HP Pavilion g4 Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice ENWW
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Finding your hardware and software information ......................................................................... 6 Locating hardware .................................................................................................
Service label ........................................................................................................... 36 Computer feet ......................................................................................................... 37 Battery ................................................................................................................... 38 Service door ...........................................................................................................
Downloading a BIOS update .................................................................................... 90 Using System Diagnostics ........................................................................................................ 91 7 Specifications ................................................................................................................. 92 Computer specifications ..........................................................................................................
viii ENWW
1 Product description Category Description Product Name HP Pavilion g4 Notebook PC Processors AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W) AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W) AMD E2-2000 processor (1.
Category Description Dual Graphics: Display panel ● AMD Radeon HD 7660G+HD 7670M Dual Graphics for computer models equipped with an AMD A10-4600M APU and AMD Radeon HD 7670M graphics card ● AMD Radeon HD 7640G+HD 7670M Dual Graphics for computer models equipped with an AMD A8-4500M APU and AMD Radeon HD 7670M graphics card ● AMD Radeon HD 7520G+HD 7670M Dual Graphics for computer models equipped with an AMD A6-4400M APU and AMD Radeon HD 7670M graphics card (no support for 1 DIMM memory) 35.
Category Description Supports the following single hard drive configurations: Optical drive ● 1 TB, 5400 rpm, 9.5 mm ● 750 GB, 7200 rpm, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 640 GB, 5400 rpm, 9.5 mm ● 500 GB, 7200 rpm, 9.5 mm ● 500 GB, 5400 rpm, 9.5 mm ● 320 GB, 5400 rpm, 7.0 mm Fixed SATA 12.
Category Description External media card HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card ● MultiMediaCard (MMC) Internal media card One half-size Mini Card slot for WLAN Ports ● Audio-in (digital microphone) ● Audio-out (stereo headphone) ● HDMI version 1.
Category Description Operating system Preinstalled: Serviceability ENWW ● Windows® 8 Professional 64 bit ● Windows 8 Standard 64 bit ● Ubuntu Linux ● FreeDOS 1.
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer.
Item Component Description (2) Internal microphone Records sound. (3) Webcam Records video and captures still photographs. To use the webcam, from the Start screen type c, and then select CyberLink YouCam. (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Top Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description To learn more about your power settings: In Windows 8: ● From the Start screen, type power options. Click Settings, and then select Power Options from the options displayed. In Ubuntu Linux: ● (2) ENWW Speakers (2) Click the System menu icon at the far right of the top panel, and then click System Settings > Power icon. Produce sound.
Keys - Windows systems Component 10 Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows 8 applications key Displays the App bar.
Keys - Ubuntu Linux systems Component ENWW Description (1) fn key Displays system information when pressed in combination with the esc key. (2) Operating system logo key Displays the Operating system menu. (3) Action keys Execute frequently used system functions. (4) Operating system applications key Displays a shortcut menu for items beneath the cursor.
Lights Component (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (2) Caps lock light White: Caps lock is on, which switches the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off.
TouchPad Component ENWW Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. The TouchPad also supports edge-swipe gestures. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 14 (3) HDMI port Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio device.
Component (7) Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled.
Component (5) Description Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (6) USB 2.0 port Connects an optional USB 2.0 compatible device. (7) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Blinking white: The battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power.
Bottom components Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 38 for battery removal instructions. 18 Ite m Description Function (1) Product name This is the model name for the computer.
Computer major components ENWW Computer major components 19
Item Component Spare part number (1) 35.6 cm (14.
ENWW Item Component Spare part number (6) TouchPad button board (includes cable) 680559-001 (7) Speaker Kit (includes left and right speakers and cable) 680567-001 (8) System board (includes replacement thermal material): ● For use only with computer models equipped with UMA video memory, Windows 8 Professional, and a supported AMD A10, A8, A6, or A4 processor 683029-601 ● For use only with computer models equipped with UMA video memory, Windows 8 Standard, and a supported AMD A10, A8, A6, or
Item Component Spare part number ● AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W) 683047-001 ● AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1.
