP for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty. Operating-environment range ENWW Environment Recommended Allowed Temperature 15° to 27°C (59° to 80.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM129MFP for HP's all-inclusive help for the printer.
2 Paper trays ● Load the input tray ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM129MFP.
Load the input tray Introduction The following information describes how to load paper in the input tray. This tray holds up to 150 sheets of 75 g/m2 (20 lb) paper. Load paper into the input tray NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. 18 1. If it is not already open, open the input tray. 2.
3. Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below. 4. Adjust the paper guides inward until they are snug against the paper.
Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or 2-sided printing Face-up Top edge leading into the product 123 Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the product 123 20 Chapter 2 Paper trays ENWW
Load and print envelopes Introduction The following information describes how to print and load envelopes. For the best performance, only 5 mm (. 2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be loaded into the input tray. To print envelopes, follow these steps to select the correct settings in the print driver. Print envelopes 1. From the software program, select the Print option. 2.
22 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Configure the HP toner-cartridge-protection supply settings ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM129MFP.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
Item Description Self-replacement options Part number Telephone handset Telephone handset assembly for China Mandatory G3Q59-60131CN ADF replaceable film assembly Replacement film for ADF scan window Mandatory RM2-1185-000CN ENWW Order supplies, accessories, and parts 25
Configure the HP toner-cartridge-protection supply settings ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft.
3. ● System Setup ● Supply Settings ● Cartridge Policy Select Off. Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature 1. Open the HP EWS. a. LED control panels: Open the HP Printer Assistant. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant.
● System Setup ● Supply Settings ● Cartridge Protection 3. Select Protect Cartridges. 4. When the printer prompts to confirm, select Continue to enable the feature. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the Cartridge Protection feature before installing the new cartridge.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab. 3. From the left navigation pane, select Supply Settings. 4.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab. 3. From the left navigation pane, select Supply Settings. 4.
Replace the toner cartridge ● Introduction ● Toner-cartridge and imaging-drum information ● Replace the toner cartridge (M129-M132 models) ● Replace the toner cartridge (M133-M134 models) ● Replace the imaging drum (M129-M132 models) ● Replace the imaging drum (M133-M134 models) Introduction The following information provides details about the toner cartridge and imaging drum for the printer, and it includes instructions to replace them.
1 2 1 3 2 3 1 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems. 2 Memory chip 3 Toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Replace the toner cartridge (M129-M132 models) 1. Lift the scanner assembly, and then open the top cover.
34 2. Remove the used toner cartridge from the printer. 3. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 4. Remove the new toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.
5. Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated. 6. Close the top cover, and then lower the scanner assembly. 1 2 Replace the toner cartridge (M133-M134 models) 1. Lift the scanner assembly, and then open the top cover.
2. Rotate the used toner cartridge to the unlock position. 3. Remove the used toner cartridge from the printer. 4. Remove the new imaging drum and cartridge package from the box, and then release the packaging.
5. Remove the cartridge from the protective bag. 6. Align the arrow on the new toner cartridge with the unlock icon on the imaging drum, and then put in the new toner cartridge.
7. Rotate the new toner cartridge to the lock position. 8. Close the top cover, and then lower the scanner assembly. 1 2 Replace the imaging drum (M129-M132 models) 1. Life the scanner assembly, and then open the top cover.
2. Temporarily remove the toner cartridge from the printer. 3. Remove the used imaging drum from the printer. 4. Remove the new imaging-drum package from the box, and then release the packaging.
40 5. Remove the drum from the protective bag. 6. Align the new imaging drum with the tracks inside the printer, and install the new imaging drum until it is firmly seated.
7. Reinstall the temporarily removed toner cartridge. 8. Close the top cover, and then lower the scanner assembly. 1 2 Replace the imaging drum (M133-M134 models) 1. Lift the scanner assembly, and then open the top cover.
2. Remove the used imaging drum (including the used toner cartridge) from the printer. NOTE: The toner cartridge is also "very low", and it should be replaced at this time. 3. Remove the new imaging drum and cartridge package from the box, and then release the packaging. 1 2 4. 42 Remove the new imaging drum and cartridge from the protective bag.
