HP Pavilion g6 Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Centrino, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice ENWW
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Right side ................................................................................................................................ 6 Left side ......................................................................................
Service door ........................................................................................................... 42 Optical drive .......................................................................................................... 43 Hard drive ............................................................................................................. 45 Replacing the hard drive ........................................................................... 47 Memory module ......................
Specifications ................................................................................................................. 95 Computer specifications .......................................................................................................... 95 39.6-cm (15.6-in) display specifications .................................................................................... 97 Hard drive specifications .........................................................................................
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1 Product description Category Description Product Name HP Pavilion g6 Notebook PC Processors 3rd Generation Intel® Core™ processors: Intel Core i7-3632QM processor (2.2 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6 MB L3 cache, quad core, 35 W) Intel Core i5-3230M (2.6 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) Intel Core i5-3210M processor (2.5 GHz, SC turbo up to 3.1GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) Intel Core i3-3130M processor (2.
Category Description Graphics Internal Graphics (UMA): ● Intel HD Graphics 4000 on computer models equipped with a Next Generation Intel Core processor (Intel Core i7, i5, i3) ● Intel HD Graphics 3000 on computer models equipped with a 2nd Generation Intel Core processor (Intel Core i5-2450M or i3), supports DX10 ● Intel HD Graphics on computer models equipped with an Intel Pentium processor, supports DX10 Switchable Discrete Graphics: Display Panel ● AMD Radeon HD 7670M with 2 GB of dedicated v
Category Description Supports the following single hard drive configurations: Optical drive ● 1 TB, 5400 rpm, 9.5 mm ● 750 GB, 7200 rpm, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 640 GB, 5400 rpm, 9.5 mm ● 500 GB, 7200 rpm, 9.5 mm ● 500 GB, 5400 rpm, 9.5 mm ● 320 GB, 5400 rpm, 9.5 mm and 7.0 mm Fixed Customer-accessible SATA 12.
Category Description External media card HP Multi-Format Digital Media Reader supports the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card Internal card One half-size Mini Card slot for WLAN Ports ● Audio-in (digital microphone) ● Audio-out (stereo headphone) ● HDMI version 1.
Category Description Operating system Preinstalled: Serviceability ENWW ● Windows® 8 Professional (64 bit) ● Windows 8 Standard (64 bit) ● Ubuntu Linux ● FreeDOS 1.
2 External component identification Right side Component (1) Optical drive (select models only) Reads and writes to an optical disc. (2) Optical drive light ● Green or Amber: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep/Suspend state, which is an energy-saving mode.
Component Description (8) Power connector Connects an AC adapter. (9) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 8 (3) HDMI port Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio device.
Component (7) Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphone (1) Records sound. (3) HP TrueVision HD Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, from the Start screen type c, and then select CyberLink YouCam from the list of apps. (4) Webcam light On: The webcam is in use.
Top TouchPad Component ENWW Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) Lights ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (2) Caps lock light White: Caps lock is on, which switches the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description To learn more about your power settings: In Windows 8: ● From the Start screen, type power options. Click Settings, and then select Power Options from the options displayed. In Ubuntu Linux: ● (2) 14 Speakers (2) Chapter 2 External component identification Click the System menu icon at the far right of the top panel, and then click System Settings > Power icon. Produce sound.
Keys - Windows systems Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows 8 applications key Displays the App bar. (6) num lock key Controls the function of the integrated numeric keypad.
Keys - Ubuntu Linux systems Component 16 Description (1) fn key Displays system information when pressed in combination with the esc key. (2) Operating system logo key Displays the Operating system menu. (3) Action keys Execute frequently used system functions. (4) Operating system applications key Displays a shortcut menu for items beneath the cursor. (5) Integrated numeric keypad Set at the factory to function like an external numeric keypad.
Bottom Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. 18 Component Description (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) An alphanumeric identifier that is unique to each product. (3) Product number This number provides specific information about the product’s hardware components.