Item Component (19) Memory modules (two, DDR3-1600 MHz, PC3-12800): (20) (21) (22) Spare part number ● 4 GB 641369-001 ● 2 GB 652972-001 WLAN module: ● Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-001 ● Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 ● Ralink RT5390R 802.
Item Component Spare part number (2) Webcam/microphone module, HD 703461-001 (3) Display Hinge Kit (includes left and right display hinges and brackets) 680554-001 (4) 35.6 cm (14.
Item (2) Component Spare part number ● 680556-001 DVD±RW Super Multi Double-Layer Combination Drive Hard drive SATA, does not include hard drive bumpers, bracket, or cable:: 9.5 mm (0.37 in) × 6.35 cm (2.50 in): ● 1 TB, 5400 rpm 676521-001 ● 750 GB, 7200 rpm 633252-001 ● 750 GB, 5400 rpm 634250-001 ● 640 GB, 5400 rpm 669300-001 ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 669299-001 7.0 mm (0.28 in) × 6.35 cm (2.
Component Spare part number ● For use in Thailand 490371-201 ● For use in the United Kingdom and Singapore 490371-031 Screw Kit 680566-001 Thermal Material Kit 680571-001 Sequential part number listing 26 Spare part number Description 490371-001 Power cord for use in North America (black, 3-pin, 1.83 m) 490371-031 Power cord for use in the United Kingdom and Singapore (black, 3-pin, 1.83 m) 490371-061 Power cord for use in Italy (black, 3-pin, 1.
ENWW Spare part number Description 676521-001 1 TB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.
28 Spare part number Description 683027-001 Heat sink for use only with computer models equipped with a graphics subsystem with UMA memory (includes replacement thermal material) 683028-001 Heat sink for use only with computer models equipped with a graphics subsystem with switchable discrete memory (includes replacement thermal material) 683029-001 System board for use only with computer models equipped with UMA video memory, FreeDOS 1.
ENWW Spare part number Description 684472-001 Display enclosure, linen white (modern mesh pattern) 684474-001 Top cover, linen white (modern mesh pattern), includes TouchPad 685990-001 AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W) 689460-001 Display enclosure, linen white (butterfly blossom pattern) 689462-001 35.6 cm (14.
30 Spare part number Description 707890-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, winter blue (modern mesh pattern), (includes webcam, microphone, wireless antenna transceivers and cable, and display cable) 707891-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, sparkling black, (includes webcam, microphone, wireless antenna transceivers and cable, and display cable) 707892-001 35.6 cm (14.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
CAUTION: A product can be degraded by as little as 700 V.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 38 for battery removal instructions. 36 Item Description Function (1) Product name The name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product.
Computer feet Description Spare part number Rubber Feet Kit 680563-001 The computer feet are adhesive-backed rubber pads. There are four rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only) 593554-001 6 cell, 47 Whr, 2.20 Ah, Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1.
Service door Description Spare part number Plastics Kit (contains the service door) 680561-001 Before removing the service door, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). Remove the service door: 1.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 680557-001 DVD±RW and CD-RW Super Multi Double-Layer Combination Drive 680556-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
ENWW 3. Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. 4. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive.
5. Insert a straightened paper clip into the release access opening (1) in the bezel. 6. Press the release tab (2) and remove the bezel from the tab side (3). 7. Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-001 750 GB, 7200 rpm 633252-001 750 GB, 5400 rpm 634250-001 640 GB, 5400 rpm 669300-001 500 GB, 7200 rpm 634925-001 500 GB, 5400 rpm 669299-001 7.0 mm (0.28 in) × 6.35 cm (2.
2. Lift the hard drive (2) to remove. 3. Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3). 4. Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive. To install a hard drive, reverse the removal procedure.
Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object. NOTE: To use a dual-channel configuration with a second memory module, be sure that both memory modules are identical.
2. Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container. 46 3. Align the notched edge (1) of the memory module with the tab in the memory module slot. 4.
ENWW 5. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. 6. Replace the service door. 7. Replace the battery. 8. Turn the computer right-side up, and then reconnect external power and external devices. 9. Turn on the computer.