5. Align the new imaging drum and cartridge with the tracks inside the printer, and install the new supply until it is firmly seated. NOTE: A new toner cartridge, ready for use, is attached to the new imaging drum. 6. Close the top cover, and then lower the scanner assembly.
44 Chapter 3 Supplies, accessories, and parts ENWW
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM129MFP.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Click or tap the Layout tab. 4. Select the correct Orientation option from the drop-down list. 5. Select the correct number of pages per sheet from the Pages per sheet drop-down list, and then click or tap the Advanced button. 6. Select the correct Pages per Sheet Layout option from the drop-down list. 7.
Additional print tasks Go to www.hp.com/support/ljM129MFP.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs. 4. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver.
Select the paper type (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Open the menus drop-down list or click Show Details, and then click the Finishing menu. NOTE: The name of the item varies for different software programs. ENWW 4. Select a type from the Media-type drop-down list. 5. Click the Print button.
Additional print tasks Go to www.hp.com/support/ljM129MFP.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/ go/LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
3. ● Network Setup ● Wireless Menu ● Wi-Fi Direct Choose one of the following connection methods: ● Automatic: Choosing this option sets the password to 12345678. ● Manual: Choosing this option generates a secure, randomly generated password. 4. On the mobile device, open the Wi-Fi or Wi-Fi Direct menu. 5. From the list of available networks, select the printer name. NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal.
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide a personal identification number (PIN) — displayed on the printer control panel — as a password on the mobile device.
1. 2-line control panels: On the printer control panel, press the Setup Network Setup menu. button, and then open the Touchscreen control panels: From the Home screen on the printer control panel, select the Connection Information button. 2. Open the following menus: 3. ● Wi-Fi Direct ● Settings (touchscreen control panels only) ● On/Off Touch the On menu item. Touching the Off button disables Wi-Fi Direct printing.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Step two: Change the Wi-Fi Direct name 1. Click the Networking tab. 2.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 3. Click the HP Web Services tab, and then click Enable.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud. Go to www.hp.com/go/eprintsoftware for drivers and information. NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage. NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver. NOTE: HP ePrint Software does not support USB printing.
60 Chapter 4 Print ENWW
5 Copy ● Make a copy ● Copy on both sides (duplex) ● Additional copy tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM129MFP.
Make a copy NOTE: The steps vary according to the type of control panel. 1 2 3 1 LED control panel 2 2-line control panel 3 Touchscreen control panel LED control panels: 1. Load the document on the scanner glass according to the indicators on the printer. 2. Press the Copy Menu 3. button to choose any of the following copy settings. ● Select the Number of Copies setting, and then use the arrow keys to adjust the number of copies.
4. Press the Number of Copies button, and then use the arrow keys to adjust the number of copies. Press the OK button. 5. Press the Start Copy button to start copying. Touchscreen control panels: ENWW 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer control panel, touch the Copy 3. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to and touch the Optimize button.
Copy on both sides (duplex) Copy on both sides manually 64 1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upperleft corner of the glass. Close the scanner. 2. Press the Start Copy 3. Retrieve the printed page from the output bin, and place it with the printed-side facing down, top edge first in the input tray. 4. Flip the original document on the scanner glass to copy the second side. 5. Press the Start Copy 6.
Additional copy tasks Go to www.hp.com/support/ljM129MFP.
66 Chapter 5 Copy ENWW
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Easy Scan software (OS X) ● Set up the Scan to E-mail feature (touchscreen models only) ● Set up the Scan to Network Folder feature (touchscreen models only) ● Scan to email (touchscreen models only) ● Scan to a network folder (touchscreen models only) ● Additional scan tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1. 68 Open the HP Printer Assistant. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Scan by using the HP Easy Scan software (OS X) Use the HP Easy Scan software to initiate scanning from software on your computer. ENWW 1. Load the document in the document feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Easy Scan, which is located in the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.
Set up the Scan to E-mail feature (touchscreen models only) ● Introduction ● Before you begin ● Method one: Use the Scan to Email Wizard (Windows) ● Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ● Set up the Scan to E-mail feature on a Mac Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses.
2. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant.
12. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration. 13. When the Congratulations message displays, click Finish to complete the configuration. 14. The Outgoing Email Profiles dialog now shows the newly added sender email profile. Click Close to exit the wizard.
a. In the SMTP Server field, enter the address of the SMTP server. b. In the SMTP Port field, enter the SMTP port number. NOTE: In most cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a. In the Contact Name field, enter the name of the new email contact. b. In the Contact E-mail Address, enter the email address of the new email contact. c. Click Add/Edit. To create an email group, complete the following task: a. Click New Group. b.
Set up the Scan to E-mail feature on a Mac ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Scan to E-mail feature ● Step three: Add contacts to the E-mail Address Book ● Step four: Configure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) Use one of the following methods to open the Embedded Web Server (EWS) interface. Method one: Use a web browser to open the HP Embedded Web Server (EWS) 1.
8. a. In the Your E-mail Address field, enter the sender’s email address for the new outgoing email profile. b. In the Display Name field, enter the sender’s name. This is the name that will display on the printer control panel. In the SMTP Server Settings area, complete the following fields: a. In the SMTP Server field, enter the address of the SMTP server. b. In the SMTP Port field, enter the SMTP port number. NOTE: In most cases, the default port number does not need to be changed.
● Save and Test: Select this option to save the information and test the connection. ● Save Only: Select this option to save the information without testing the connection. ● Cancel: Select this option to quit the configuration without saving. Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a.
c. 78 Chapter 6 Scan iv. From the Output Color drop-down, select Black & White or Color. v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan). Click Apply.
Set up the Scan to Network Folder feature (touchscreen models only) ● Introduction ● Before you begin ● Method one: Use the Scan to Network Folder Wizard (Windows) ● Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ● Set up the Scan to Network Folder feature on a Mac Introduction The printer has a feature that enables it to scan a document and save it to a network folder.
2. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant.
7. To require a PIN to be entered on the printer control panel before the printer can send a scanned document to a network folder, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field. Click Next. NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent to the network folder. 8. On the 2.
Step two: Configure the Scan to Network Folder feature 1. In the HP EWS, click the System tab. 2. On the left navigation pane, click the Administration link. 3. In the Enabled Features area, set the Scan to Network Folder option to On. 4. Click the Scan tab. 5. On the left navigation pane, make sure that the Network Folder Setup link is highlighted. The Scan to Network Folder page should be displayed. 6. On the Network Folder Configuration page, click the New button. 7.
Set up the Scan to Network Folder feature on a Mac ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Scan to Network Folder feature Step one: Access the HP Embedded Web Server (EWS) Use one of the following methods to open the Embedded Web Server (EWS) interface. Method one: Use a web browser to open the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name. 2.
8. a. In the Display Name field, enter the name to display for the folder. b. In the Network Path field, enter the network path to the folder. c. In the Username field, enter the user name needed to access the folder on the network. d. In the Password field, enter the password needed to access the folder on the network.
Scan to email (touchscreen models only) Use the printer control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2.
Scan to a network folder (touchscreen models only) Use the printer control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2.
Additional scan tasks Go to www.hp.com/support/ljM129MFP.
88 Chapter 6 Scan ENWW
7 Fax ● Set up to send and receive faxes ● Send a fax ● Additional fax tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM129MFP.
Set up to send and receive faxes ● Before starting ● Step 1: Identify the phone connection type ● Step 2: Set up the fax ● Step 3: Configure the fax time, date, and header ● Step 4: Run a fax test Before starting Make sure that the printer was fully set up before connecting the fax service. NOTE: Use the telephone cable and any adapters that shipped with the printer to connect the printer to the telephone jack.
● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system ● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider Step 2: Set up the fax Click the link below that best describes the environment in which the printer will be sending and receiving faxes, and follow the setup instructions.
3. d. Select the Basic Setup menu. e. Select the Answer Mode setting. f. Select the Automatic option. Continue to Step 3: Configure the fax time, date, and header on page 94. Shared voice/fax line Follow these steps to set up the printer on a shared voice/fax line. 1. Disconnect any devices that are connected to the telephone jack. 2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
6. c. Select the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select On. Continue to Step 3: Configure the fax time, date, and header on page 94. Shared voice/fax line with an answering machine Follow these steps to set up the printer on a shared voice/fax line with an answering machine. 1. Disconnect any devices that are connected to the telephone jack. 2. Remove the plug from the telephone line out port on the rear of the printer. 3.
