HP Pavilion g4 Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Intel Centrino, Intel Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows 7 are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 6 Display .................................................................................................................................................. 6 Top .....................
Optical drive ....................................................................................................................... 36 Hard drive .......................................................................................................................... 39 Memory module ................................................................................................................. 41 WLAN module ...............................................................................................
What you need to know ..................................................................................... 86 Creating a system restore point ........................................................................ 86 Backing up system and personal information .................................................................... 86 Tips for a successful backup ............................................................................. 87 What you need to know ..............................................
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1 Product description Category Description Product Name HP Pavilion g4 Notebook PC Processors Next Generation Intel® Core™ i7 processors: Intel Core i7-3612QM (2.1 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6.0 MB L3 cache, quad core, 35 W) Intel Core i7-3520M (2.9 GHz, SC turbo up to 3.6 GHz, 1600 MHz/4 MB L3 cache, dual core, 35 W) Next Generation Intel Core i5 processors: Intel Core i5-3320M (2.6 GHz, SC turbo up to 3.3 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) Intel Core i5-3210M (2.
Category Description Switchable discrete graphics: Display panel ● AMD Radeon HD 7670M with 2 GB of dedicated video memory (128 MB × 16 DDR3 @ 900 MHz × 8 modules); 128 bit M2 package, supports HD Decode, DX11, HDMI, and PX5 ● AMD Radeon HD 7670M with 1 GB of dedicated video memory (64 MB × 16 DDR3 @ 900 MHz × 8 modules); 128 bit M2 package, supports HD Decode, DX11, HDMI, and PX5 35.6 cm (14.
Category Description 12.
Category Description Ports ● Audio-in (digital microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting up to 1920×1200 @ 60Hz, 24 bits per pixel (bpp) ● HP Smart AC power adapter ● RJ-45 (Ethernet, includes link and activity lights) ● USB 3.0 (2 ports) ● USB 2.
Category Description Operating system Preinstalled: Serviceability ● Windows 7® Professional 64 bit ● Windows 7 Home Premium 64 bit ● Windows 7 Home Basic 64 bit ● FreeDOS ● SUSE Linux End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory modules (2) ● Optical drive ● WLAN module 5
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLAN devices. (2) Internal microphone Records sound. (3) Webcam Records video and captures still photographs. . (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Top Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep (or Suspend). ● When the computer is in the Sleep (or Suspend) state, press the button briefly to exit Sleep (or Suspend). ● When the computer is in Hibernation, press the button down briefly to exit Hibernation.
Keys Component 8 Description (1) esc key Displays system information when pressed in combination with the fn key (select models only). (2) fn key Displays system information when pressed in combination with the esc key (select models only). (3) Operating system logo key Displays the operating system menu. (4) Action keys Execute frequently used system functions. (5) Operating system applications key Displays a shortcut menu for items beneath the cursor.
Lights Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep (or Suspend) state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (2) Caps lock light White: Caps lock is on, which switches the keys to all capital letters.
TouchPad Component 10 Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is off (select models only). ● Off: The TouchPad is on (select models only). (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
Right side Component Description (1) Optical drive Reads and writes to an optical disc. (2) Optical drive light ● Green or amber: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep (or Suspend) state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Bottom components Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. 14 Item Description Function (1) Product name This is the model name for the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product. (3) Product part number This number provides specific information about the product's hardware components.
Computer major components Computer major components 15
Item Component (1) 35.6 cm (14.
Item Component Spare part number ● Bright purple (modern mesh pattern) 680573-001 ● Linen white (butterfly blossom pattern) 689467-001 ● Linen white (modern mesh pattern) 684474-001 ● Ruby red (modern mesh pattern) 680574-001 ● Sparkling black 680576-001 ● Winter blue (modern mesh pattern) 680575-001 (4) Power button board (includes cable) 680560-001 (5) TouchPad LED board (includes cable) 683848-001 (6) TouchPad button board (includes cable) 680559-001 (7) Speaker Kit (includ
Item Component Spare part number ● Intel Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache, dual core, 35 W) 664662-001 ● Pentium B950 processor (2.