WLAN module Description Spare part number Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter (select models only) 691415-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard with black finish: For use in Brazil 698188-201 For use in Canada 698188-DB1 For use in Japan 698188-291 For use in Latin America 698188-161 For use in Taiwan 698188-AB1 For use in Thailand 698188-281 For use in the United States 698188-001 Keyboard with white finish: For use in Latin America 698189-161 Before removing the keyboard, follow these steps: 50 1.
Remove the keyboard: 1. Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. 2. Turn the computer right-side up with the front toward you and open the display. 3. Stand the computer on its left side. 4. Insert a finger or thin tool into the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. NOTE: The keyboard icon in the optical drive bay 5. ENWW indicates the point to apply pressure.
6. Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. 7. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Bright purple (modern mesh pattern) 680573-001 Linen white (modern mesh pattern) 684474-001 Ruby red (modern mesh pattern) 680574-001 Sparkling black 680576-001 Winter blue (modern mesh pattern) 680575-001 Before removing the top cover, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the following screws under the keyboard: (1) Three Phillips M2.5 x 3.0 (2) Three Phillips M2.5 x 6.5 54 3. Close the computer. 4. Turn the computer upside down, with the front toward you.
5. Remove the following screws that secure the top cover to the computer: (1) Two Phillips M2.5 x 7.5 (2) Five Phillips M2.5 x 6.5 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 680567-001 Before removing the speakers, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5.
Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board (includes cable) 680560-001 Before removing the power button board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5.
3. Remove the power button board and cable (2). Reverse this procedure to install the power button board.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 680559-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5.
5. Lift the TouchPad button board (4) slightly to perform the next step. 6. Carefully invert the TouchPad button board (1). 7. Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. 8. Lift the TouchPad button board away from the top cover (3). Reverse this procedure to install the TouchPad button board and cable.
TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 683848-001 Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5.
Reverse this procedure to install the TouchPad LED board and cable.
Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables. Description Spare part number 35.6 cm (14.
2. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 64 3. Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to the computer. 4.
5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4). NOTE: 6.
7. 66 b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module. c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 703461-001. If it is necessary to replace the hinge covers: a. The hinge covers are held in place by the same screws as the previously removed bezel. b. Using a small tool to pry, remove the hinge covers. The hinge covers are available using spare part number 680553-001.
8. ENWW If it is necessary to replace the display panel: a. Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. b. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.
9. c. Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel. d. Remove the display panel. If it is necessary to replace the display hinges: a. 68 Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to the display panel.
b. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 680554-001. 10. If it is necessary to replace the display panel cable: ENWW a. Release the adhesive and tabs (1) on the display enclosure shielding that secure the display panel cable to the display enclosure. b. Release the display panel cable from the clips in the display panel and remove the display panel cable (2).
11. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Release the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) c. Remove the wireless antenna cables and transceivers.
7. Remove the hard drive (see Hard drive on page 43). 8. Remove the keyboard (see Keyboard on page 50). 9. Remove the top cover (see Top cover on page 53). Remove the optical drive cable: 1. Disconnect the optical drive cable (1) from the system board. 2. Release the optical drive cable (2) from the clips built into the base enclosure. 3. Release the optical drive connector from the base enclosure by prying the clips (3) that secure the optical drive connector to the base enclosure. 4.
USB board Description Spare part number USB board (includes cable) 680558-001 Before removing the USB board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see Service door on page 39). 6.
Reverse this procedure to install the USB board. Power connector Description Spare part number Power connector (includes cable) 680548-001 Before removing the power connector, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5.
System board NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads.
8. Remove the keyboard (see Keyboard on page 50). 9. Remove the top cover (see Top cover on page 53). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 45) ● RTC battery (see RTC battery on page 77) ● Fan and heat sink (see Fan and heat sink on page 79).
4. Remove the system board (3) by sliding it up and to the right at an angle. NOTE: Your computer's system board may look different from the illustration. Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery 637193-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see Service door on page 39). 6.
Reverse this procedure to install the RTC battery.
Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink for use only with computer models equipped with switchable discrete video memory 683028-001 Heat sink for use only with computer models equipped with UMA video memory 683027-001 Heat sink for use only with computer models equipped with E2-1800 processors 697248-001 Fan 680551-001 NOTE: To properly ventilate the computer, allow at least 7.