5. 6. 7. Configure the rings to answer setting on the printer. a. Turn the printer on. b. From the control panel, open the Setup menu. c. Select the Fax Setup menu. d. Select the Basic Setup menu. e. Select the Rings to Answer option. f. Use the numeric keypad on the printer control panel to set the number of rings to 5 or more, and then select OK. Set the printer to answer fax calls automatically. a. From the control panel, open the Setup menu. b. Select the Fax Setup menu. c.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant. 2.
b. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant.
Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder (document feeder models only) ● Use speed dials and group-dial entries ● Send a fax from the software ● Send a fax from a third-party software program, such as Microsoft Word Fax from the flatbed scanner 1. Place the document face-down on the scanner glass. 2. From the Home screen on the printer control panel, touch the Fax icon. 3. Use the keypad to enter the fax number. 4. Touch the Start Fax button. 5.
Fax from the document feeder (document feeder models only) 1. Insert the originals into the document feeder face-up. CAUTION: To prevent damage to the printer, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. 123 Adjust the paper guides until they are snug against the paper. 123 3. From the Home screen on the printer control panel, touch the Fax icon. 4.
2. From the Home screen on the printer control panel, touch the Fax icon. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a fax from the software The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Open the HP Printer Assistant. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Additional fax tasks Go to www.hp.com/support/ljM129MFP.
8 Manage the printer ● Use HP Web Services applications (touchscreen models only) ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● Update the firmware For more information: The following information is correct at the time of publication.
Use HP Web Services applications (touchscreen models only) HP Web Services applications provide useful content that can be automatically downloaded from the Internet to the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document storage. To activate these applications and schedule the downloads, go to the HP Connected website at www.hpconnected.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use the Device Setup & Software shortcut on your computer desktop to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
1 2 1 2-line control panel 2 Touchscreen control panel 1. 2-line control panels: On the printer control panel, press the Setup button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network WiFi ON 2. button to display the IP address or host name.
Tab or section Description System tab ● Device Information: Provides basic printer and company information. Provides the ability to configure the printer from your computer. ● Paper Setup: Change the default paper-handling settings for the printer. ● Print Quality: Change the default print-quality settings for the printer. ● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down.
Tab or section Description Networking tab Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi Direct functionality. This tab does not appear if the printer is directly connected to a computer. (Network-connected printers only) Provides the ability to change network settings from your computer.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from a computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the Applications folder. 2. Select HP, and then select HP Utility.
Item Description HP Connected Access the HP Connected website. Message Center Display error events that have occurred with the printer. Duplex Mode Turn on the automatic two-sided printing mode. (Duplex printers only) Network Settings (Network-connected printers only) Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings. Supplies Management Configure how the printer should behave when supplies are nearing the end of their estimated life.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed setting Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Networking tab to obtain network information. Change settings as needed.
3. On the Device Information page, the default printer name is in the Device Description field. You can change this name to uniquely identify this printer. NOTE: Completing the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. NOTE: The steps vary according to the type of control panel.
5. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 6. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes button to confirm. Link speed setting NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed of the print server must match the network hub. For most situations, leave the printer in automatic mode.
4. ● 100TX Full: 100 Mbps, full-duplex operation ● 100TX Half: 100 Mbps, half-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation Touch the Save button, or press the OK button. The printer turns off and then on.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
2-line and touchscreen control panels: a. 2-line control panels: On the printer control panel, press the Setup button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON b. button to display the IP address or host name.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After Inactivity setting ● Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
Set the Sleep/Auto Off After Inactivity setting Use the control panel menus to set the amount of idle time before the printer enters sleep mode. Complete the following procedure to change the Sleep/Auto Off After setting: NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel 3 Touchscreen control panel 3 LED control panels: 1. Open the HP Embedded Web Server (EWS): a. b. Open the HP Printer Assistant. ● Windows 8.
3. ● System Setup ● Energy Settings ● Sleep/Auto Off After Use the arrow keys to select the time for the Sleep/Auto Off delay, and then press the OK button. Select the time for the Sleep/Auto Off After delay. Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power Use the control panel menus to set the amount of time before the printer shuts down. NOTE: After the printer shuts down, the power consumption is 1 watt or less.