Computer major components ENWW Computer major components 19
Item Description (1) 39.6-cm (15.6-in) High Definition (HD), LED, BrightView (1366×768) display assembly: Spare part number NOTE: For more information on the display assembly internal component spare part information, see Display assembly components on page 25.
Item Description Spare part number ● 699497-FP1 For use in Northwest Africa Keyboards for Windows 8 with white finish: (3) ENWW ● For use in the United States 699498-001 ● For use in the United Kingdom 699498-031 ● For use in Germany 699498-041 ● For use in France 699498-051 ● For use in Italy 699498-061 ● For use in Spain 699498-071 ● For use in Portugal 699498-131 ● For use in Turkey 699498-141 ● For use in Greece 699498-151 ● For use in Latin America 699498-161 ● F
22 Item Description Spare part number (4) Power button board (includes cable) 683549-001 (5) TouchPad LED board (includes cable) 684061-001 (6) TouchPad button board (includes cable) 683548-001 (7) Speaker assembly (includes cable) 681821-001 (8) System board (includes replacement thermal material): ● For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory, Intel Core i3-3110M processor, and Windows 8 Professional 710874-601 ● For use only with
Item ENWW Description Spare part number ● Intel Core i7-3632QM (2.2 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6 MB L3 cache, quad core, 35 W) 701658-001 ● Intel Core i5-3230M (2.6 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) 711903-001 ● Intel Core i5-3210M (2.5 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) 680645-001 ● Intel Core i3-3130M (2.6 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) 713163-001 ● Intel Core i3-3120M (2.
Item Description Spare part number (17) Base enclosure 708302-001 (18) Hard drive: Supports the following 9.5 mm, 6.35 cm (2.5 in) SATA hard drives: ● 1 TB, 5400 rpm, 9.5 mm 676521-001 ● 750 GB, 7200 rpm 633252-001 ● 750 GB, 5400 rpm 633250-001 ● 640 GB, 5400 rpm 669300-001 ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 669299-001 ● 320 GB, 5400 rpm 622643-001 Supports the following 7.0 mm, 6.35 cm (2.
Display assembly components Item Description Spare part number (1) Display bezel 681806-001 (2) Webcam/microphone module HD 703461-001 (3) Display hinge kit (includes left and right display hinges and brackets) 681812-001 (4) 39.6 cm (15.
Mass storage devices Item Description (1) Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) (2) Spare part number ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681814-001 ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 ● Optical drive cable 682742-001 Hard drive Supports the following 9.50 mm, 6.35 cm (2.
Miscellaneous parts Description Spare part number HP Smart AC adapter: ● 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 ● 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 ● 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 ● 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693710-001 Power cord, AC, 3-wire, black, 1.
Sequential part number listing 28 Spare part number Description 490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in North America 490371-011 Power cord, AC, 3 wire, black, 1.83 m for use in Australia 490371-021 Power cord, AC, 3 wire, black, 1.83 m for use in Europe 490371-031 Power cord, AC, 3 wire, black, 1.83 m for use in the United Kingdom and Singapore 490371-081 Power cord, AC, 3 wire, black, 1.83 m for use in Denmark 490371-111 Power cord, AC, 3 wire, black, 1.
ENWW Spare part number Description 676359-001 Intel Core i5-2450M processor (2.50 GHz, turbo up to 3.10 GHz; 1333 MHz/3 MB L3 cache, dual core, 35 W; includes replacement thermal material) 676521-001 1 TB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 676785-001 Pentium B970 processor (2.3 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W) 677152-001 Intel Core i3-2370M (2.
30 Spare part number Description 681811-001 Display hinge covers 681812-001 Display bracket (with hinges) 681813-001 Wireless antenna (includes wireless antenna transceivers and cable) 681814-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681816-001 Service Door (included in Plastics kit) 681817-001 39.6 cm (15.