3. Loosen the four captive screws (2) and the three captive screws (3) that secure the heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. 4. Remove the fan and heat sink (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. 2. Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink. 3. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan. Reverse this procedure to reassemble and install the fan and heat sink.
PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see Service door on page 39). 6.
2. Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see Service door on page 39). 6. Remove the optical drive (see Optical drive on page 40). 7. Remove the hard drive (see Hard drive on page 43). 8. Remove the keyboard (see Keyboard on page 50). 9. Remove the top cover (see Top cover on page 53). 10.
5 Using Setup Utility (BIOS) and System Diagnostics (Windows 8) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
6 Using Setup Utility (BIOS) and System Diagnostics (Ubuntu Linux) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3.
BIOS version information (also known as ROM date and System BIOS) can be displayed by using Setup Utility. 1. Start Setup Utility. 2. If the system information is not displayed, use the arrow keys to select the Main menu. BIOS and other system information is displayed. 3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
7 Specifications Computer specifications Metric U.S. Width 34.7 cm 13.67 in Depth 23.1 cm 9.10 in Height (front to back) 3.0 cm to 3.6 cm 1.9 in to 1.4 in Weight: 2.19 kg 4.83 lbs Dimensions: Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.
35.6 cm (14.0 in), display specifications Metric U.S. Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagonal 35.6 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m2 (nits) (typical) Backlight LED Total power consumption (varies by display) 3.2 W (max) Viewing angle ±45° horizontal, +15° up & -35° down vertical (typical) Dimensions Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 7.
1 TB* 750 GB* 640 GB* 500 GB* 320 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details.
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CDDA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Random access time BD < 230 ms DVD < 180 ms CD < 180 ms Cache buffer 4.
8 Backing up, restoring, and recovering (Windows 8) Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
Follow these steps to remove the HP Recovery partition: 102 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions.
9 Backing up, restoring, and recovering (Ubuntu Linux) Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state. You can create an image restore DVD using a DVD±RW optical drive.
on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure. To create the restore image: 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. 2.
NOTE: Before you back up your information, be sure you have designated a location to save the backup files. 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup icon. 2. Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up. 3. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions ENWW Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
108 Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
11 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
Index A AC adapter 16 AC adapter, spare part numbers 25, 29 action keys identifying 10, 11 antenna locations 6 removal 70 spare part number 24, 27, 70 Antenna Kit, spare part number 24, 27, 70 audio, product description 3 audio-in (microphone) jack 14 audio-out (headphone) jack 15 B back up personal files 97 backups 96, 103 base enclosure, spare part number 22, 27, 29 battery removal 38 spare part numbers 22, 26, 38 battery bay 17 battery release latch 17 BIOS determining version 85, 89 downloading an updat
Ethernet, product description 3 external media cards, product description 4 external monitor port 14 F factory settings, restoring 89 fan removal 79 spare part number 22, 27, 79 feet locations 37 spare part number 22, 27, 37 fn key, identifying 10, 11 G graphics, product description 1 grounding guidelines 32 guidelines equipment 35 grounding 32 packaging 34 transporting 34 workstation 34 H hard drive precautions 32 product description 2 removal 43 spare part numbers 22, 25, 26, 27, 43 specifications 93 hard
optical drive light, identifying 15 optical drive, identifying 15 optical drive, spare part number 22 original system recovery 100 P packaging guidelines 34 PCH heat sink removal 82 spare part number 28, 82 plastic parts, service considerations 31 Plastics Kit 39 Plastics Kit, spare part number 23, 27 pointing device, product description 4 ports external monitor 14 HDMI 14 USB 2.0 16 USB 3.
specifications Blu-ray Disc (BD) ROM and DVD ±R/RW SuperMulti DoubleLayer Drive 95 computer 92 display 93 DVD±RW and CD-RW SuperMulti Double-Layer Combination Drive 94 hard drive 93 optical drive 94, 95 supported discs recovery 97 system board removal 74 spare part numbers 21, 28, 29, 30, 74 system information, displaying 89 system recovery 100 system restore point creating 96 restoring 98 T Thermal Material Kit spare part numbers 27 Thermal Material Kit, spare part number 26 tools required 31 top cover rem