NOTE: The default value is 4 hours. 2-line and touchscreen control panels: 1. On the printer control panel, open the Setup menu. 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Shut Down After Select the time for the Shut Down After delay. NOTE: The default value is 4 hours. Set the Delay Shut Down setting Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed.
b. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.
Set the Allow Updates option to YES, and then set the Automatic Check option to ON. Touchscreen control panels: 1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection. NOTE: The printer must be connected to the internet to update the firmware via a network connection. 2. From the Home screen on the printer control panel, touch the Setup button. 3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
124 Chapter 8 Manage the printer ENWW
9 Solve problems ● Customer support ● Interpret control-panel light patterns (LED control panels only) ● Control panel help system (touchscreen models only) ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ● Product does not pick up paper or misfeeds ● Clear paper jams ● Clean the ADF replaceable film assembly ● Improve print quality ● Improve copy and scan image quality ● Improve fax image qualit
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM129MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Interpret control-panel light patterns (LED control panels only) If the printer requires user confirmation, the LED control panel alternates between Go and a two-digit status code. If the printer requires attention, the LED control panel alternates between Er and a two-digit error code. Use the table below to determine any issues with the printer.
Table 9-2 Control-panel light patterns (continued) Light status Error code State of the printer Action Er/83 The printer has canceled a bad code signature upgrade. Press Start Copy to continue. Er/90 The printer has experienced an engine cable error. Press Start Copy to continue. If the error persists, contact HP customer support. Er/91 The printer has experienced a scanner cable error. Press Start Copy to continue. If the error persists, contact HP customer support.
Table 9-2 Control-panel light patterns (continued) Light status The Attention and Ready lights are on. Error code State of the printer Action Er/20 The cartridge sensor has experienced an error. Replace the toner cartridge. Er/30 The printer has experienced a fatal error from which it cannot recover. 1. Turn off the printer or disconnect the power cord from the printer. 2. Wait 30 seconds, and then turn on the printer or reconnect the power cord to the printer. Er/51 3.
Control panel help system (touchscreen models only) The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. NOTE: The steps vary according to the type of control panel.
2-line and touchscreen control panels: 1. On the printer control panel, open the Setup menu. 2. Open the Service menu. 3. Select Restore Defaults. The printer automatically restarts.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining may vary.
b. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the cartridge, but print quality might degrade. Order supplies ENWW Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider.
Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
Figure 9-2 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 3. Close the document feeder access cover.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product.
NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel 3 Touchscreen control panel 3 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the tray is configured for the correct paper size and type on the printer control panel. Adjust paper settings if necessary. LED control panels: a. Open the HP Embedded Web Server (EWS): i. ii. Open the HP Printer Assistant.
c. Select the tray from the list. d. Select Paper Type and then select the type of paper that is in the tray. e. Select Paper Size and then select the size of paper that is in the tray. 3. Turn the printer off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the printer. LED control panels: a. Open the HP Printer Assistant. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Clear paper jams in the input tray When a jam occurs, the Attention light blinks repeatedly on LED control panels, and a jam message displays on 2-line and touchscreen control panels. 1. Remove any loose paper from the input tray. 2. Lift the scanner assembly, and then open the top cover. 1 3. 2 Remove the toner cartridge. NOTE: M133-M134 models: Remove the imaging drum and toner cartridge as one unit.
4. Remove the imaging drum. 5. Remove any visible jammed paper in the input tray area. Use both hands to remove jammed paper to avoid tearing the paper. 6. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
7. Insert the imaging drum into the printer. NOTE: M133-M134 models: Install the imaging drum and toner cartridge as one unit. 8. Insert the toner cartridge. 9. Close the top cover, and then lower the scanner assembly. 2 1 Clear paper jams in the toner-cartridge area When a jam occurs, the Attention light blinks repeatedly on LED control panels, and a jam message displays on 2-line and touchscreen control panels.
1. Lift the scanner assembly, and then open the top cover. 1 2. 2 Remove the toner cartridge. NOTE: M133-M134 models: Remove the imaging drum and toner cartridge as one unit. 3. Remove the imaging drum.
4. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper. 5. Insert the imaging drum into the printer. NOTE: M133-M134 models: Install the imaging drum and toner cartridge as one unit.