ENWW Spare part number Description 693713-001 90-W HP Smart AC adapter (PFC, EM, 3-wire) 699497-001 Windows 8 keyboard for use in the United States, black (includes cable) 699497-031 Windows 8 keyboard for use in the United Kingdom, black (includes cable) 699497-041 Windows 8 keyboard for use in Germany, black (includes cable) 699497-051 Windows 8 keyboard for use in France, black (includes cable) 699497-061 Windows 8 keyboard for use in Italy, black (includes cable) 699497-071 Windows 8 key
32 Spare part number Description 699498-051 Windows 8 keyboard for use in France, white (includes cable) 699498-061 Windows 8 keyboard for use in Italy, white (includes cable) 699498-071 Windows 8 keyboard for use in Spain, white (includes cable) 699498-131 Windows 8 keyboard for use in Portugal, white (includes cable) 699498-141 Windows 8 keyboard for use in Turkey, white (includes cable) 699498-151 Windows 8 keyboard for use in for use in Greece, white (includes cable) 699498-161 Windows 8
ENWW Spare part number Description 710874-001 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory, Intel Core i3-3110M processor, and FreeDOS 1.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. ENWW Item Description Function (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer feet Description Spare part number Rubber feet kit 680563-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service door Description Spare part number Plastics Kit (contains the service door) 681816-001 Before removing the service door, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681814-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 Optical drive cable kit 682742-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
44 3. Pull the ODD (3) out from the front until the ODD is completely removed from the computer. 4. Remove the 2 PM 2.0 x 3.0 screws (1) that secure the ODD bracket to the ODD and then remove the bracket (2) from the ODD. 5. Insert a straightened paper clip (1) into the release access opening in the bezel.
6. Press the release tab (2) and remove the bezel from the tab side (3). 7. Remove the bezel (4) from the ODD. Reverse this procedure to reassemble and install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws. Description Spare part number Supports the following 9.50 mm, 6.35 cm (2.
Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 41). 5.
4. Remove the 4 PM 3.0 x 3.5 screws (4), and then remove the bracket (5) from the hard drive. Replacing the hard drive Reverse this procedure to reassemble and install the hard drive. Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 41). 5. Remove the service door (see Service door on page 42). To add or replace a memory module: 1. Spread the retaining clips (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling it away from the slot at an angle.
5. ENWW Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place.
WLAN module Description Spare part number Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only) 675794-001 Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo Adapter 670290-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter (select models only) 690020-001 Ralink RT5390R 802.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
Description Spare part number ● 699497-FP1 For use in Northwest Africa Keyboards for Windows 8 with white finish: ● For use in the United States 699498-001 ● For use in the United Kingdom 699498-031 ● For use in Germany 699498-041 ● For use in France 699498-051 ● For use in Italy 699498-061 ● For use in Spain 699498-071 ● For use in Portugal 699498-131 ● For use in Turkey 699498-141 ● For use in Greece 699498-151 ● For use in Latin America 699498-161 ● For use in Saudi Ar
4. Remove the battery (see Battery on page 41). 5. Remove the service door (see Service door on page 42). 6. Remove the hard drive (see Hard drive on page 45) Remove the keyboard: 54 1. Remove the PM 2.5 × 6.5 screw that secures the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer.
4. Using a thin, non-conductive tool, press on the back of the keyboard through the release access hole until the keyboard disengages from the computer. NOTE: The keyboard icon ENWW indicates the location of the keyboard release access hole. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Bright purple 681822-001 Ruby red 681823-001 Sparkling black 681825-001 Winter blue 681824-001 Linen white 685583-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer.
Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the following screws under the keyboard: (1) Five PM 2.5 x 4.0 (2) One PM 2.5 x 6.5 NOTE: This screw (2) also secures the speaker underneath the top cover. 3. 58 Close the computer.
ENWW 4. Turn the computer upside down, with the front toward you. 5. Remove the following Nine PM 2.5 x 6.5 screws that secure the top cover to the computer. 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2).
Reverse this procedure to install the top cover.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 681821-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the speakers from the top cover (4). Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board 683549–001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the power button board: 1. Turn the top cover upside down, with the front toward you. NOTE: The power button board is secured by a screw that was previously removed when releasing the speaker. 2. Release the tape securing the power button board cable and remove the power button board and cable. Reverse this procedure to install the power button board.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 683548-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Lift the TouchPad button board (4) slightly to perform the next step. 6. Carefully invert the TouchPad button board (1). 7. Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. 8. Lift the TouchPad button board away from the top cover (3). Reverse this procedure to install the TouchPad button board and cable.
Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 41). 5.
Display assembly Description Spare part number Display back cover: ● Bright purple 681801-001 ● Ruby red 681802-001 ● Sparkling black 681804-001 ● Winter blue 681803-001 ● Linen white 685582-001 Bezel 681806-001 Webcam/microphone module HD 703461-001 Hinge covers 681811-001 Display panel 681817-001 Display hinges. 681812-001 Display cable kit (includes webcam/microphone module cable) 681808-001 Antenna kit (includes the wireless antenna cables and transceivers).
2. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 68 3. Remove the four PM 2.5 × 6.0 screws (1) that secure the display assembly to the computer. 4.
5. ENWW If it is necessary to replace the display bezel or any of the display assembly sub-components: a. Remove the plastic screw covers (1) and the two PM 2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4).
6. 7. If it is necessary to replace the webcam/microphone module: a. Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module. c. Remove the webcam/microphone module. If it is necessary to replace the display panel: a. 70 Remove the six PM 2.5 × 6.
ENWW b. The hinge covers are held in place by two of the same screws as the display hinges. Using a small tool to pry, remove the hinge covers. c. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel. d. Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel. e. Remove the display panel.
8. 9. 72 If it is necessary to replace the display hinges: a. Remove the four PM 2.0 × 3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). The display hinges include the display hinges and brackets If it is necessary to replace the display panel cable: a. Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure. b.
10. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Release the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) c. Remove the wireless antenna cables and transceivers. Reverse this procedure to reassemble and install the display assembly.
8. Remove the keyboard (see Keyboard on page 52). 9. Remove the top cover (see Top cover on page 57). Remove the USB board: 1. If not released already, release the ZIF connector (1) to which the USB board cable is connected, and then disconnect the USB board cable from the system board. 2. Pry the clip (2) that secures the USB board to the base enclosure. 3. Remove the USB board and cable by lifting straight up (3). Reverse this procedure to install the USB board.
6. Remove the optical drive (see Optical drive on page 43). 7. Remove the hard drive (see Hard drive on page 45) 8. Remove the keyboard (see Keyboard on page 52). 9. Remove the top cover (see Top cover on page 57). Remove the power connector cable: 1. Disconnect the power connector cable (1) from the system board. 2. Remove the power connector from the the base enclosure (2). Reverse this procedure to install the power connector.
Description Spare part number For use only with computer models equipped with 2 GB of dedicated switchable discrete video memory and Windows 8 Professional 680570-601 For use only with computer models equipped with 2 GB of dedicated switchable discrete video memory and Windows 8 Standard 680570-501 For use only with computer models equipped with 2 GB of dedicated switchable discrete video memory and FreeDOS 1.
Remove the system board: 1. Disconnect the following cables from the system board: (1) Display panel cable (2) Optical drive cable (3) USB board cable (4) Power connector cable 2. Remove the PM 2.5 × 4.5 screw (1) that secures the system board to the base enclosure. 3. Lift the right side of the system board (2) until it rests at an angle. 4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.) Reverse this procedure to install the RTC battery.
Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material.
Remove the fan and heat sink: 1. Turn the system board upside down, with the front toward you. 2. Disconnect the fan cable (1) from the system board. CAUTION: To prevent damage to heat sinks and/or processors, loosen/tighten captive screws in sequence as numerically labeled. NOTE: The heat sink and fan appearance and the number of screws may be different from the heat sink and fan pictured. 3.
1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. 2. Remove the two PM 1.5 × 2.5 screws (1) that secure the fan to the heat sink and remove the two clips that secure the fan to the heat sink. 3. Remove the heat sink (2) from the fan. Reverse this procedure to reassemble and install the fan and heat sink.
PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
2. Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
Description Spare part number Pentium 2030M (2.5 GHz, 1600 MHz/2 MB L3 cache, dual core, 35 W) 713164-001 Pentium 2020M (2.4 GHz 1600 MHz/2 MB L3 cache, dual core, 35 W) 700628-001 Pentium B980 (2.4 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W) 692428-001 Pentium B970 (2.3 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W) 676785-001 Pentium B960 (2.2 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W) 664662-001 Before removing the processor, follow these steps: 1. Shut down the computer.
2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle on the processor (3) must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Optical drive cable Description Spare part number Optical drive cable 682742-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer.
Remove the optical drive cable: 1. Release the optical drive cable from the clips built into the base enclosure. 2. Release the optical drive connector from the base enclosure by prying the clips (1) that secure the optical drive connector to the base enclosure. 3. Remove the optical drive cable from the base enclosure (2). Reverse this procedure to install the optical drive cable.
5 Using Setup Utility (BIOS) and System Diagnostics (Windows 8) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
6 Using Setup Utility (BIOS) and System Diagnostics (Ubuntu Linux) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3.
BIOS version information (also known as ROM date and System BIOS) can be displayed by using Setup Utility. 1. Start Setup Utility. 2. If the system information is not displayed, use the arrow keys to select the Main menu. BIOS and other system information is displayed. 3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
7 Specifications Computer specifications Dimensions Depth 24.5 cm (9.6 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A - 65W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W Operating current 3.
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/ min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.
39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 cd/m² (typical) Pixel resolution ENWW Pitch 0.259 × 0.259 mm Format 1280 × 800; HD: 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.1 W Viewing angle ±40° horizontal, +120/-40° vertical (typical) 39.6-cm (15.
Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107g max 107g max 107g max 107g max 107g max Interface type SATA SATA SATA SATA SATA Transfer rate 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security ATA security ATA security Dimensions Seek times (typical read, including setting) Single track 1.5 ms 1.
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (PhotoCD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time DVD < 230 ms CD < 175 ms Cache buffer 2 MB Data transfer rate ENWW 24X C
Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CDDA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Random access time BD < 230 ms DVD < 180 ms CD < 180 ms Cache buffer 4.
8 Backing up, restoring, and recovering (Windows 8) Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
Follow these steps to remove the HP Recovery partition: ENWW 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions.
9 Backing up, restoring, and recovering (Ubuntu Linux) Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state. You can create an image restore DVD using a DVD±RW optical drive.
on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure. To create the restore image: 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. 2.
NOTE: Before you back up your information, be sure you have designated a location to save the backup files. 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup icon. 2. Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up. 3. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions 112 Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
ENWW Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
11 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
Index A AC adapter light, identifying 6 AC adapter, spare part numbers 27, 30, 31 action keys identifying 15, 16 antenna removal 73 spare part number 25, 67 audio, product description 3 audio-in (microphone) jack 8 audio-out (headphone) jack 9 B back up personal files 102 backups 101, 108 base enclosure, spare part number 24, 32 battery removal 41 spare part numbers 23, 41 battery bay 17 battery release latch 17 bezel spare part number 25 BIOS determining version 88, 92 downloading an update 89, 93 updating
G graphics, product description 2 grounding guidelines 35 guidelines equipment 38 grounding 35 packaging 37 transporting 37 workstation 37 H hard drive precautions 35 product description 2 removal 45 spare part numbers 24, 26, 45 specifications 98 hard drive bay, identifying 17 Hard Drive Hardware Kit, spare part number 26, 45 hard drive light 6 HDMI port, identifying 8 heat sink removal 80 spare part numbers 29, 30, 33, 80 heat sink assembly spare part number 23 hinge removal 72 spare part number 67 hinge
power cord requirements for all countries 111 requirements for specific countries and regions 112 set requirements 111 power cord, spare part numbers 27 power lights, identifying 6 power requirements, product description 4 processor product description 1 removal 84 spare part numbers 22, 33, 84 product description audio 3 camera 3 chipset 1 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drives 2 keyboard 4 memory module 2 operating system 5 optical drive 3 pointing devices 4 ports 4 power
TouchPad zone, identifying 11 transporting guidelines 37 U USB 3.