Item (21) (22) Component Spare part number ● Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (select models only) 600370-001 ● Intel Centrino® Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter 670290-001 ● Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter and AR3012 Bluetooth 4.0 combination adapter (select models only) 655795-005 ● Qualcomm Atheros AR9485 802.
Item Component Spare part number Linen white (butterly blossom pattern) 689461-001 (2) Webcam/microphone module 680577-001 (3) Display Hinge Kit (includes left and right display hinges and brackets) 680554-001 (4) 35.6 cm (14.
Item (2) Component Spare part number ● 680556-001 DVD±RW Super Multi Double-Layer Combination Drive Hard drive SATA, does not include hard drive bumpers, bracket, or cable: 9.5 mm (0.37 in) × 6.35 cm (2.50 in): ● 1 TB, 5400 rpm 676521-001 ● 750 GB, 7200 rpm 633252-001 ● 750 GB, 5400 rpm 634250-001 ● 640 GB, 5400 rpm 669300-001 ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 669299-001 7.0 mm (0.28 in) × 6.35 cm (2.
Component Spare part number ● For use in North America 490371-001 ● For use in the People's Republic of China 490371-AA1 ● For use in South Korea 490371-AD1 ● For use in Taiwan 490371-AB1 ● For use in Thailand 490371-201 ● For use in the United Kingdom and Singapore 490371-031 Screw Kit 680566-001 Thermal Material Kit 680571-001 Sequential part number listing 22 Spare part number Description 490371-001 Power cord for use in North America (black, 3-pin, 1.
Spare part number Description 633252-001 750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 634250-001 750 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 634862-001 320 GB, 7200 rpm hard drive (7.0 mm (0.28 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 634925-001 500 GB, 7200 rpm hard drive (9.5 mm (0.
24 Spare part number Description 680543-001 Display enclosure, sparkling black 680544-001 Base enclosure 680545-001 Display bezel, black 680546-001 Optical drive cable (includes optical drive connector) 680547-001 Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable) 680548-001 Power connector (includes cable) 680549-001 Heat sink for use only with computer models equipped with a graphics subsystem with UMA video memory (includes replacement thermal materi
Spare part number Description 680568-001 System board for use only with computer models equipped with UMA video memory (includes replacement thermal material) 680569-001 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory (includes replacement thermal material) 680570-001 System board for use only with computer models equipped with a graphics subsystem with 2 GB of switchable discrete video memory (includes replacement therma
26 Spare part number Description 684479-161 Keyboard with white finish for use in Latin America (includes cable) 684479-201 Keyboard with white finish for use in Brazil (includes cable) 684479-281 Keyboard with white finish for use in Thailand (includes cable) 684479-AB1 Keyboard with white finish for use in Tiawan (includes cable) 689460-001 Display enclosure, linen white (butterfly blossom pattern) 689461-001 Display bezel, linen white (butterfly blossom pattern) 689462-001 35.6 cm (14.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. 32 Item Description Function (1) Product name The name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product. (3) Product part number This number provides specific information about the product's hardware components.
Computer feet Description Spare part number Rubber Feet Kit 680563-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6-cell, 55 Whr, 2.55 Ah Li-ion battery (select models only) 593554-001 6-cell, 47 Whr, 2.20 Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service door Description Spare part number Plastics Kit (contains the service door) 680561-001 Before removing the service door, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 680557-001 DVD±RW and CD-RW Super Multi Double-Layer Combination Drive 680556-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. 4. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive.
5. Insert a straightened paper clip into the release access opening (1) in the bezel. 6. Press the release tab (2) and remove the bezel from the tab side (3). 7. Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-001 750 GB, 7200 rpm 633252-001 750 GB, 5400 rpm 634250-001 640 GB, 5400 rpm 669300-001 500 GB, 7200 rpm 634925-001 500 GB, 5400 rpm 669299-001 7.0 mm (0.28 in) × 6.35 cm (2.