6. Insert the toner cartridge. 7. Close the top cover, and then lower the scanner assembly. 2 1 Clear paper jams in the output bin When a jam occurs, the Attention light blinks repeatedly on LED control panels, and a jam message displays on 2-line and touchscreen control panels. 1. Remove any visible jammed paper from the output bin area. Use both hands to remove jammed paper to avoid tearing the paper.
2. Lift the scanner assembly, and then open the top cover. 1 3. 2 Remove the toner cartridge. NOTE: M133-M134 models: Remove the imaging drum and toner cartridge as one unit. 4. Remove the imaging drum.
5. Remove any jammed paper from the tonercartridge area. 6. Insert the imaging drum into the printer. NOTE: M133-M134 models: Install the imaging drum and toner cartridge as one unit.
7. Insert the toner cartridge. 8. Close the top cover, and then lower the scanner assembly. 2 1 Clear paper jams in the document feeder (document feeder models only) When a jam occurs, a jam message displays on the printer control panel. 1. Remove any loose paper from the input tray of the document feeder.
2. Remove any jammed paper visible in the input tray area. Use both hands to remove jammed paper to avoid tearing the paper. 3. Lift the jam-access cover in the document feeder.
4. Remove any jammed paper. 5. Close the jam-access cover.
Clean the ADF replaceable film assembly Over time, specks of debris might collect on the automatic document feeder (ADF) glass strip and replaceable film assembly, which can affect performance. Use the following procedure to clean the glass and film assembly. 1. Open the scanner lid, and then locate the ADF replaceable film assembly. 1 2 2. Use two slots to pry the film assembly away from the scanner body. 3. Slide the assembly in the direction indicated to remove it.
4. Clean the glass strip and the film assembly with a lint-free cloth. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 5. Reinstall the film assembly. Make sure that the film slides underneath the tabs on each end of the scanner body. 6. Close the scanner lid.
Improve print quality Introduction If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
1 2 1 LED control panel 2 2-line control panel 3 Touchscreen control panel 3 Step one: Print the supplies status page (LED control panels) 1. Press and hold the Start Copy 2. Release the Start Copy button until the Ready light begins blinking. button. The supplies status page prints with the printer configuration page. Step one: Print the supplies status page (2-line and touchscreen control panels) 1. On the printer control panel, open the Setup menu. 2. Open the Reports menu. 3.
Clean the printer Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page. NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 2-line control panel 3 Touchscreen control panel 3 LED control panels: 1.
3. ● Service ● Cleaning Page Load plain letter or A4 paper when you are prompted, and then press the OK button. A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the page that prints. Visually inspect the toner cartridge and imaging drum Follow these steps to inspect each toner cartridge and imaging drum. 1. Remove the toner cartridge and imaging drum from the printer. 2. Check the memory chip for damage. 3.
● Place the printer on a sturdy, level surface. ● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. ● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
b. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant.
Improve copy and scan image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Optimize for text or pictures ● Edge-to-edge copying ● Clean the pickup rollers and separation pad in the document feeder Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals.
1 2 1 LED control panel 2 2-line control panel 3 Touchscreen control panel 3 LED control panels 1. Open the HP Embedded Web Server (EWS): a. b. Open the HP Printer Assistant. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Touchscreen control panels 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: ● System Setup ● Paper Setup button. 3. Select the Paper Size option, and then touch the name of the paper size that is in the input tray. 4. Select the Paper Type option, and then touch the name of the paper type that is in the input tray. Optimize for text or pictures NOTE: The steps vary according to the type of control panel.
4. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. Change the necessary settings, and then click Apply. 2-line control panels 1. On the printer control panel, press the Copy Menu 2. To optimize copy quality for different types of documents, use the arrow keys to select the Optimize menu, and then press the OK button. The following copy-quality settings are available: button.
1. Open the document-feeder access cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 3. Close the document feeder access cover.
Improve fax image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue.
1 2 1 2-line control panel 2 Touchscreen control panel 2-line control panels button. 1. On the printer control panel, press the Setup 2. Select Fax Setup. 3. Select Send Fax Setup, and then select Def. Resolution. 4. Select the desired resolution setting, and then press OK. Touchscreen control panels 1. From the Home screen on the printer control panel, touch the Setup 2. Select Fax Setup. 3. Select Advanced Setup, and then select Fax Resolution. 4.
