Troubleshooting Guide

Table of contents
1 Computer Diagnostic Features
HP Insight Diagnostics ......................................................................................................................... 1
Accessing HP Insight Diagnostics ....................................................................................... 1
Survey Tab .......................................................................................................................... 2
Test Tab ............................................................................................................................... 2
Status Tab ........................................................................................................................... 3
Log Tab ................................................................................................................................ 4
Help Tab .............................................................................................................................. 4
Saving and Printing Information in HP Insight Diagnostics .................................................. 4
Downloading the Latest Version of HP Insight Diagnostics ................................................. 5
Protecting the Software ........................................................................................................................ 5
HP Backup and Recovery Manager ..................................................................................................... 6
2 Troubleshooting
Safety and Comfort .............................................................................................................................. 7
Before You Call for Technical Support ................................................................................................. 7
Helpful Hints ......................................................................................................................................... 8
Solving General Problems .................................................................................................................. 10
Solving Hardware Installation Problems ............................................................................................. 13
Interpreting POST Audible Codes ...................................................................................................... 14
Contacting Customer Support ............................................................................................................ 15
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