2. Lift the hard drive (2) to remove. 3. Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3). 4. Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive. To install a hard drive, reverse the removal procedure.
Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object. NOTE: To use a dual-channel configuration with a second memory module, be sure that both memory modules are identical.
2. Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container. 42 3. Align the notched edge (1) of the memory module with the tab in the memory module slot. 4.
5. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. 6. Replace the service door. 7. Replace the battery. 8. Turn the computer right-side up, and then reconnect external power and external devices. 9. Turn on the computer.
WLAN module Description Spare part number Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (select models only) 600370-001 Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS combination adapter 657325-005 Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter 670290-001 Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter and AR3012 Bluetooth 4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
6. Remove the optical drive (see Optical drive on page 36). 7. Remove the hard drive (see Hard drive on page 39). Remove the keyboard: 1. Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. 2. Turn the computer right-side up with the front toward you and open the display. 3. Stand the computer on its left side. 4. Insert a finger or thin tool into the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer.
6. Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. 7. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Bright purple (modern mesh pattern) 680573-001 Linen white (butterfly blossom pattern) 689467-001 Linen white (modern mesh pattern) 684474-001 Ruby red (modern mesh pattern) 680574-001 Sparkling black 680576-001 Winter blue (modern mesh pattern) 680575-001 Before removing the top cover, follow these steps: 1. Shut down the computer.
Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the following screws under the keyboard: (1) Three Phillips M2.5 x 3.0 (2) Three Phillips M2.5 x 6.5 50 3. Close the computer. 4. Turn the computer upside down, with the front toward you.
5. Remove the following screws that secure the top cover to the computer: (1) Two Phillips M2.5 x 7.5 (2) Five Phillips M2.5 x 6.5 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 680567-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Power button board Description Spare part number Power button board (includes cable) 680560-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 680559-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Lift the TouchPad button board (4) slightly to perform the next step. 6. Carefully invert the TouchPad button board (1). 7. Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. 8. Lift the TouchPad button board away from the top cover (3). Reverse this procedure to install the TouchPad button board and cable.
TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 683848-001 Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables. Description Spare part number 35.6 cm (14.
2. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 58 3. Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to the computer. 4.
5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4).
7. 60 b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module. c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 680577-001. If it is necessary to replace the hinge covers: a. The hinge covers are held in place by the same screws as the previously removed bezel. b. Using a small tool to pry, remove the hinge covers. The hinge covers are available using spare part number 680553-001.
8. If it is necessary to replace the display panel: a. Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. b. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel. c. Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel. d.
9. If it is necessary to replace the display hinges: a. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 680554-001. 10. If it is necessary to replace the display panel cable: a. 62 Release the adhesive and tabs (1) on the display enclosure shielding that secure the display panel cable to the display enclosure.
b. Release the display panel cable from the clips and remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available in the Display Panel Cable Kit, spare part number 680547-001. 11. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Release the wireless antenna transceivers (2) from the display enclosure.
The display panel is available using spare part number 680562-001. Reverse this procedure to reassemble and install the display assembly. Optical drive cable Description Spare part number Optical drive cable (includes optical drive connector) 680546-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the optical drive cable from the base enclosure (4). Reverse this procedure to install the optical drive cable.
USB board Description Spare part number USB board (includes cable) 680558-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Power connector Description Spare part number Power connector (includes cable) 680548-001 Before removing the power connector, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads.
Remove the system board: 1. Disconnect the following cables from the system board: (1) Display panel cable (2) Optical drive cable (3) USB board cable (4) Power connector cable 2. Remove the Phillips M2.5 × 4.5 screw (1) that secures the system board to the base enclosure. 3. Lift the right side of the system board (2) until it rests at an angle. 4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number Fan 680551-001 Heat sink for use only with computer models equipped with UMA video memory 680549-001 Heat sink for use only with computer models equipped with switchable discrete video memory 680550-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
4. Remove the fan and heat sink (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits.
3. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan. Reverse this procedure to reassemble and install the fan and heat sink.
PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
2. Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-3612QM (2.1 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6.0 MB L3 cache, quad core, 35 W) 680647-001 Intel Core i7-3520M (2.9 GHz, SC turbo up to 3.6 GHz, 1600 MHz/4 MB L3 cache, dual core, 35 W) 681954-001 Intel Core i5-3320M (2.6 GHz, SC turbo up to 3.3 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) 681952-001 Intel Core i5-3210M (2.5 GHz, SC turbo up to 3.
Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. 2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle on the processor (3) must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: 1.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
6 Specifications Computer specifications Metric U.S. Width 34.7 cm 13.67 in Depth 23.1 cm 9.10 in Height (front to back) 3.0 cm to 3.6 cm 1.9 in to 1.4 in Weight: 2.19 kg 4.83 lbs Dimensions: Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.
35.6 cm (14.0 in), display specifications Metric U.S. Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagonal 35.6 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m2 (nits) (typical) Backlight LED Total power consumption 3.2 W (max) Viewing angle ±45° horizontal, +15° up & -35° down vertical (typical) Dimensions Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 7.
DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time DVD < 230 ms CD < 175 ms Cache buffer 2 MB Data transfer rate 24X CD-ROM 3,6
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Random access time BD < 230 ms DVD < 180 ms CD < 180 ms Cache buffer 4.
7 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. NOTE: For SUSE Linux backup, restore, and recovery steps, refer to the User Guide provided. Double-click the HP Documents icon on the desktop to access this documentation. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2.
Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 88 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
To restore, see Restoring specific files using Windows Backup and Restore on page 88. Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time).
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
To change the boot order for a recovery flash drive: 90 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions 92 Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
Index A AC adapter 12 AC adapter, spare part numbers 22 AC adapter, spare part numbers 21 action keys identifying 8 antenna locations 6 removal 63 spare part number 20, 23, 63 Antenna Kit, spare part number 20, 23, 63 audio, product description 3 audio-in (microphone) jack 11 audio-out (headphone) jack 11 B backups 85 base enclosure, spare part number 18, 24 battery removal 34 spare part numbers 18, 22, 34 battery bay 13 battery release latch 13 BIOS determining version 78 downloading an update 79 updating
feet locations 33 spare part number 18, 24, 33 fn key, identifying 8 G graphics, product description grounding guidelines 28 guidelines equipment 31 grounding 28 packaging 30 transporting 30 workstation 30 1 H hard drive precautions 28 product description 2 removal 39 spare part numbers 18, 21, 23, 39 specifications 82 hard drive bay, identifying 13 hard drive bracket, spare part number 21 hard drive bumper spare part number 21 hard drive cable, spare part number 21 Hard Drive Hardware Kit spare part numb
power button board removal 53 spare part number 17, 24, 53 power button, identifying 7 power connector removal 67 spare part number 18, 24 power connector, identifying 12 power cord requirements for all countries 91 requirements for specific countries and regions 92 set requirements 91 spare part numbers 21, 22 power lights, identifying 9, 12 power requirements, product description 4 processor removal 76 spare part numbers 17, 23, 25, 76 processors, product description 1 product description audio 3 chipset
V vents, identifying 11, 13 video, product description 3 W webcam light 6 webcam, location 6 webcam/microphone module removal 59 spare part number 20, 25, 60 Windows applications key, identifying 8 Windows Backup and Restore restoring files 88 Windows logo key, identifying 8 wireless antenna locations 6 removal 63 spare part number 20, 23, 63 wireless light 9 wireless module compartment, identifying 13 wireless, product description 3 WLAN module removal 44 spare part numbers 18, 19, 22, 23, 44 workstation