1 2-line control panel 2 Touchscreen control panel 2-line control panels 1. On the printer control panel, press the Setup 2. Select Fax Setup, and then select All Faxes. 3. Select Error Correction, and then select On. button. Touchscreen control panels 1. From the Home screen on the printer control panel, touch the Setup 2. Select Service, and then select Fax Service. 3. Select Error Correction, and then select On. button.
Touchscreen control panels 1. From the Home screen on the printer control panel, touch the Setup 2. Select Fax Setup, and then select Advanced Setup. 3. Select Fit to Page, and then select On. button. Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder access cover.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 3. Close the document feeder access cover. Send to a different fax machine Try sending the fax to a different fax machine.
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour. The printer does not print after the wireless configuration completes 1. Make sure that the printer is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3.
The wireless printer loses communication when connected to a VPN Typically, you cannot connect to a VPN and other networks at the same time. ● The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning 1. Make sure that the network cable is not connected. 2.
1 2-line control panel 2 Touchscreen control panel 2-line control panels 1. On the printer control panel, press the Setup 2. Open the following menus: 3. ● Self Diagnostics ● Run Wireless Test button. Press the OK button to start the test. The printer prints a test page that shows test results. Touchscreen control panels 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the icon to open the menu. Setup 2. Scroll to and select Self Diagnostics.
Solve fax problems Introduction Use the fax troubleshooting information to help resolve issues. ● Fax troubleshooting checklist ● Solve general fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the printer is connected directly to the wall phone port. Disconnect all other devices that are connected to the printer. 1.
NOTE: Make sure to use the firmware update utility that is specific to the printer model. e. Click Download, click Run, and then click Run again. f. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. g. 4. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.
Faxes are sending slowly The printer is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction setting. 2-line control panels a. On the printer control panel, press the Setup b. Select Fax Setup, and then select All Faxes. c. Select Error Correction, and then select Off. button. Touchscreen control panels a.
c. Select Send Fax Setup, and then select Def. Resolution. d. Select the desired resolution setting, and then press OK . Touchscreen control panels a. From the Home screen on the printer control panel, touch the Setup b. Select Fax Setup. c. Select Advanced Setup, and then select Fax Resolution. d. Select the desired resolution setting, and then touch OK. button. Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes.
● Check the toner cartridges and replace if necessary. ● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax. Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. 2-line control panels button. a. On the printer control panel, press the Setup b. Select System Setup, and then select Paper Setup. c. Select Def.
184 Chapter 9 Solve problems ENWW
Index quality, adjusting 65 setting paper size and type single copies 62 two-sided documents 64 customer support online 126 A accessories ordering 24 part numbers 24 acoustic specifications 15 AirPrint 59 Android devices printing from 59 applications downloading 102 Apps menu 102 B bin, output clear jams 149 browser requirements HP Embedded Web Server 104 C cartridge replacing 32, 35 cartridge policy 26 checklist fax troubleshooting 179 wireless connectivity 175 cleaning document feeder glass 155 glass
HP ePrint software 58 HP EWS, using 104 HP Scan software (Windows) 68 HP Utility 108 HP Utility for Mac Bonjour 108 features 108 HP Utility, Mac 108 HP Web Services applications 102 enabling 102 memory chip (toner) locating 32 Microsoft Word, faxing from 99 mobile printing Android devices 59 mobile printing solutions 11 mobile printing, software supported 13 multiple pages per sheet printing (Mac) 50 printing (Windows) 47 I image quality check toner-cartridge status 157 imaging drum components 38 replacin
scanning from HP Easy Scan software (OS X) 69 from HP Scan software (Windows) 68 sending faxes from software 99 settings factory-set defaults, restoring 131 shut down after delay setting 119 sleep delay setting 118 software HP Utility 108 sending faxes 99 solve problems fax 180 specifications electrical and acoustic 15 speed dials programming 98 staple cartridges part numbers 24 status control panel lights 127 HP Utility, Mac 108 supplies low threshold settings 133 ordering 24 part numbers 24 replacing imag
188 Index ENWW