Troubleshooting Guide

1 计算机诊断功能

HP Insight Diagnostics ......................................................................................................................... 1

访问 HP Insight Diagnostics ................................................................................................ 1

Survey（调查）标签 ............................................................................................................ 2

Test（测试）标签 ................................................................................................................ 3

Status（状态）标签 ............................................................................................................. 4

Log（日志）标签 ................................................................................................................. 4

Help（帮助）标签 ................................................................................................................ 4

保存和打印 HP Insight Diagnostics 中的信息 ...................................................................... 5

下载最新版本的 HP Insight Diagnostics .............................................................................. 5

2 故障排除

安全与舒适操作 .................................................................................................................................... 6

致电技术支持之前的准备工作 ............................................................................................................... 6

有用的提示 ........................................................................................................................................... 7

解决常见问题 ........................................................................................................................................ 9

解决硬件安装问题 ............................................................................................................................... 12

诊断指示灯释义 .................................................................................................................................. 13

HP Backup and Recovery Manager（HP 备份和恢复管理器） ......................................................... 15

与客户支持部门联系 ........................................................................................................................... 16

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